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Effects of change in an organization
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Recommended: Effects of change in an organization
As discussed above, it’s clear that the key issues George has been experiencing from his first day of employment at ABC Consulting are due to the lack of motivation, effective communication, conflict resolution and organisational leadership from his project team members: Daniel, the project manager, and Janet, the client manager. It’s also evident that ABC Consulting didn’t provide George clear indications of the organisation’s vision and his specific role in that vision, or the necessary resources and continual feedback to achieve successful completion of his client report; all in which affected his overall performance, engagement, behaviour and attitude towards his job (McShane, Olekalns & Travaglione 2013, p. 138). These four influences didn’t improve throughout the duration of George’s three month probation. As a result, he ultimately resigns from his role as management consultant.
As a team of six specialists in management and organisational behaviour, we’re presenting suggested strategies below for ABC Consulting to focus on; to ensure current and new employees have an effective, positive experience, and to help prevent the reoccurrence of the situation that George experienced:
A) Introduce an orientation/induction program for welcoming new employees to the workplace, addressing clear explanations of the organisation’s vision and mission statements, and ensuring employees gain a thorough understanding of the organisation’s history, policy and procedures. An orientation/induction plan that’s well-structured reduces the initial anxiety all new employees feel when they begin a new role, and assist new employees to adapt quickly and experience a smooth transition into the organisation (Robbins et al. 2012, p. 166).
B) Deliver...
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... linked to increase motivation, task focus, effort, and decrease in anxiety and self-debilitating, which in turn result in high performance and goal setting (Latham & Pinder 2005, p. 499-500).
Works Cited
Latham, G. P & Pinder, C. C 2005, Work Motivation Theory and Research at the Dawn of the Twenty-First Century, Annual Review of Psychology, Vol. 56, Issue 1, pp. 485-516, viewed 8 March 2014,
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McShane, S. L, Olekalns, M, Travaglione, T 2013, Organisational Behaviour: Emerging Knowledge: Global Insights, 4th Edition, McGraw Hill Australia Pty Ltd, North Ryde.
Robbins S, DeCenzo D, Coulter M, Woods M 2012, Management: The Essentials, 1st Edition, Pearson Australia, Frenchs Forest.
McShane, S.L., Olekalns, M. & Travaglione, A. 2013, Organizational Behavior: Emerging Knowledge, Global Insights 4th ed., McGraw-Hill, Sydney.
Richard L Daft. 2012 - Management - Mason - South-Western Cengage Learning - 10th Ed.
By ensuring that the initial as well as subsequent contact with the employee aligns to the mission and vision statement of the Ritz, it becomes possible to train and guide the employee to take up the culture expected of the firm’s employees (Connie 1995). Leading by example is a phenomenon that further helps the Ritz live up to its expectations in terms of service delivery and customer satisfaction. This is simply because the Ritz presents a workplace where learning is a continuous process. The fact that the chief executive can take his time to induct employees and even show them “how it is done” is the best system to use when creating the value of leadership in employees. The system at the Ritz seeks to create some form of autonomy in terms of decision making by the employees through provision of leeway allowing employees to make some decisions in a bid to satisfy the unique needs of the guests. The motto, “ladies and gentlemen serving ladies and gentlemen” presents a mantra that has the effect of appreciating the employees as much as the most valuable guests (Joseph 2008). This mantra underpins the performance associated with each employee and the eventual culmination in the importance of the employee population to the realization of success as well as the satisfaction of the guests of the
Stephen Robbins , (2010). Management and Organisational Behaviour. 9th ed. England: Financial Times Pitman Publishing.
For a successful change agent to succeed one must sell the change. The senior level executive failed to achieve this during the initial briefing and the ex-Goodrich Director never attained the positive attitude required to champion the
The first; Which of the six changes images discussed in Chapter 2 can be identified in the assumptions about managing turnover that were held by Gunter, the Hospitality literature, and the consultant?
Schermerhorn, J R, Davidson, P, Poole, D, Woods, P, Simon, A, McBarron, E 2014, Management, 5th Asia-Pacific Edn, John Wiley & Sons, Milton.
In response to this view it is important to distinguish what exactly organisational behaviour is. It includes the combined study of group and individual performance and activity within an organisation and the extent to which this has an impact on the organisation. On an individual level this includes features such as personalities and perception whereas on a group level aspects such as structure, leadership and power within the organisation and on a collective level it refers to characteristics of rewards and culture. Organisational behaviour uses theory to look at behaviour and discover what personality types exist throughout the organisation. The internal and external perspectives are two theories of how organisational behaviour can be viewed
Waddell, D.M., Cummings, T.G. & Worley, C.G. (2000), Organisation Development and Change, Thomson Learning, USA.
Waddell, D, Devine, J, Jones, R. G & George, M. J 2007, Contemporary management, McGraw Hill, NSW.
Robbins, DeCenzo, Coulter. Fundamentals of Managment: Essential Concepts and Applications - 8th ed., 2013 Pearson
...ABC Manager-How to Manage People More Effectively in Today’s Challenging and Demanding Work Environments. Engineering Management Research, 2, 67-78. Retrieve May 20, 2014 from http://search.proquest.com/business/docview/1439980995/fulltextPDF/1B76AF98F8D1432APQ/12?accountid=35796
Considering that the Green River facility has been in operation as long as it has, major changes to the company’s methods of operation may prove to be difficult initially. The large number of employees may provide a need for some small changes in comparison to the way that the Aberdeen facility is able to manage successfully. The general idea of changing the values of “managing” employees, to incorporate the employees opinions, thoughts, feelings, to make the employee feel more a part of, and personally responsible for, the work produced, is an excellent idea, and despite the differences in the facilities, it should be something of an improvement for this, and any, company. This general idea starts the more involved process of improving an employee’s satisfaction with all of their job facets, and focuses on their abilities, desire to succeed, and other aspects of importance to a person in the workplace. An excessive amount of change, or rushed change, is a possible concern for a facility like Green River that has been established for a considerable length of time, as employees have grown accustomed to a certain atmosphere, and may initially feel uncomfortable with change. Again, it is also likely that this is not...
Thompson, P & Mchugh, D 2002, Work organisations: A critical introduction, 3rd edn, MacMillan Palgrave, New York, viewed 4 April 2014, http://site.ebrary.com.ezproxy.uow.edu.au/lib/uow/docDetail.action?docID=10038997&p00=organisational+behaviour.
As a group, we chose to interview Blair Bowcott at the Hamilton Lake. We based our choice on the fact that Blair attended Waikato University himself from 1987-90 and qualified with a BMS (Hons) majoring in accounting and finance. Blair’s dedicated work ethics create a prime example of the successful manager that we aspire to be one day. He holds high energy levels and has the capability of adapting to fit the needs of staff members. More importantly, we chose him because of his leadership style, integrity, and charisma. We carried out a series of phone calls to organise the interview, and decided on an appropriate location to satisfy the needs of all participants. Prior to the interview, we collectively chose a number of questions, and on the day, we took a combination of notes as well as a voice recording.