Bizssaver Case Study

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Fifty-two of the fifty-six service providers reported seeking assistance from program staff during the project application and approval processes (Table 1.1 8). The most common type of assistance sought was inquiries into the status of an application, followed by questions regarding custom project applications, or questions about filling out incentive applications. All but one provider who sought assistance reported program staff provided them with the assistance they were seeking, with the one remaining provider reporting they did not know. Table 1.1 8 Types of Assistance Service Providers Sought from Program Staff (n=56; Multiple Responses Allowed) Type of Assistance Sought Count Percent Check on status of incentive application 29 52% Questions …show more content…

We asked those service providers who expressed dissatisfaction with any of the above program elements (a “6” or below on a scale from 0-10) why they were dissatisfied. We found little consensus among providers regrading issues they had with the above program elements. Among the fifteen providers who expressed dissatisfaction, areas of dissatisfaction mentioned included:  Application process: Streamline the application process (three mentions), additional assistance with application process for new providers, and inclusion of an incentive “estimator” that does not require filling out the entire application (one mention each).  Program rules and guidelines: The relatively low incentive per kWh saved discourages some projects (three mentions) and issues related to unpredictable T-12 lighting replacement rules (two mentions).  Quality of measures and products: Include more lighting equipment that is DesignLights Consortium (DLC) approved (two mentions) and a general request for more high-quality

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