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Communication skills
Self Awareness & Interpersonal Communication
Communication skills
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We all go thru different phases and life changes in our lives creating more needs and solutions to our problems. Many of us handle conflict negatively and think conflict is bad. Therefore, the best way to resolve conflict is learning how to handle things in a better way. This means understanding the person and understanding what has created the conflict and miscommunication. The book, “Difficult Conversations,” helps us learn different perspectives and needs to our conflicts and learning how to resolve conflict and what has created people to have different standards in their personal culture. In Chapter 7, “What is your purpose? When to Raise It and when to let go,” emphasizes work through three conversations. These three aspects are being …show more content…
We don’t ever realize that we all want to be heard out. However, we don’t let others talk. We all dislike admitting we are very bad listeners most of the time. Therefore in this chapter we have one major aspect. This aspect is mainly, “Paraphrase for Clarity.” This is done by, “expressing the other party personal thoughts, concerns, issues. Acknowledging their feelings is very important because it is important to listen to the person that needs to be heard out. What we mainly learn here as well is how to speak to people. One thing I mainly enjoyed knows how to ask someone a question that you’re concerned about similarly on when to exactly address issues. An example through real life is the activity we did in class. The activity was listen to your partner’s story without disturbing and being able to tell the story back later without any issues. We all know how hard it is to listen to the person we are listening to without disturbing them. Through this activity I learned that it feels weird in the beginning listening to someone without disturbing them. This is because we want to make sure we have all the details analyzed in our process of thought. However, by time it is possible to know how to proceed in this
Douglas Stone, Bruce Patton, and Sheila Heen, of the Harvard Negotiation Project (HNP), wrote the book, Difficult Conversations: How to Discuss What Matters Most. Viking Press originally published the 234-page book in 1999. This self-help book, ISBN 0-670-88339-5, is available for purchase on Amazon for $24.95.
James C. Petersen (2007), author of Why Don’t We Listen Better, offers practical advice on how to communicate effectively and connect with others. In order to help his readers, communicate effectively, Petersen (2007) divides his book into five divisions. Each division builds on the content in the preceding portions. Every segment provides a great amount of information, which will aid people in how they choose to communicate.
Difficult conversations happens every day in the workplace, it may involve a supervisor and staff communicating about low productive and work performance delivering feedback; or why this staff arrives late to work every morning. Difficult conversations can also include teammates not being able to work together on a project when the deadline is fast approaching. According to Engels, (2007a) No one relishes an uncomfortable conversation. (p.50) Nevertheless, “Executing important but unsettling conversations can be surprisingly effective when the sender follow clear guidelines. (p.50)
What do we do when we face conflict? we either run away from it, or turn to violence. Conflict usually starts as a crucial conversation that was communicated poorly. Sure, we can blame our genetic makeup for our emotions as we are hardwired to come into conflict with one another. Wynne Perry of Live Science interviewed anthropology researcher, Christopher Boehm of the University of Southern California who shed light on the issue” The genes are still making us do the same old things, which include quite a bit of conflict.” However, Boehm has some good news” Culture has given us solutions at various levels”. So, what is a crucial conversation? And, how can we handle it?
Hocker & Wilmot, 2007, Poole, & Stutman, 2005 Folger and 2007 Cahn& Abigail. "Interpersonal Conflict and Conflict Management." Devito, Joseph A. The Interpersonal Communication Book. Boston: Pearson, Allyn & Bacon, 2009. 276.
4) Assert your own interests and needs in terms of the other person's perspective and story. The other person now listens to you because you first listened to them.
Abigail, R. A., & Cahn, D. D. (2011). Managing conflict through communication. 4th Ed. Boston: Allyn and Bacon.
The Importance of Listening for Professional and Personal Relationships Listening is essential for communication, yet is a skill in which most are lacking. Though we are listening constantly, knowing what to listen to requires an enormous amount of discipline and practice, which is vital for communicating effectively. Learning to listen will benefit all relationships from professional to personal and not being able to listen effectively can cause these relationships to deteriorate. “Indeed, although aware of the instrumentality of listening, even trained communicators often fail to listen correctly or at opportune times” (Cline, 2013). In order for all of areas of communication in an individual to flourish, listening must be emphasized.
.... Through the evaluation of reactions from both myself and others, I have realized the significant impact the misuse of a particular listening style may have. These effects reach beyond social and professional environments, and in some cases may produce unintended negative effects with family. I had not realized that the two listening styles I use most commonly could be so incredibly polarized when it comes to employing critical listening. As a result, I have devised appropriate steps which I feel will assist in creating a more balanced conversational environment and improve my overall effectiveness in communication. I was surprised to discover that my listening styles are not always conducive to the environment in which I am listening; however, I am consequently compelled to take the steps necessary to achieve higher-quality communication in every aspect of life.
The conversation I chose to analyze was the third conversation between two participants about a classmate they go to school with. After reading and analyzing the conversation I would have to personally find it unsuccessful. The reason is because only one participant is actually successful in communicating their point to the other person.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
On a daily basis, we come in contact with individuals that we have to communicate with, wither it be for work purposes, educational purposes, or social practices. As active humans we cannot escape the idea of socializing or communication, therefor; we make it a daily routine who we communicate with, how we communicate with them, what we listen to and how we listen it. With this routine habits are formed, some are strengths but others are weaknesses that diminish the communication quality. It is extremely important for individuals to recognize these strengths and weakness within their communication routine. By recognizing their strengths, they are able to improve even further and use their ability to get them closer to goals they may have set for themselves. Recognizing their weaknesses is just as important if not more important.
We each possess unique ideas, opinions, beliefs, and feelings about specific situations in life. This uniqueness is a large part of what makes us human. Because we all have our own individual way of looking at things, we each have a different viewpoint on what is proper or improper. With all that variation in society conflict is inevitable! Conflict is antagonistic in nature and we all must find ways to work through conflict issues both at work and at home. This paper describes different types of conflict, the influences I personally had in learning to deal with those conflicts, some of the conflicts that I commonly experience, how I go about dealing with those conflicts, and how conflict affects me on a personal level.
To be effective listeners, the listening process should be incorporated into our lives. We should be attentive to what people say, clarify what the speaker is trying to come across, and respond in a way the speaker can understand what we are saying. I think I was aware that I needed some improvement in certain areas of this process but I feel as everything is slowly changing. In the future, I’m going try not to interrupt people, get distracted, tune out, and try to get a bigger picture of what the person is telling me. If good listening habits are applied in our day-to-day life, we can easily communicate with anyone and everyone.
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...