Galaxy Toys Case Study Paper

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Galaxy Toys was founded in 1956 by George Jepson and his wife Nan. Over the span of the business’s 60 year history, it has seen many social, economic, political, and cultural changes. To survive the company has had to change with the times. Its production and shipping department, at its headquarters in Toledo, has gone through two separate theories of management, Classic Organizational and Reform through Changes in Organizational Culture, and is now hiring a 21st century manager to replace Bart Aldrin who has been the manager since 1969. Each of these management styles brought changes to the company’s business and employees.

PART ONE Prior to working at Galaxy Toys, Bart Aldrin worked as a shipping clerk for international shipping. International Shipping was a large container shipping company where Bart quickly rose to management because of his ability to plan the daily work load, provide meticulous instructions to his staff …show more content…

Heightened competition, advances in technology, workers threating to unionize, greater demand for employee management participation, work-life balance and a general shift in employee workplace values, all had a significant impact on the culture of Galaxy Toys. These changes led the owners of Galaxy Toys and the management to embrace a new management theory: Reform through Changes in Organizational Culture. Reform through Changes in Organizational Culture theory came about in the 1980s and 1990s when US organizations lost the competitive edge because it was not able to compete with fierce competition of other industrialized nations. This required organizations to make changes in their culture (Organizational Theory Timeline , n.d.). Organizations desired to increase their productivity, responsiveness, flexibility and customer service by changing their culture. What came from these needs was Total Quality

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