Essay On Assertiveness

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Introduction: It can be a challenge to effectively communicate in the workplace or in daily life. Because of this, it is important to consider how to choose an effective communication tool. According to Dwyer (2016), assertiveness techniques are a communication tool that can supply a method to solve it. This essay will discuss the meaning of assertiveness and how to apply it using verbal and non-verbal skills. Furthermore, it will analyze the advantages of assertiveness and explain why this is a powerful communication skill. Fact: Several days ago, I was involved in conflict with my colleague at a massage shop. My colleague is a 50-year-old aunt who can not speak English. This conflict happened as she asks for more charges from her guest. …show more content…

In addition, it did not infringe other’s right (Dwyer, Archee, Gurney, Mohan, & Hamilton, 2016). I employed non-verbal assertive behavior such as a serious expression to face the aunt’s doubts. This action conveys my self-estimate and respect to her. When the conflict happened, a passive or aggressive attitude did not have been chosen. This is possible if I refuse to express any thoughts which are meaning I give up the rights to solve this problem or I use aggressive communication which is sounds more likely threats than request or use abuse language. It will happen more seriously conflict. Therefore, I choose to use “I” statement which is revealing the feelings, beliefs, thoughts and ideas to others (Dwyer et al 2016, p.73) with an assertive behavior. It can share our feelings and thoughts to each other and identify the fact without any judgement. A straightforward verbal expression can increase the understand of each other. Therefore, it is very essential communication tools of the life. Not only dose stands up the real feelings, but also it can achieve the final

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