Emotional Intelligence In Healthcare

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Emotional intelligence serves as the genesis of human relationships (Tudor, 2015).
Emotional intelligence (EI) according to Robbins & Judge (2010) is defined as the ability of an individual to be able to admit or notice his or her emotions as experienced per time, observe or recognize other people’s emotions and be able to control emotional clues. Similarly, emotional intelligence is when an employee is able to recognize his/her emotions in the place of work and at the same time able to understand, recognize what trigger other people’s emotions (Karimi et al, 2017).
Emotional intelligence characteristics as well as its importance to organizations definitely prove that it is necessary to employ people who have a high level of this concept or …show more content…

Studies have shown that medical professional deals with emotional issues every day. Emotional labor is part of what to expect on a daily basis as a personal carers, people who work at recreational services for the aged, registered nurses, doctors and several other healthcare professionals (Karimi et al, 2017). Emotions need to be controlled and at the same time be able to take care of their patients and make best decisions for them. Research has also shown that employees who are able to express their emotions and feelings are understood better by their co-workers and develop themselves as a result of this (Tudor, 2015). Emotional labor according to Robbins & Judge (2010) is described as an expression or display of organizational required emotions by employees while carrying out their day to day transaction, but there are times that what one feels is in contrast to other people’s emotions; that is referred to as emotional dissonance (Karimi et al, 2017).
Furthermore, healthcare workers do not have the necessary training on how to deal with this core area of their job (Karimi et al, 2017). One manager states that emotional intelligence contributes to a good relationship between physician and patients. It also brings about an increased empathy, improved communication skill, effective leadership, promote teamwork and also increase the way employees are committed to the organization goal (Tudor,

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