Describing How a Business Works

Describing How a Business Works

Introduction

For this unit I will give a clear description of the activity, aims

and objectives of my chosen business, a description of four functional

areas of the business including human resources. Descriptions of the

equal opportunities of employees are safeguarded by legislation, an

explanation of different functional ways to communicate with each

other and external contact.

The company I have chosen for this unit is Tesco the reason I chose

Tesco is because it is a very successfully growing company. Tesco is

public limited company (Plc). (Means that any one can be shareholder)

Public limited companies are the largest type of privately owned

enterprise in the UK. Tesco sells Groceries, cloths, CDs, videos,

DVDs, books, computer games, electrical, school equipment, wines and

other alcohol drinks.

Tesco offers finances such as loans, credit cards, savings, flexible,

and mortgages, travel money. They also offer insurance such as motor

insurance, home insurance, life insurance, pet insurance, travel

insurance and breakdown cover. One of the other services they offer is

Internet shopping, making shopping much easier for customers. Tesco

all so has an in store pharmacy. Throughout out years Tesco’s in store

pharmacy grown in to one of the country’s leading pharmacy chains.

Tesco is currently the leading supermarket in UK. Tesco as a pretty

good competition from other supermarket such as Sainsbury, Safeway.

But Tesco is cheaper then mot of the other supermarkets and they offer

lot more products. Recording to Tesco on average sainsbury’s is 4%

more expensive then Tesco and Safeway are 10% m...

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...hical Structure is that it’s shows the line of power.

THE PROCESS TO DEAL WITH A COMPLAINT

Customer service desk

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A customer comes to the desk

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A customer complaint about a hi-fi

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The employee try’s to deal with the complaint

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If the employee can’t deal with the complaint he will call his manager

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The manager will deal with the complaint

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The manager will try to make the experience as well as possible for

the customer

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So the customer comes back to the shop at Tesco

Where I got my information from about tesco’ s

www.tesco.com,

GNVQ business studies book,

Teacher,

Ask questions about tesco on the tesco website,

I went to my local tesco store and interview employees,