How to Maintain Repeated Clients

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I am going to explain how you maintain repeat clients. I will discuss how you can improve your clients’ services and how to get them to rebook. I will also give information on the top seven client complaints and how to avoid them. And last I will go over how to keep clients in general.
I will first start off with how you can improve your client services. Improving client services can be the easiest thing to do. Expressing safety is one very important key to enforce. To begin, we create a safe environment. We should have place that is consistent and is focused on our clients. We want our clients to trust us and to have a solid foundation with a normal routine that is followed how they like. As therapist we need our clients to feel comfortable. So, by setting starting times and ending times that are followed helps build trust. Listening to the clients need and focusing on helping those needs can help with the client returning for another session. We also want our clients to feel as comfortable as possible like the massage room is just for them. A place where they are able to let go of the outside world and concentrate on what their bodies are telling them. In order to create a safe haven the therapist has to be compassionate, caring and understanding while demonstrating skills for their client to grow. The therapist needs to listen to the client and what their muscle are telling them. Lastly always practice proper draping so the client doesn’t feel vulnerable at any time so their able to truly relax.
Second, I will discuss how therapist to get their clients to rebook. The most important thing that can help keep a new client is to always give the best massages. After giving your incredible massage you should ask the clien...

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...ing or acting tired. Clients can sense how the therapist feels emotionally and physically. Using proper body mechanics can help with this and properly scheduling clients so the therapist doesn’t get burned out. These examples are some ways to avoid this. But always remember leave you home life home.
Finally, how a therapist can keep clients in general. Keeping clients shouldn’t be a hard thing to do. But if the therapist doesn’t establish a full line of communication with the clients then they won’t return. The therapist needs to listen to the clients complaints and talk about what can and what is being done to improve the problem. As a therapist you need to find out as much information as you can from your clients about their problems. Ask a lot of questions make the client get in to details so that you as therapist and give the best quality care as possible.

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