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A paper on improving customer service
A paper on improving customer service
A paper on improving customer service
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Groovin the Moo has been experienced by a secret shopper and has been visited, observed and experienced and has been documented in report form. In this report an in depth reflection of not only good but bad experiences will be explored in order to allow the reader to get a more in depth and real understanding of what the GTM experience is really like. Each experience will be broken down into affective experience, cognitive experience and conative experience and reflected on. Everything that is being reflected on has been experienced first hand by a hired consultant. 1.2 Objectives The event was attended as a normal member of the community and this allowed the experience to be more personal to the reader to make it more interesting and relatable.
Over the years, the Calle Ocho festival has brought hundreds of smiles to thousands of people. Behind the smiles, the laughter, and the dances, there is a serious side to the festivities. In the beginning, Willy Bermello just wanted a little backyard get-together that would bring neighbors closer, but the festival turned into something much, much bigger. With the festival's growth and inevitable commercialization, Bermello increasingly felt that its importance was being forgotten. He wanted to let people know this was more than just a big party. He wanted people of different races and different ethnicities to be able to feel comfortable with each other, and not just for one day. He wanted Calle Ocho's influence felt throughout the year.
Overall, I enjoyed the experience of learning more about a new culture and participating in their cultural events. My original fear of being an intruder went away when people would be friendly and introduce themselves to me. I was surprised to enter the prayer room and see that people were sitting on the floor because I am used to people having a chair to sit on. I was also nervous about sitting on the floor for a long period of time because my body is not used to it and I am not as youthful as I once was. After about thirty minutes, I started to get really uncomfortable, but I continued to sit because I did not want to be offensive by standing. I was surprised to see volunteers cooking meals for the guest because that is not something that I am used to seeing at a
Everyone took their roles very serious, which was the fun part to me. When doing a project like this you want everyone being as serious as possible and playing their role as it should be. Logan Diehl (mayor) really set the stimulation when he stepped up to the podium in his suit to give an overview of the meeting and call the meeting to order. Another aspect of the stimulation I enjoyed and thought it brought realistic vibes was when the city council representatives which included myself introduced themselves and stated what ward they represented before asking their
While only a small percentage of the entire workforce was able to participate in the event, its intention was to provide employees with something to strive toward. It was also rejuvenating for those given the opportunity to attend. The event was inspiring and left you with the feeling that you work for a great company and they do care about you; so much so that they are willing to spend a lot of money and provide you with a wonderful experience . The event also focused heavily on the driving force of the company: the students and helping them to improve and change their lives. Employees returned to work feeling inspired and ready to do just that. The event provided the company with an opportunity to invest in their employees, reward them, and make them feel
As an SAEM major, attending live events in sports, arts, or entertainment, your mindset becomes more in tune with the process of how the event is run. Whether it's the productions crew, ushers, coach, or main act, you become more aware of the tasks each individual has in running the show/event. As many average spectators are in attendance for the main event, we know there is much more behind it with many crucial jobs to make the event a success.
The main goal of the event was to have the opportunity to meet other interests on campus from a sorority. They had the opportunity to do this with the eight of the Beta Phi Interests and four interests from the group Luis, Gilbert, Jessie, and Omar. They set up and participated in different activities to get to know more about each other in forms of icebreaker games. The first activity was to get into two separate lines facing each other, then someone asked a question where everyone then had the opportunity to answered the question with whoever they were face to face with. Every time before a question was asked they moved down the line in order to have the opportunity to interact with everyone. Another activity was that they were divided into
be because one of the people is describing or telling the event the way it was told
With the support and advice of my peers, I felt like I was part of a family. I was instantly reminded of dancing at PCD. Dancing with IUP’s pre-professional company I began to notice my confidence and my grades begin to flourish. Being a company member, I was offered numerous opportunities to attend and host annual Pennsylvania State Association for Health, Physical Education, Recreation and Dance (PSAPHERD) conventions, leadership conferences, lead roles in plays, dance solos, and opportunities to perform with professional dance companies. I’ve also been given numerous opportunities to volunteer to at Girl Scout retreats, annual events for senior citizens, and ballroom dancing with veterans. As a member of IUPDT, I was nominated as a Representative of the Dance program with this position I was able to attend board meetings, professional luncheons, and offered advice when needed. [ß Please correct this comma splice. You must not use a comma to join separate sentences.] Lastly, I was the first African American on the IUPDT Company to be the recipient of the Patricia Lamont Dance Scholarship. Being a recipient of this scholarship paved a way for other minority dancers in the program to receive funding towards their
...ldings with zillion products we can select from. There must be a place where we can get the goods, it is fantastic that we also can relax, listen music, meet a friend, and enjoy ourselves there. However we, the clients must be aware of the fact, that those places are gigantic, war arenas where our minds are under siege, where our brains may be attacked by subconscious contents, that those palaces are really full of hidden suggestion traps. This is the full package. Don DeLillo in his novel states, that we easily become victims of massive number of commercials, and salesmen, whose job is to guide us “to endless well-being” (83). From the well-trained specialist we hear: what we want to wear, eat, listen, read, and this is the time when we truthfully die. We die as a separate, unique, valuable unit, in order to become subscriber to the “noises from the tiers” (84).
Everyone was invited to come, from all backgrounds and beliefs. Outside the University Student Union, it seemed like there was going to be a protest because there were about 5 police officers outside. As you entered there was even more police officers inside and outside the theater doors there was two more. When coming to this event I did not know what I was getting myself into because I had not really read into to it or who the speaker was and what her beliefs were, the only thing I knew was that her name was Star Parker and that she would be discussing about
It had been a fairly good week. I received an A on another one of Mr. Jackson’s exams, and completed another week of eighth grade basketball ‘practice’, which in my case consisted of standing against the wall watching the starters run the plays. It was only my first year playing, so I was just enjoying being on the team with my friends. But that weekend was to be unlike most others in my past. I was attending my aunt’s wedding downtown. I was to watch my aunt, who I had known my whole life, and her boyfriend, who I had known for about 3 years, commit to each other the rest of their lives before the audience of people they knew the best. The last wedding I had attended, in 2004, was a very different experience for me. I was younger and knew less about how the world
I chose to go to this event because I enjoy learning more about people who are not from America. The event was held in the Gold Room in Prospector and began at 4:00 pm and ended at 6:00pm. There were over one hundred people at this event.
I chose to go to the event race in political advertising. This event was a little different than anything I've attended throughout my time at this University. The experience overall left me a more knowledgeable person about the topic at the end. In this event a different kind of racism was brought to my attention that I have never heard of before. Everyday racism. This is the type of racism that people experience in small ways everyday by the dominant group.
Prior to the event, I completed research, so I knew what to expect and how to act. I did not want to offend the people from the Native American culture, but I also wanted to get the most out of the experience. I learned that Pow Wows have dances have different meanings,
Then audience members who were perfect strangers who were screaming loudest would turn to each other with knowing glances and smile because they were sharing the same excitement and connecting with one another over their love of this man’s music. There was no pushing or shoving to get closer to the stage – it wasn’t that kind of crowd. Instead, there was mutual respect for one another’s space within the confines of the too-small venue. Nobody wanted to be the person who ruined it for someone else. It was this respect that made the audience members’ connections with one another that much stronger – we were all here to listen to this wonderful man’s music and see his performance – and, of course, we were here to enjoy it.