Communication Barriers: The Case of Hunter-Worth

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Recommended: My personal experience in cross-cultural communication

Introduction

In today’s society many American companies are becoming globalized and are turning to contracting outside of the U.S. as a way to gain economic advantages. However, the globalized world does face challenges just as non-globalized businesses. Some of these challenges include socio-cultural views, values, ethics, etc. Thus, the case study of Hunter-Worth will help me to understand how socio-cultural differences create problems that influence globalized companies and their management. An example of socio-cultural differences this paper will focus on is communication. There are many barriers to communication and these barriers may occur at any period in the communication process. Communication barriers may lead to messages to becoming unclear and therefore jeopardize wasting both time and/or money by causing uncertainty and misunderstanding that could spiral into something much bigger. Consequently, I will be able to identify my personal assessment of communication apprehension to this case study to learn how to effectively communicate with people from a variety of cultures.

Analysis

Upon evaluating the problem appears to be that Chuck Moore has a disconnection with the plant manager, in Mexico, Vicente Ruiz in regards to effective communication, in the case of Hunter-Worth. The problem began with Moore encountering productivity delays from the Mexico plant. Due to the delays of production versus supply and demand Chuck took it upon himself to contact Vicente. Little did Chuck know, Vicente doesn’t reply to his own emails but that has his receptionist handles them for him. The problem escalated due to Chuck feeling that Vicente should have communicated with him directly. As a result, Chuck took it upon himself to con...

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...ally, I will understand that people from all walks of life differ on the basis of culture, geography, values, beliefs, and other factors and that they may perceive different meanings from the same information. It is important that global businesses recognize how to communicate with employees and customers from different cultures in order to fulfill the organization’s mission and build value. From the personal assessment of communication apprehension I was able to recognize that I have a low level of apprehension and that I am able to communicate successfully. I feel that effective communication is critical in the business world and when conducting business. With this understanding and constant growing knowledge I will effectively communicate, verbally and non-verbally, when introduced to diverse environments because it is the world's common form of communication.

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