Healthcare Conflict Resolution

Introduction In the healthcare industry, human resource plays a significant role in ensuring patient satisfaction and quality services. Human resource in health care is one of the vital foundation blocks for a successful and functional healthcare system (McCready, 2007). Health principle inputs include human resource, physical capital, and consumables. Moreover, they comprise of nurses, midwives, opticians, health workers, physicians, registered advance practice nurses, health professions, and social and community health providers. In addition, this together with specific health care practitioners, support personnel, and health management requires a functional performance evaluation system to ensure service quality (McCready, 2007).

Performance

Conflict is inevitable in any work environment and it is up to the human resource department to have measures in place to prevent it. Conflict in a healthcare institution can exist among medical personnel such as nurses and doctors, administration with the health team and patients with the health resources. In healthcare, the system ensures any conflicting aspect is identified quickly and resolved amicably as the health of the patients comes first. Conflict can arise from various matters such as improper turnover, misread of data collected, and assumptions of neglect of patients, superiority abuse, prescription oversight, and a lack of communication channels. Having an effective performance evaluation system in place can be beneficial in conflict resolution and can enable human resource to be more efficient in dealing with these issues when they

It is the capability of such medical personnel to work competitively based on the acquired skills, knowledge, and attitude. For an effective measurement system to function in a healthcare setting, competency is of value in recognizing the tasks required to deliver practical interventions. Aligned organizational units and resources in healthcare through the system will enable the evaluation of patients, to prescription of specific drugs or therapy, and administration of proper treatment. It is paramount that healthcare human resource departments are properly trained and equipped to oversea and monitor performance evaluation systems. These systems also outline the major personnel competencies required to carry out the tasks to anticipated standard. Human resource must outline how individual health care personnel can maintain and acquire these competencies and how to assess