Effective communication is the successful transfer of a message between two or more individuals, consisting of either non-verbal and/or verbal communication. [Donnelly E. and Neville L. (2008)] The Shannon and Weaver Transmission Model (1949, as cited by Donnelly E and Neville L. 2008), consists of five steps which should be consecutively completed in order for face to face communication to be successful. These steps are: the ‘information source’ (the message idea an individual has), the ‘transmitter’ (the mode of communication, in a face-to-face communication this would be the sender), the ‘channel’ (the individual’s voice as they verbalise their intended message), the ‘receiver’ (the individual who is hearing the message) and, the ‘destination’ (the individual who is receiving and decoding the message). [Donnelly E. and Neville L. (2008)]
The two main forms of communication in which may be used by a nurse in a health and social care setting are verbal communication and non-verbal
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and Clark J M. 1981) [Bridge W. and Clark J M. (1981)] A mental health nurse may work with service users who have a communication barrier due to a mental illness e.g. anxiety. Communication skills in which a mental health nurse may use in order to overcome this barrier include the use of paraphrasing. Paraphrasing is a clarifying technique in which a professional repeats a service user’s statement back to them in a simple and concise manner. In doing this, a service user is able to clarify the statement, potentially providing additional information. The use of silence can be an effective communication skill as it allows an individual to reflect on the situation and collect their thoughts. Other communication skills a mental health nurse may require include active listening, above all else. [Varcarolis E M. and Halter M J.
This year I am most excited about learning how to better communicate with children and being able to see how communication changes depending on their stage of development. I’m excited to learn how to accurately take blood pressure and other vital signs like pulse and respiration. As well as, being able to identify any values that are abnormal. I am also eager to learn how to appropriately express these abnormal finds to my young patients without igniting fear.
...., Johnson, D., & Thomas, C. M. (2009). The sbar communication technique: teaching nursing students professional communication skills. Nurse Educator, 34(4), 176-180.
As stated in a Communication in Nursing Practice article: “Barriers to effective listening include making assumptions before one hears the communication; non-interest in the topic or issue, history of problems with the sender; and feeling as if the sender is dictating to the receiver.”
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
(2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel
There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
Firstly, communication is the most essential component in nursing profession. In every workplace, communication contains writing, speaking, listening and identifying others ways to interact. According to Dwyer 2012, communication is the process of sending and receiving information between two or more people. In nursing profession, communication plays a crucial role in patient’s health and workplace to run smoothly and effectively. In this field nurses have to interact with patients, families, doctors and health professionals to provide information and quality care. In nursing profession nurses have to deal with different types of patient. For instance; deaf, disable, you...
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the communication is not effective, a strategy is a method or a plan that can help someone or something succeed in achieving a goal or result.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
Mental health nurses are skilled at using therapeutic communication techniques. They use different forms of communication with patients to help them either heal or cope with their mental state. Giving recognition, being available and accepting, offering encouragement, verbalising observations, restating what the patient has said, seeking clarification, putting feelings of the patient into words, and many other therapeutic techniques are used when communicating with a patient.
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
Communication in the nursing practice and in healthcare is important because when talking with patients, their families, and staff, the nurse and the nursing student needs to be able to efficiently express the information that they want the other person to understand. “Verbal communication is a primary way of transmitting vital information concerning patient issues in hospital settings” (Raica, 2009, para. 1). When proper communication skills are lacking in nursing practice, the chances of errors and risks to the patient’s safety increases. One crucial aspect of communication that affects the patient care outcome is how the nurse and the nursing student interacts and communicates with the physicians and other staff members. If the nurse is not clear and concise when relaying patient information to other members of the healthcare team the patient care may be below the expected quality.
It is important for APNs to utilize effective communication skills that involves good listening ability in order for them to assist in educating patient and student. When providing information, the focus should not just be on offering it, rather it should also focus on ensuring that the content of the information passed has been clearly understood (Thompson 2012). In enhancing health literacy, DeWalt et al (2010), outline these areas that needs improvement they include Verbal and Written communication, Self-care and empowerment, and Helpful systems. Patient education and effective communication are core elements of the nursing profession; therefore, awareness of a patient's health literacy is essential to patient care, safety, education, and counseling