The Importance Of Human Resource Management In Health Care

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Human resources management has long been of great significance in healthcare services. Health care is a labour intensive industry with huge workforce. Its quality is highly people-dependent. Poor manpower management in health care can lead to high economic and human costs. As such, human resources management is a core strategic function in a healthcare organization to provide the public with high quality medical services at low cost with high accessibility in the modern society.

Regarding the vision of and values cherished by the Hospital Authority (HA) that are “Healthy People, Happy Staff, Trusted by the Community” and “People-centred Care, Professional Services, Committed Staff, Teamwork” respectively, people including patients and staff are the common key factor in the delivery of services.

New Territories East Cluster (NTEC) led by the major acute hospital, Prince of Wales Hospital (PWH), won the “Human Resource Excellence Award 2012 – Employee Engagement” organized by the Hong Kong Institute of Human Resource Management, demonstrating their effort over the past …show more content…

PWH Human Resources Section has been dedicated to creating a caring culture. As such, an emergency support team is formed to provide psychological assistance to staff. Simultaneously, some staff is appointed to be the Communication Ambassadors to help convey comments of different staff groups in various forums to the top management. In this respect, more interaction can be attained with less hierarchical barrier between each grade and level of staff. Open communication can cultivate trust between managers and workers when emphasis is put on mutual understanding rather than merely top-down

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