I am going to explain how you maintain repeat clients. I will discuss how you can improve your clients’ services and how to get them to rebook. I will also give information on the top seven client complaints and how to avoid them. And last I will go over how to keep clients in general.
I will first start off with how you can improve your client services. Improving client services can be the easiest thing to do. Expressing safety is one very important key to enforce. To begin, we create a safe environment. We should have place that is consistent and is focused on our clients. We want our clients to trust us and to have a solid foundation with a normal routine that is followed how they like. As therapist we need our clients to feel comfortable. So, by setting starting times and ending times that are followed helps build trust. Listening to the clients need and focusing on helping those needs can help with the client returning for another session. We also want our clients to feel as comfortable as possible like the massage room is just for them. A place where they are able to let go of the outside world and concentrate on what their bodies are telling them. In order to create a safe haven the therapist has to be compassionate, caring and understanding while demonstrating skills for their client to grow. The therapist needs to listen to the client and what their muscle are telling them. Lastly always practice proper draping so the client doesn’t feel vulnerable at any time so their able to truly relax.
Second, I will discuss how therapist to get their clients to rebook. The most important thing that can help keep a new client is to always give the best massages. After giving your incredible massage you should ask the clien...
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...ing or acting tired. Clients can sense how the therapist feels emotionally and physically. Using proper body mechanics can help with this and properly scheduling clients so the therapist doesn’t get burned out. These examples are some ways to avoid this. But always remember leave you home life home.
Finally, how a therapist can keep clients in general. Keeping clients shouldn’t be a hard thing to do. But if the therapist doesn’t establish a full line of communication with the clients then they won’t return. The therapist needs to listen to the clients complaints and talk about what can and what is being done to improve the problem. As a therapist you need to find out as much information as you can from your clients about their problems. Ask a lot of questions make the client get in to details so that you as therapist and give the best quality care as possible.
Zeithaml, V., Parasuraman, A., & Berry, L. (1990). Delivering quality service: balancing customer perceptions and expectations. New York, New York: Simon and Schuster.
Although, this session ended with amazing results, I feel as though I need more practice with this type of therapy. I have to continue to practice on allowing the patient to come up with their own solutions. I found it hard not giving advice to my client, because I already knew the situation. However, in the end I found myself very proud, because even though this was not a real therapy session, but the client was able to find a real solution to her problem. This experience is one that teaches the therapist restraint, it allows one to step back and listen. It also gives the client the opportunity to reach a solution themselves without someone giving them the answer to their
Patients make up a huge part in achieving service excellence for the healthcare industry. My healthcare facility helps the patients redeem themselves and correct with sensitivity. The patients are my customers, and my healthcare facility must remember our mission and vision of giving spectacular healthcare to our customers who are our priority. By giving quality customer service, my healthcare facility earns the gratitude and patronage of its patients. The patients pass their experiences to their families and that keeps my healthcare facilities’ reputation successful
Research has shown that a strong therapeutic alliance is necessary for establishing a beneficial contact between the therapist and the client. If the therapist does not encourage the creation of a reliable therapeutic alliance from the beginning of the treatment, it will be hard to develop a constructive relationship with the client later. Establishing the therapeutic alliance will increase the chances of achieving the goal of the treatment because the clients will be willing to cooperate if they trust and respect the therapist. Clients are not likely to cooperate with therapists who impose their authority aggressively. Instead of imposing their authority on the patient, therapists should develop work with their patients by building a mutual relationship based on trust, understanding, and respect for the client.
... properly interact and communicate well with their clients, they need to be emotionally intelligent, self aware, create a therapeutic relationship and develop reflective practices. All of the above contributes to an individual’s health and so it’s very important that we are able to control our emotions, correct and learn from our mistakes, examine and balance our life and create a therapeutic environment so that our clients feel comfortable, safe and trust us enough to live their life in our hands.
The relationship between the counsellor and client is fundamental to the success of the counselling experience and the results that will follow. The counsellor and client need to build rapport and trust. The client needs to feel comfortable enough to open up and discuss their inner most thoughts and fears in the knowledge that the discussion is confidential and non-judgemental. The resulting relationship should be one of mutual respect.
Caution and strict compliance with regulations, laws and following a proper client-therapist relationship will ensure a smooth ride for both a client and their therapist. Dual relationships and boundary breaking are perhaps the most fatal blow to that of said relationship. For a therapist to truly show compassion they must limit any instance of a dual relationship or boundary push. Erosion of one’s trust and guidance can build slowly over time if just the wrong thing is said. Through building dual relationships or breaking boundaries, this becomes all too apparent. To become a competent therapist that is filled to the brim with helpful resources, there are things one must limit.
Being a therapist is not only sitting in a chair listening to your clients’ problems all day. It is also not “reading-minds” as many people think and it is not giving advice or solving each clients’ issue. Therapists have many qualities that define the effectiveness of their treatment and their competence in the field. The important qualities that a therapist should have are empathic and great listening skills. In addition to, the therapist must be knowledge in their skills and in the different mental disorders in order to prevent a misdiagnosis. Furthermore, the therapist should have other qualities such as interpersonal skills and the ability to build rapport with the clients so they can feel secure and continue to come to therapy.
To explain, the client should not be inferior to the counselor; the environment should be two people discussing an issue and ways to make a difference. A therapist should occasionally share similar experiences; therefore, sessions should make clients feel comfortable. To add, the client should feel safe due to the positive atmosphere the therapist brings to the session. The goal is to finally give the client a chance to be heard, regularly people are muted and feel like they are insignificant to society. Similarly, to Person-centered therapy where communication with the client is unconditionally positive. The therapist needs to genuinely care about the client needs for them to fully express themselves successfully. Furthermore, clients should be encouraging to make their own choices which model how to identify and use power responsibly. Hence, this will help the client feel more confident in everyday life when making a meaningful
If modifying the questions is not effective, I will evaluate my relationship with the clients. Their reluctance in providing information may result from inadequate socializing activities and lack of trust in me. That is to say, I should work more on building therapeutic rapport. Another possibility may be that the clients encounter some difficulties in the preceding week. Before reading this chapter, I did not think about this point. In my future practice, if the clients fail to describe their problems and are reluctant in agenda setting, I will investigate further about their thoughts of why they feel difficult to do so. Is it because they have too many problems and do know how to select a major one? Or is it because they do not fully believe the efficacy of the therapy? If it is the former reason, I will tell the client that we can work one by one but he/she needs to make selection first. If it is the latter reason, I should be sensitive and give them enough space. If I push too hard and force them to name their problems, the therapeutic relationship may be
Within the therapeutic alliance, the clinician-client relationship can be critical to the outcome of therapy. If a client does not feel that his or her feelings, expressions, and or thoughts matter to the therapist, there is no alliance much less a relationship. When a client feels invested in it can certainly change the outcome of therapy. For instance if a client has come to therapy with feelings of inadequacy, lack of visibility and indifference if the therapist treats him or her in the same manner it is highly unlikely the client will return to this clinician. A study (Friedlander, Bernardi, and Lee, 2010) shows that outcomes were more negative when clients felt clinician lack of engagement and involvement in session.
Therapists help clients in many different ways. They help clients make positive changes by discussing their past behavior, they help clients discover why they think certain thoughts and how these thoughts affect their feelings. Therapists also help clients to identify and fix problems with relationships, they empathize with clients and help them to understand why they behave they way they do, and they help clients cope with their illnesses.
Massage therapists are trained to understand the body and must be able to apply the appropriate techniques needed to meet patients needs. This course of employment is fitting for someone who has good listening attributions and is able to understand the complexity of systems in the human body. Massage therapy has an allure for many as a result of flexible hours, a variety of customers, and the opportunity for self-employment. When done professionally, massage therapy can aid the body in proper healing. It was held in high value by the ancient Chinese.
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
what you can help them achieve. You will also encounter those clients that are there