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Term paper assignment on customer relationship management
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Dear Mr.Michael. SALAH-ADIN MOZEB 2053 Barnett Highway, Brewton, Al 36426 Cell: 718-404-8556 - SalahAdin21@gmail.com As a Love's loyal customer who is very familiar with Love's products, I was excited to see open position . I feel confident that my extensive experience, positive attitude, and dedication to customer service make me the perfect fit for open position as a General manager in training - retail with Love's in Loxley, Alabama. I have 5 years of retail experience, and pride myself on being friendly, helpful and professional in any situation I encounter. I strive to offer top-notch customer service to every customer I interact with. In previous roles, my biggest success has been owning and operating my own truck stop and within two
I am elated to celebrate Texas Independence Day by preparing my response to your call for the Project Director who will help make your beautiful dream a tangible reality, here in the heart of Texas. With broad and deep experience in bringing visions to life through my unique ability to direct the path of projects, I am confident that my record of delivering award-winning results will be well worth your time to review. After spending the last year patiently watching for a visionary project to appear that matches my own discerning criteria, I believe it has finally appeared in the form of the Pecan Street Project.
Over the past 14 years, I have been fortunate to grow and learn in a variety of settings, including postpartum, women’s surgical services and newborn nursery, before finding my true passion in neonatal nursing. Thus, I am requesting your consideration for a level III NICU nurse position. My expertise in providing direct care to both pre-term and full-term newborns, while offering exceptional emotional support to their families, will make me a valuable asset to Gulf Coast Regional Medical Center.
Nordstrom possesses a distinct and reputable image that effectively differentiates them from their competitors. Nordstrom is known throughout the retail sector as the leader in customer service. Nordstrom regards their customers as extended family and treats them as such. In addition, Nordstrom utilizes devoted sales associates for serving customers in an array of fashions. They possess the most liberal return policy that is highly regarded among customers. Also, sales associates will call in orders for merchandize not on hand free of charge. Recently, Nordstrom has
Great service—the kind where a service rep exudes personality, makes helpful suggestions beyond your initial question, and celebrates your success with you—happens because the rep actually cares about the outcome. She knows what you’re going through and understands the impact the problem is having on your day. Empathy from the rep aligns her with the customer’s pain, so she’s motivated to do all she can to ease it.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
We understand the importance of our missions and the trust our customers place in us. With this in mind, we strive to excel in every aspect of our business and approach every challenge with a determination to succeed.
My experience as an Administrative Assistant, Systems Coordinator, Receptionist and other supportive roles has allowed me to gain experience in providing excellent customer service while multitasking.
To fill the vacant position, we hope to hire Kimberly Creek-Lea, who is currently working
304). Zappos’ emphasis on customer satisfaction has contributed to the company’s profitability tremendously. Zappos believes that great customer service experiences encourage customers to use the store again (Ferrell and Hartline, 2014, p. 454). In addition, Zappos’ long-term strategy is based on the idea that great customer service will help them expand into other product categories (p. 454). Zappos has established a method of serving customers and handling their issues that is distinctive from the rest of the industry (p. 453). Zappos employees are expected to wow customers and provide the highest levels of customer satisfaction regardless of how much time it takes (p. 453). Rather than urging customer service staff to take as many calls as quickly as possible, there are no quotas and the longer the call the better (Hollender, 2013). This is because Zappos uses customer service to market the brand (Hollender, 2013). The company takes most of the money it could spend on advertising and invests it in customer service (Hollender, 2013). Treat people amazingly well and they'll tell their
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
The saying, “the customer is always right” isn’t always necessarily true. Most of the time, the sales associated is correct. However, it is still important to treat costumers with respect, even when they are wrong. Another important skill to have in order to survive retail is to remain patient with costumers. It can be frustrating when a customer messes up a display or leaves clothes on the dressing room floor. Dealing with grumpy customers can also be challenging. Nonetheless, a worker must remain calm and accept that the job entails sometimes dealing with difficult situations and
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five
Before considering interactions with customers, one should maintain positive relationships with their coworkers and management. They are all there to better support you as a cashier. A good relationship with the other cashiers also allows for there to be people that can answer any questions one may have regarding changed policies or how to better handle any kind of situation that arises. Next, it is important to maintain the impression that helping others is one source of happiness. This generally means to always be willing to provide aid in any given situation, such as helping find items or price-checking for a customer. This gives a positive boost to one’s image as a cashier, because said cashier presented themselves as being helpful and willing to go out of their way to solve a problem. However, it cannot be ignored that some customers no matter what will not be happy with their shopping experience. This means that while greeting them and trying to engage them in a conversation at the register, they may still respond negatively. It is good to remember that there are more customers that are thankful than there are customers that are downright mean. Maintaining positive social interactions makes each transaction smoother and gives off a helpful impression to the customers and shows management that you care about your
“Excellent customer service is defined as service that treats customers with a friendly attitude and tries to resolve their problem or question as efficiently as possible.” (Reference). Employees also need to realize that providing excellent customer service will provide positive word of mouth recommendations for the business that they work for in the community. A business wants their customers to say that I am coming back to this location because of the customer service that I received from this employee. “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. -Jerry Fritz”.
Being a customer service representative, respect is something that you must have. I learned that everyone does not hold the same status in life but even if they do not respect still apply. Working as a customer service representative I have one