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Effective communication is important in the work setting
Effective communication in a work setting
Effective communication in a work setting
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Unit 4222-301 Promote communication in health, social care or children’s and young people’s setting (SHC 31)
Outcome 1 Understand why effective communication is important in the work setting
1.1 There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
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people sending and receiving messages and as such people communicate or send messages in order to; • Communicate to pass an idea to be decoded and understood. • Develop positive relationships with work colleagues and other professionals. • Send their message to someone else e.g. by speaking. • Develop positive relationships with people using services and their families and friends, so they can understand and meet their needs. • Report on the work they do with people. • Share information with people using the services, by providing and receiving information. 1.2 Communication can affects relationships in the work setting in varieties of ways, communication with supervisors, colleagues, people using services, children and their families; helps to build trust; aids understanding of individuals’ needs; the ways communication is used to negotiate; communication used to prevent, resolve and manage conflict as well as prevent misunderstanding; relevant theories e.g.
Tuckman stages of group interaction such as forming, storming, norming, performing (Pearson Education, 2013). One of the most important reasons we communicate is to build relationships, effective communication in work setting can affect every aspect of our work and who you work with, including colleagues, parents and children in several ways. It can help build our relationship and trust with line manager, team leaders, colleagues, parents and children and thus, it helps develop our role within the workplace in order to establishes, maintain and adjust relationships in work
settings. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individual 2.2 Observing an individual’s reaction when communicating in health and social care setting is vital because it helps in understanding the person as well as help meet the communication and language needs, wishes and preferences of service users. It is not just about sending a message, but also about knowing if the receiver has understood and processed the message properly. For instance, in face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree to what is being said. Observing body language helps the speaker understand if the other person understands/agrees etc. Observation helps understand the effectiveness of communication and thus help to be able to meet clients’ communication preferences. Pearson Education Limited described some of factors to consider when promoting effective communication (2013): Argyle’s stages of the communication cycle (ideas occur, message coded, message sent, message received, message decoded, message understood); Type of communication e.g. complex, sensitive, formal, non-formal; Context of communication e.g. one-to-one; group, with people using services, children or young people, with professionals/colleagues; Purpose of communication; cultural factors, need to adapt communication; Environment, time and resources available. Outcome 3 Be able to overcome barriers to communication 3.1 Communication can be diverse when connected with people from distinguish backgrounds and it can be interpreted in divergent ways depending on the individual we are talking to. In reality, it can be because they do not speak English or they are from different country or they may not even understand us at all but clearly, communication can be used in many ways by using different methods such as verbal or non-verbal language which includes touch, gestures, proximity, tones of voice and language use. Pearson education limited also highlighted that people from different backgrounds may use and interpret communication methods in several ways which can have great influence in communication e.g. age, gender, culture, socio-economic status; differences in verbal communication e.g. language, vocabulary, dialect, intonations; non-verbal e.g. facial expressions, use of body language, eye contact and gestures (2013). Therefore, it is important to know that people from different backgrounds can cause misunderstanding when using communication and therefore causes conflicts and may have distinguishable ways of communicating and they may even interpret the way others communicate unexpectedly different. 3.2 There are several barriers to effective communication; a scholar identified “stereotyping” as one of them. Thus, another school of thought claimed that when someone has a preconception about another person, it makes it hard for the individual not to see the other's communication as a preconceived idea. Therefore, lack of communication aids available or troubleshooting to see if they are working, noisy environment, lack of privacy, insufficient time to listen etc. are all major barriers to effective communication. Some other barriers listed by other school of thoughts which includes; Jargon, Slang, Foreign language, Sensory deprivation, Dialect, Acronyms, Cultural differences, Distress, Emotional difficulties, Health issues, Environmental problems, Misinterpretation of message. 3.5 There are distinguishable ways on how to access extra support and/or services to enable individuals to be able to communicate effectively which includes organisation with specialities such as a support group, GP, individual's family and friends, specialist nurse and social worker, line managers and team leaders as well as colleagues. Hence, support or services to enable communication more effective to an individual include the following according to QCF Health & Social Care (2011); • Speech and language services: This service can support people who have had a stroke and have problems with their speech. • Translation services: This service can help with changing the written text from one language to another. • Interpreting services: This service can help with converting spoken language to another language. • Advocacy services: This service can support people who are unable to speak up for themselves. This service tries to understand the needs, wishes and preferences of people, and will argue on their behalf. Outcome 4 Be able to apply principles and practices relating to confidentiality 4.1 Literarily, the term confidentiality simply means to keep information private and safe. The dictionary also defines it as “the state of keeping or being kept secret or private”. Hence, it refers to a situation where a support worker is restricted to pass on vital information about a service user or an organisation, to other people who either has or does not have the right to know it in accordance to the Data Protection Act 1998. it is important to know that personal information about anyone such as parents, other staff members should in general never be discussed with anyone else unless one have that person’s permission, or there is a very good reason why someone else needs to know. Even then, sensitive information should not be passed on unless it is very essential. For instance, it may be necessary to pass on the information that someone is sick, but not to say what their illness is and as such, information about contact details should never be passed on without permission, if so could place someone in danger (Workbook for Apprentices, 2004). 4.3 The most important consideration under potential tension of maintaining confidentiality is whether sharing such information is likely to safeguarding and when asked to share information, I would consider the following questions to help me decide if and when to share and thus, if the decision is taken to share, I would consider how best to effectively share such information (Working Together, 2015). According to Pearson Education Limited (2013), the potential tensions caused by confidentiality disclosing concerns includes; The need for consent to share information; Understanding when information may be shared without consent; Concept of ‘need to know’; Need for transparent policy and protocols for information sharing. Finally, ideas are raised and suggested by some school of thoughts about the tensions brought about by confidentiality which includes safeguarding issues, lack of respect to the service user privacy and dignity, confidence breaching and putting other people's rights before service users. References • Workbook for Apprentices, July 2004. Apprenticeships in Early Years Care and Education, Employment Rights and Responsibilities, • BTEC First Health (2010) Communication in health and social care. March 2010 • Pearson Education Limited (2013) Edexcel Level 3 Diploma in Health and Social Care (Adults) 47 for England (QCF) and Edexcel Level 3 Diploma in Health and Social Care (Adults) for Wales and Northern Ireland (QCF) Issue 4 January 2013. https://www.proofpositiveonline.co.uk/EPORTFOLIO/unit_descriptions/1320.pdf • QCF Health & Social Care (2011) Making The QCF Diploma Simple. posted on January 2011 • Working Together (2015) Information Sharing: advice for practitioners providing safeguarding services to children, young people, parents and carers, March 2015.
What is communication? Communication is a method for trading data, giving and accepting a message between two or more individuals, additionally this is known as going on data by discourse, conduct, visuals, flags and composing. Communication is exceptionally crucial in a health and social care setting; this is on account of individuals' needs should be met and messages must be clear for a man to get it. Effective communication in Health & Social Care; settings is extremely basic, as it permits the carer
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In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
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