Conflict Management Assessment
Listed below are five different ways of dealing with conflict (when you and another person have a serious disagreement). Using the following scale, please circle the number that best represents how frequently (often) you use each behavior when confronted with a conflict.
1= you never behave that way
2= you rarely (hardly) behave that way
3= you sometimes behave that way
4= you usually behave that way
5= you always behave that way
1. I avoid the person I am having a conflict with.
1 2 3 4 5
2. I try to understand where the other person is coming from.
1 2 3 4 5
3. I fight the conflict out physically.
1 2 3 4 5
4. I admit I am wrong, even when I believe I am not.
1 2 3 4 5
5. I whine and complain until I get my way.
1 2 3 4 5
Intro
The instrument that I have developed is used to measure conflict management behaviors in high school students, grades 9-12. The instrument is a personal assessment that allows students to answer questions about how they behave during conflicts. The goal of the assessment is twofold, to identify how student participants behave and manage conflicts, and how those behaviors change over time as a result of conflict management lessons.
Definition
Conflicts occur daily on school campuses, and according to Crawford & Bodine (1996), many conflicts that occur at school arise out of differences that include cultural conflicts, social conflicts, and personal conflicts. Such conflicts appear as a result of academic stress, bullying, fights between friends, discipline problems and other instances where students disagree (www.knowconflict.com, 2006). Feindler & Engel (2011) state that the “problems associated with the inappropriate expression of anger remain amon...
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...ations, and community and juvenile justice settings. Retrieved from https://www.ncjrs.gov/pdffiles/conflic.pdf.
Feindler, E. L., & Engel, E. C. (2011). Assessment and Intervention for Adolescents with Anger and Aggression Difficulties in School Settings. Psychology in the Schools, 48(3), 243-253. Retrieved from EBSCOhost.
Gay, L.R., Mills, G. E., & Airasian, P. W. (2009) Educational research: Competencies foranalysis and applications. (9th. Ed.) Upper Saddle River, NJ: Prentice-Hall, Inc. ISBN-10: 0135035015
Mauricio, A. M., Dillman-Carpentier, F., & Horan, J. (2005). An Experimental Evaluation of an Internet-Delivered Conflict Resolution Skills Curriculum in a Secondary School Setting. Journal of School Violence, 4(3), 37-48. Retrieved from EBSCOhost.
Know Conflict. (2006). Conflict Management for High School Students. Retrieved from http://www.knowconflict.com
According to Robin (2002), there are five conflict resolution styles: confront compromise, collaborate, accommodate, and avoid. Identify the preference(s) you most often use from these resolution styles. Think about times you have interacted with styles other than your own. Once the differences between these styles are identified, they can be managed, and the appropriateness of when to use them can be determined.
Gay, L.R., Mills, G. E., & Airasian, P. W. (2009) Educational research: Competencies foranalysis and applications. (9th. Ed.) Upper Saddle River, NJ: Prentice-Hall, Inc. ISBN-10: 0135035015
Bodine, J. Richard, K. Donna, and Crawford. The Handbook of Conflict Resolution Education: A Guide to Building Quality Programs in Schools. San Francisco: Jossey-bass, 1998. Print.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Straus, M. A. (1987). The Conflict Tactics Scales and its critics: an evaluation and new data on validity and reliability.
Bullying, often dismissed as a normal part of growing up, is a real problem in our nation's schools, according to the National School Safety Center. One out of every four schoolchildren endures taunting, teasing, pushing, and shoving daily from schoolyard bullies. More than 43 percent of middle- and high-school students avoid using school bathrooms for fear of being harassed or assaulted. Old-fashioned schoolyard hazing has escalated to instances of extortion, emotional terrorism, and kids toting guns to school. It is estimated that more than 90 percent of all incidents of school violence begin with verbal conflicts, w...
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Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
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that may result in a struggle for power or position. Conflict management, therefore, can be