In the first 30 days I feel it’s imperative that I understand what your goals and expectations are for me in a management role. I intend on building on Absolute’s mission statement and our core values of Integrity, Respect, Accountability, Compassion, Teamwork, and Continuous Improvement.
My philosophy for the first 30 days is gathering data, learning about my employees and learning company policy and procedure and again follows our mission statement. I have three sections that I need to have addressed in the first 30 days. The following statements will allow me to have a solid foundation to build from.
Training and observation: Getting to understand Absolute Dental
The first month establishing and understanding company flow is very important. Learning company policies and procedures and how they are executed throughout the company. I need to spend time understanding the organization and how it is structured. This will be a new environment and I believe the worst thing a new manager joining a company can
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I consider my care staff to be my patient care coordinators, treatment coordinators, and assistants. Doctor’s and Hygienists also need to be meet with to understand their philosophy and what I can do as a Manager to make there day run as smooth as possible. As a leader the staff needs to understand my philosophy, their expectations of other and what I would expect of them short and long term. Further 1:1 meetings in the following 30 days would be set up to further address after observation is completed. One of my philosophies is I mentor all my staff members to grow with the company. I would expect they are eager to learn and grow. The best thing we can do for our patients is have low turnover this is something patients do not understand and a common issue for some offices. Patients appreciate seeing the same Doctor, Hygienist, and Care
Care coordination will be essential to help maintain the health of the client. Care coordination is the process that transpires between
notices to patients and their families, schedule and lead the meetings. Wishing to be actively involved in the process, I represented nursing along with the charge nurse of the unit and the charge aide.
In general, staff moves up the organization based on experience, seniority, education level and relevancy of skills. Employees are expected to support one another and follow the “Respectful Workplace Policies”. As for interaction with patients, since the new Chief Executive Officer was appointed, the organization has focused heavily on being patient-centred. Patients’ feedback is valued. They are encouraged to participate in the Patient Voices Network to share their experience and give feedback to site
behave professionally and to ensure that our patients have the best care that we can give. There
The demands on health care providers to provide the best quality care for patients is increasing. With added responsibilities and demands on our health care workers, it is hard not to become overwhelmed and forget the reason and purpose of our profession. However, there is a way where all professionals can meet and come together for a common cause, which is the patient. A new approach to patient care is coming of age. This approach allows all health care professionals to collaborate and explore the roles of other professions in the hope of creating a successful health care team.
Good teamwork is important in a patient centred care. It is a team of health professionals who actively participate, cooperate, interact, communicate expertise, respect, trust and its main focus is to improve patient’s health (Miller, 2008, p.14). Also, the team includes the family of the client and the patient itself (Miller, 2008, p. 15). Therefore, all members have a role to play. For instance, in the nursing practice it involves health promotion and maintenance regarding patient’s health in order to decrease the impacts of negative outcomes (NMBA, 2010). Nevertheless, this can be maintained under the national competency standard (NMBA, 2010). Part of the national competency standard promotes professional responsibility, multidisciplinary approach, critical thinking and client care delivery (NMBA, 2010).
In order to increase patient satisfaction by providing a more efficient method of continuity of care, Clark and the staff nurses proposed an innovative care delivery model that placed a Patient Care Facilitator (PCF) in charge of about 12 patients each (Clark, 2011). She further explains that each PCF will head 2 Registered Nurses (RN) and a Certified Nursing Assistant (CNA) for the same group of patients (Clark, 2011). Staffing plays a key role in continuity of care by having the same nurses staffed to the same group of patients with the PCF available 24/7.
In an interview with a staff nurse (S.N), the main problem within patient communication included lack of patient’s (and family) involvement/willingness in planning cares. The staff nurse emphasized how “Patients often feel overwhelmed and do not want to participate. But, it is important for patients to be involved in their care for better outcomes” (S.N., personal communication, February 5, 2014). The staff nurse’s statement is supported by Evans (2013) whom remarked “better-informed patients avoid unnecessary care and frustration”.
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
In conclusion. I would apply this content by being a role model and a leader of my unit .If the staff cannot approach me to discuss the issues of the medical unit .Then I fail as a manager or I am careless. A prevention is the best way to move beyond conflicts. As a manager I would listen to my staff attentively. I would let my staff voice their opinions. I would and show support them. I would try to avoid any conflicts that will build tension on my department and reinforce my staff to work as a team for safety of the patients and make sure that my team member are on the same page for best delivery of care for the
The provision of patient/family-centered care, which assure safety and quality in the service, would have a team work approach as a foundation and underpinning. In a healing process or in the preservation of health intervene several factors, some of them are closely related with the environment. Healthcare providers constitute an important part of that environment, and definitely, communication with patients, families, and among themselves, have a significant impact on it. The environment would influence the patient’s perception of care, and the staff’s level of
They should feel that they are cared for by friendly, approachable, available, helpful and informative staff who can listen to them, offer them advice, protect their dignity, anticipate their anxieties and act in appropriate ways.” (Proctor). She explains the importance of patient and caregiver communication, as well as, the characteristics to portray towards a patient. When a nurse shows respect and acknowledges the patient that shows they are willing to have an open relationship to give quality
The Medtronic Meeting Planning Restorative Therapies Group in Fort Worth, Texas is very effective at task completion, because departmental management embrace an environment of team work and self-monitoring. Although management is present at all times and is very approachable. The Meeting Planning Senior Manager recognizes that there are several ways to completing a task and every individual has a different problem solving process. As long as tasks are completed efficiently and follow all Medtronic task related Standard Operating Procedures. Every team member is trusted to complete assigned tasks in be best most efficient way that works for the individual team member. The Meeting Planning Lead oversees the Bio-skills and Shipping and Receiving department. The Meeting Planning Team Lead depends a lot on the autonomy and self-monitoring of the shipping and receiving crew, because he himself is also responsible for surgeon interaction and bio-skills course management. The Team Lead cannot constantly monitor every individual within the shipping and receiving and bio-skills teams. Just like the Senior Manager, the team lead heavily relies on the autonomy of individuals reporting to him or her. Team members are trusted and expected to complete daily task on their own with minimal supervision. Weekly meeting are conducted to establish priorities, assign tasks and address any issues or concerns that the team may have. The freedom provided by the Senior Manager and Team lead
communicating in a professional manner in order to provide the best standard of care for the
This is a nearly 40-minute interview. The object of this interview is the leader of a community medical centre. This medical centre has five physicians, two nutritionists, one occupational therapist, a nurse and three service desk receptionists. This medical centre serves the community of more than five thousand patients now. After the interview, integration of the following eight items in this leader’s characteristics and traits.