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Emotional Intelligence in Nursing Practice
Tara Benson
Denver School of Nursing Emotional Intelligence in Nursing Practice
As human beings we are by nature emotional creatures, before we have to even the opportunity to think about a situation our emotions have already responded on our behalf (Bradberry and Greaves, 2009). Emotional intelligence simply put, is one’s ability to not only recognize emotion in themselves, but in others as well and how to use the emotions to manage and navigate any given situation (Bradberry and Greaves, 2009). Bradberry and Greaves (2009) state that, emotional intelligence focuses on two categories, personal competence and social competence. Personal competence requires skills in self-awareness and self-management,
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The leadership topic of emotional intelligence caught my interest almost immediately. I took an emotional intelligence test that came with the book I purchased, and I was surprised by my scores. I got an overall score of 75, which means that I have some emotional intelligence, but I need more work (Bradberry and Greaves, 2009). As I continued to research emotional intelligence in relation to nursing I started to find articles that might explain why my score was lower than what I estimated. It’s evident that stress and burn out play a large role in emotional intelligence and being a nursing student who works full time, it comes as no surprise that I am constantly stressed out, emotionally, and physically exhausted. My personal growth started once I was able to connect my general feeling of burnout with the emotional intelligence skills presented in the book, it became very clear to me that I have been ignoring how I feel and how I react in regards to those feelings. It is easy to get in cycle of just existing and going through the motions of each day, which I am guilty of doing. I just want to get to the end of the day, the end of my shift, the end of nursing school. By just existing, I am tuning out all emotion and feeling, which results in adding more stress and exhaustion to myself. Moving forward, my plan is to become more emotionally …show more content…
Decreased stress levels among nurses, increased job satisfaction, and improved patient care were discussed and leadership roles were examined. The social competency skills of social awareness and relationship management were described in relation to implementing to my practice. My personal growth during my research of emotional intelligence was also discussed. Emotional intelligence in my opinion is something that nurses of all levels should possess. It is clear that utilizing these skills creates many different varieties of positive outcome for all of healthcare, research on emotional intelligence should continue and education for all members of the healthcare team should be
This also includes creating personal connections this is knowing how to be approachable and engage with groups and listen attentively. Understanding the importance and what is emotional intelligence and developing this to help these management and leadership skill to develop and ensure the application of these kills is shown ( (Beauvais, Brady, & O’Shea, 2011). It is important that newly qualified nurses understand their own emotional intelligence to develop these skills as leadership and management skills are used in all areas of clinical care. In the workplace newly graduate nurses will undertake the care and responsibility of patients that are critically ill. In these settings changes in the patient’s condition can rapidly change in a
Retrieved from http://search.proquest.com.library.capella.edu/docview/222733415?accountid=27965 Akerjordet, K., & Severinsson, E. (2004). Emotional intelligence in mental health nurses talking about practice. International Journal of Mental Health Nursing, 13, 164 -170.
The theory of emotional intelligence is relatively new, however the psychological theory has become prevalent and many entities have adapted the principles of this theory in order to enhance relations within the professional environment as well as increase performance which ultimately lead to a positive place of work. (Allan Chapman 2014)
“Emotional Intelligences and Reflective Practice are Integral Components of Building a Therapeutic Relationship in Nursing”
To begin with emotional intelligence and reflective practice are two most very important and essential components of nursing. In this practice it acquires self-awareness and a good state of therapeutic relationship to build up securely. In order to create a peaceful and calm environment in the hospitals and any nearby health centers it is very important for nurses to handle different situations with proper thinking and through better analysis. Nursing includes the promotion of health, prevention of illness and the care of ill, disabled and dying people. Due to the nature of the work nurses do and the ongoing commitment it has increasingly achieved the highest esteem by the community. The future of nursing promises dynamic changes and continual challenges. This essay mainly seeks to discuss on emotional intelligence and reflective practice to build a therapeutic relationship in nursing.
(2015) implies that the unit manager together with work environment, greatly influences the nurse’s overall job satisfaction, and has little to do with the stress of caring for patients. Furthermore, studies show that stronger relationships amongst management, staff, patients and families, allows for bonding between each component of the healthcare pyramid and makes the job more “enjoyable”, thereby reducing the emotional fatigue associated with burnout. Research also states that changes in organizational policies such as nurse to patient ratio, short staffing, etc., reduce this risk (Australian Nursing Journal,
Nurses are advised to be emotionally intelligent because it improves their work performance by helping them balance their personal and professional life, it improves their physical and mental health by lowering their stress and disease levels and mos...
Nurse managers frequently experience the challenges and stressors involved in patient interactions, employee assignments or behaviors, and remaining organized. Advocacy, delegation and task management are all important aspects involved in effective nursing management. For the purpose of this paper, the author will explore the effect emotional intelligence has on nursing delegation in alignment with organizational values. Black (2017) found that a strong value system put into action among leaders is the foundation of an organization’s climate. (Black, 2017). A leader in nursing must foster a deepening sense of self-awareness by reflection on personal values in
Burnout in critical care nursing has been a longstanding, serious yet under recognized issue that has recently been magnified due to the nursing shortage. The key components of burnout include emotional exhaustion, depersonalization or detachment, and lack of personal accomplishment. These factors are closely interwoven and create a snowball effect which results in burnout. Emotional exhaustion stems from the stress placed on critical care nurses. Stress from patient acuity, heavy workload and responsibility, limited autonomy, ethical dilemmas, inadequate staffing ratios, and caring for patient’s families all contribute to emotional exhaustion (Epp, 2012, p. 26). In turn, emotional exhaustion triggers depersonalization which is a way for critical care nurses to cope. Finally, lack of personal accomplishment is achieved when the nurse cannot meet their inherent high standards and are unsupported by their colleagues and superiors (Epp, 2012, p. 28). To prevent and remedy burnout, Epp’s (2012) article suggests that nurse managers play an integral role by regulating staffing levels and encouraging interdisciplinary collaboration. In addition, they can foster a supportive work environment by participating in daily reports, establishing relationships with staff nurses to identify individual signs of stress, and instituting educational workshops. Critical care nurses are also encouraged to play an active role in combatting burnout by advocating for themselves and for their colleagues to institute personal measures such as rest, delegation, and stress management (Epp, 2012, p.
Emotions are frequent companions in our lives. They come and go, and constantly change like the weather. They generate powerful chemicals that create positive and negative feelings, which have a powerful effect on leadership. Some emotions can either facilitate leadership, while others can detract from successful leadership. This course, Emotionally Intelligent Leadership, has truly opened my eyes to the affects that emotions have on being an effective leader. Peter Salovey and John Mayer defined emotional intelligence as “the ability to monitor one’s own and other’s feelings and emotions to use the information to guide one’s thinking and actions” (p. 5). This definition in itself states that emotions, whether it be ones own emotions or those of others, is the underlying factor that directs the actions of a leader. Therefore, throughout the progression (advancement) of this course, I have learned the importance of the development of emotional intelligence for being an effective leader, and because of this I plan on developing the capacities that contribute to being an emotionally intelligent leader for my own success, now and in the future.
(2013) separated emotional intelligence into four domains, self-awareness, self-management, social awareness, and relationship management (pp. 30, 38). These domains are then broken into two competencies. Self-awareness, the understanding of one 's emotions and being clear about one 's purpose, and self-management, the focused drive and emotional self-control, make up the personal competence (pp. 39, 45-46). While social awareness, or empathy and service, and relationship management, the handling of other people 's emotions, make up the social competence (pp. 39, 48, 51). These emotional intelligence competencies are not innate talents, but learned abilities, each of which contribute to making leaders more resonant and effective (p. 38). This is good news for me because I still have much to develop in regards to emotional
There are many different positions in an organization that require different knowledge, skills and abilities. Supervisory and management positions encompass more than just technical knowledge, skill and expertise in their given area, but being leaders over others. This is of interest to organizations in having leaders who are able to motivate, understand and get their teams to work together. Many organizations are looking to improve their performance and productivity through finding and placing the right people in leadership positions. How the concept of emotional intelligence and its evolution has come to the forefront in assisting companies about leadership performance and decisions will be discussed along with the debate among researchers and the review of three assessments as to their impact and uses.
An increasing percent of the population begins to know the idea of emotional intelligence. This concept was firstly developed by two American university professors, John Mayer and Peter Salovey (1990) and they concluded that, people with high emotional quotient are supposed to learn more quickly due to their abilities. Another psycologist named Daniel Goleman (1995) extended the theory and also made it well-known. In his articles and books, he argued that people with high emotional quotient do better than those with low emotional quotient. In this essay, it will be argued that high emotional intelligence can influence work performance positively to a relatively high extent. Both benefits and limitations of a high level of EI in the workplace will be discussed and a conclusion will be drawn at the end of this essay.
For me, self-management has always been rather easy, as I am fiercely independent and would rather be left alone to manage myself than work under someone else. However, the toughest part of this particular domain for me is accepting my own failures or mistakes. While I loved learning to be more independent when it comes to school and working when I started my BSW, I also think I became harder on myself when I did not get the right grade, or the right field placement. One of the things I think I need to work own most, is finding a balance between taking responsibility for my actions and behaviors and being too hard on myself for those actions and behaviors. This, like my flexibility, comes back to emotional intelligence relating to my own self-control surrounding my own disruptive emotions, as I can work through my under-achievements without clouding my own thinking, and continue on towards my goals (Goleman,
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).