Interpersonal Trust Essay

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“Trust is one party’s willingness to be vulnerable to another party based on the belief that the latter party is a) reliable b) concerned c) open and d) competent” (Kramer and Taylor 1996). As defined by Rousseau et al “Trust is psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behavior of another”. Trust as a part of organizational culture is shaped up by many different aspects, conditions, backgrounds and dimensions. In general, the consensus of opinion is that trust between individuals and groups within an organization is a highly important ingredient in the long-term stability of the organization and the well-being of its members. Trust within a project team is very …show more content…

interpersonal and impersonal trust. Interpersonal trust is based on person to person interactions, it is the perception you have that other person will not do anything that harm your interest. There are two types of interpersonal trust 1. Horizontal/ Lateral Trust 2. Vertical Trust. Lateral Trust is the trust relations among peers or equals and Vertical Trust is trust relations between employees and their superiors. Factors that affect trust are Reputation, length of relationship, communication, commitment and threat. Interpersonal trust develops team spirit, coordinal environment, sound relationships and allows better communication and delegation of authority and responsibility. Impersonal trust refers to trust relationships that are direct in nature that is not based on direct personal contact. It is based on the individual’s position such as job titles, offices etc. Key dimensions of trust involves Integrity, Benevolence, Commitment and satisfaction. In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person’s competence and in a person’s benevolence allows effective knowledge creation and sharing in these networks. (Abrams et al.

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