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Dispute resolution and conflict management
Ways of managing conflicts essay
Dispute resolution and conflict management
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What is the best way to respond to conflict? There are many different ways, there are a lot of good ways to respond to conflict, and some bad ways too. peoples response to conflict can say a lot about us. It is very important that people react to conflict appropriately. People can best respond to conflict by having mindfulness, controlling emotions, and always having a positive attitude.
It is very important to have mindfulness when conflict arises. Without it the conflict could go awry and someone might walk away hurt. But having mindfulness is going to help the conflict get resolved in a better manner. “Practicing mindfulness in the middle of a conflict demands a willingness to stay present, to feel intensely, to override our negative thoughts, and to engage our breath to maintain presence with the body. Like any skill, it takes practice” (Hamilton). Being mindful also helps with the realization that there is more to life than arguing and getting into quarrels with people, there are much more important things. Segal and Smith point out that “Maintaining and strengthening the relationship, rather than “winning” the argument, should always be your first priority. Be respectful of the other person and his or her viewpoint”. Being mindful of the other person during conflict can help people make better decisions during conflict. For example, Sophie Scholl started
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to not participate in class, she didn’t participate because she was not for National Socialism. The principle warned her that if she did not participate in class then she might not graduate and go to the University of Munich where she planned to study biology and philosophy. The threat worked and she started participating in class (Bartoletti 398-399). She had mindfulness because she assessed the conflict and decided to let it go and follow along, because of this, she had the ability to graduate. If she decided to fight the conflict, she could have been kicked out from her school. It is also very important that people control emotions during conflicts, if they don’t, things could turn out bad. This is because “Conflict triggers strong emotions and can lead to hurt feelings, disappointment, and discomfort. When handled in an unhealthy manner, it can cause irreparable rifts, resentments, and break-ups. But when conflict is resolved in a healthy way, it increases our understanding of one another, builds trust, and strengthens our relationship bonds”(Segal and Smith). So controlling emotions will also allow for helping to solve the conflict. According to Positive Parenting Connection, “It is really healthy and helpful in conflict resolution when BOTH sides are able to give input and actually discuss the situation”(Ariadne Brill). If people don’t let both sides give input then the conflict will escalate and emotions will get out of hand. If people control emotions, things won’t get out of hand and people won’t make any stupid decisions that could end up costing them, instead, the conflict get solved a friendly manner. “Instead of attacking or recoiling, and later justifying our reactions, we can learn to stay present, participate in regulating our own nervous system, and eventually, develop new, more free and helpful ways of interacting”(Hamilton). That is why controlling emotions during conflict is important. Another important thing to do while faced with a conflict is to have a positive and good attitude. Having a good attitude can’t make anything worse, it only will improve experiences even though the people are facing trouble. Having a bad attitude can only make things worse. In fact, “Studies show that you can surmount adversity, as long as you continue to have moments of joy. Humor plays a similar role when facing conflict”(Segal and Smith). In the case of Louise Ogawa, who was sent to the Poston Relocation Center In Arizona under terrible conditions, she kept a good attitude which only improved her overall bad experience. Louise Ogawa was sent to the Poston relocation Center and it was extremely hot, they reported a record 144 degrees. But she found something positive about her conflict despite the terrible conditions she was put through. She talks about the beauty of the Colorado River while she talks about how she seldom saw a human being(Ogawa 411-412). This helped her see the good things in her conflict and when the good things are noticed, it helps people to forget about the actual conflict itself. Louise Ogawa also describes beautiful scenery which helped improve her experience “Her delicate work in shaping the stone mountains, the beautiful coloring of the surroundings-- it seemed as if the picture or a painting of a genius”(Ogawa 412). Overall, conflict is a big part of peoples lives.
If people don’t know how to face it the proper way, then people can get hurt, physically or mentally. If people face conflict the proper way then it allows them to move on and nobody gets hurt. The best way to face conflict is to be positive and have a good attitude, and also to be mindful and control emotions. There are even studies that prove this. In the case of Louise Ogawa, her positive attitude helped lift her experience, in the case of Sophie Scholl, her staying mindful helped her not escalate the conflict. Conflict resolution skills are very
important. Works Cited Bartoletti, Susan Campbell. "Hitler Youth: Growing up in Hitler's Shadow." Studysync: Reading & Writing Companion. Sonoma, CA: BookheadEd Learning, LLC, 2015. 398-400. Print. Frank, Anne. "Anne Frank; The Diary of a Young Girl." Studysync: Reading & Writing Companion. Sonoma, CA: BookheadEd Learning, LLC, 2015. 372-374. Print. Oppenheim, Joanne. “Dear Miss Breed.” Studysync: Reading & Writing Companion. Sonoma, CA: BookheadEd Learning, LLC, 2015. 407-13. Print. Brill, Ariadne. "15 Positive Strategies for Dealing with Conflicts, Arguments & Back Talk."Positive Parenting Connection. Positive Parenting Connection, 19 Mar. 2014. Web. 13 Apr. 2017. Hamilton, Diane Musho. "Calming Your Brain During Conflict." Harvard Business Review. Harvard Business School Publishing, 16 Feb. 2016. Web. 13 Apr. 2017. Segal, Jeanne, and Melinda Smith. "Conflict Resolution Skills." Conflict Resolution Skills: Building the Skills That Can Turn Conflicts into Opportunities. Helpguide.org, Dec. 2016. Web. 13 Apr. 2017.
As much as some of us dislike conflict, it is inherent in human nature. After all, it is like a wall that keeps us from moving forward in the path of life, but we must understand that those walls merely act as temporary challenges that are yet to be solved. Some conflicts may be insignificantly trivial, and some may be quite immense. Some conflicts may be happening within ourselves, and some may be accompanied by another person. Regardless, we must learn not to run away from conflict, but rather to run over them with a determined demeanor as the conflicts that we encounter in our lives are what helps us learn and grow as an individual. Furthermore, learning and growing from conflict is what shape individuals and what prepares us for the upcoming challenges that life will throw at us in the future.
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
Conflicts situation can happen at any time. There are many different ways to handle conflict situations. To strengthen our skills in responding to conflicts situation we must understand the various conflict management style. The five styles of conflict management style include: Competing, Avoiding, Accommodating, Collaborating, and Compromising. The competing style is like a shark, a competitive approach to ensure only your views counts. Avoiding is like a turtle, avoiding every situation and giving up. Accommodating is like a teddy bear, working against your own goals to move forward. Collaborating is like an owl, working together with your partner to achieve both your goals. Compromising is like a fox, negotiating half your goals in order
The article “5 Keys of Dealing with Workplace Conflict” by Mike Myatt discusses how strong leadership and effective conflict resolution is what separates bad leaders from good ones. Mike sets the stage for this article by asking the question “How many times over the years have you witnessed otherwise savvy professionals self-destruct because they wouldn’t engage out of a fear of conflict?” (Myatt, 2012) He discusses how attempting to hide from conflict, while hopping it passes you by is a very ineffective way of conflict resolution, because conflict very rarely resolves itself and escalates if not dealt with proactively. Mike goes on to describe how “every workplace is plagued with manipulative people who use emotion to create conflict in
Conflict is more than just an argument that manifest itself through yelling and behavior it is a perception that there is something wrong and needs to be fixed or explained. There are many different paths that conflict can take and it all depends on the person and situation. The following is an analysis of a conflict in my own life and how it came to be, the different perceptions involved, and the path we choose to take as the conflict went on.
Listed below are five different ways of dealing with conflict (when you and another person have a serious disagreement). Using the following scale, please circle the number that best represents how frequently (often) you use each behavior when confronted with a conflict.
We all go thru different phases and life changes in our lives creating more needs and solutions to our problems. Many of us handle conflict negatively and think conflict is bad. Therefore, the best way to resolve conflict is learning how to handle things in a better way. This means understanding the person and understanding what has created the conflict and miscommunication. The book, “Difficult Conversations,” helps us learn different perspectives and needs to our conflicts and learning how to resolve conflict and what has created people to have different standards in their personal culture.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Conflict theory are perspective in sociology psychology that accentuate the social, political, or material inequality of a social group, that analysis the broad socio-political system, or that weaken from structural functionalism and ideological conservatism. With conflict theory, you will see tensions, status, and power are unevenly distributed between groups in society, which these conflicts become the purpose of social change. Conflict theory usually arise due to competition and limited resource that is feed by domination and power, rather than consensus and conformity. This is seen a lot on macro level. As a social worker, you will see and use conflict theory throughout your professional.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Conflict is inevitable as humans interact, because not everyone shares the same beliefs, values, opinions, level of education, expertise on a given subject, and social or economical background, just to name a few. Most of us try to avoid conflict whenever possible because it makes us uncomfortable. To become comfortable with it, or at the very least be able to handle it when it arises, we need to understand it.
If a conflict is not handled appropriately, it can really damage the relationship which can also affect the people around us. When conflict is managed in a positive way, it gives us many opportunities learn more about ourselves, as well as our partners. It can also help us grow maturely which can strengthen our relationship. Due to differences in cultural values, religious beliefs, education level, or even age gaps, conflict arises. Like my husband and I, we are fourteen years apart.
This elasticity in your approach to choosing which conflict style is best for the current situation is a key to managing conflict. No one style of conflict resolution will work all the time when addressing issues. You must remain flexible to other people’s wants, needs, direction, criticism, schedules, moods, temperament, and a myriad of other things in life. If there is one thing in life that will never change it is the fact that everything is going to change! There is nothing you can do to stop it, so the quicker you learn how to adapt to the changes the better off you will be. The ability to change your approach to dealing with conflict better prepares you to face the interpersonal challenges that will eventually come your way. I believe it is important to also remember that you cannot win every battle with every person you encounter. Knowing that you cannot fix or solve every problem with everyone is very helpful in reducing stress and managing difficult situations with others. My father dislikes when I use this cliché but sometimes, it is what it
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
Conflict is an inevitable part of close relationships and can take a negative emotional toll. It takes effort to ignore someone or be passive aggressive, and the anger or guilt we may feel after blowing up at someone is valid negative feelings. However, conflict is not always negative or unproductive. In fact, numerous research studies have shown that quantity of conflict in a relationship is not as important as how the conflict is handled. Improving one’s competence in dealing with conflict can yield positive effects in the real world. Because conflict is present in people’s personal and professional lives, the ability to manage conflict and negotiate desirable outcomes can help us be more successful at both.