Fedex Freight Case Analysis

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Forum 2 | FedEx Freight
FedEx Freight’s senior Vice President of Operations and Transportation Gary W. Bouch quickly realized that there was a need to develop and rebuild trust within the organization. The employees were dissatisfied with the company. They complained about favoritism, poor leadership, and the lack of communication. He set out to develop a culture of “putting people first” in an effort to build trust and improve communication among the organization. Sheridan Garrison was a leader in the organization, which believed that a successful business must focus on the people by giving them principles to live by and common goals of customer satisfaction through teamwork (Hess & Cameron, 2006). The most important concept at FedEx Freight focuses on the values that put emphasis on their people, their customers, culture, trust, integrity, and communication. Comparison of FedEx Freight Policy and …show more content…

Sheridan Garrison was committed to connecting with their people to ascertain how they felt though constant communication. FedEx and scriptures put emphasis on building trust and putting the needs of other before your own. Employee satisfaction results from the experience of one’s job and the atmosphere. Consistent with Brown, Gray, McHardy, &Taylor (2015), employee trust within the workplace influences workplace performance. Furthermore, Philippians 2:4-5 conveys that we should not only look out for our own interests, but take an interest in others, as well. You must have the same attitude that Christ had. FedEx Freight’s policy and scripture are very similar. They both relate to putting the needs of others before your own and the importance of trust in our leadership. Isaiah 26:3-4 declares that the Lord will keep him in perfect peace whose mind is stayed on him, because he trusts in him. Trust in the Lord forever, for the Lord God is an everlasting

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