Most people when going to the checkout lanes dread having to interact with the cashier. This is because generally cashiers have had a bad reputation put on them as being both not understanding and not helpful at all. However, as a cashier it is best to have each transaction go quickly and smoothly for the best working experience and shopping experience for the customers. One can improve as cashier by keeping in mind personal integrity, keeping up with social interactions, and valuing the workplace. Personal integrity should be valued while working as a cashier. First, coming in on time and getting ready for the workday leaves the impression that others can depend on you. Being late consistently puts the others cashiers in a difficult position …show more content…
Before considering interactions with customers, one should maintain positive relationships with their coworkers and management. They are all there to better support you as a cashier. A good relationship with the other cashiers also allows for there to be people that can answer any questions one may have regarding changed policies or how to better handle any kind of situation that arises. Next, it is important to maintain the impression that helping others is one source of happiness. This generally means to always be willing to provide aid in any given situation, such as helping find items or price-checking for a customer. This gives a positive boost to one’s image as a cashier, because said cashier presented themselves as being helpful and willing to go out of their way to solve a problem. However, it cannot be ignored that some customers no matter what will not be happy with their shopping experience. This means that while greeting them and trying to engage them in a conversation at the register, they may still respond negatively. It is good to remember that there are more customers that are thankful than there are customers that are downright mean. Maintaining positive social interactions makes each transaction smoother and gives off a helpful impression to the customers and shows management that you care about your …show more content…
Keep the work area that you are in clean and presentable. If it is cluttered or generally looking dirty, it once again gives off the wrong impression to the customer. A customer’s mood can quickly change if they start viewing their cashier as someone who is incompetent. Also knowing the store areas and generally knowing the stock of each product allows for smoother customer interactions, since the information will be known to you and another person will not have to be called to answer the customer’s questions. Next, train often as a cashier. Look through any training manuals that were given to you and get a refresher on how to do various things. For example, reviewing how to issue a refund makes a transaction that is focused solely on that go by much more quickly. This allows for the lines to move faster and it leaves each customer having to wait less for their turn at the register. Ultimately, having to deal with customers day in and day out is a tiring job. That is why finding ways to retain motivation and keeping a positive outlook during each day will improve how difficult situations are handled and it maintains smooth
After four and a half months of working, I am just getting the hang of it. Being a cashier might sound easy, but over at Home Depot, it’s not. There are so many responsibilities for a cashier to do; it is just as hard as being a bank teller. You have to be quick at looking up items, being familiar with items in the store, checking every item for the right tag, and the list goes on. The cashiers are tested weekly with a secret shopper to make sure the cashiers are on their toes. The money has to be added up at the end of the day, each slip, coin, dollar bill, check and card. If it doesn’t add up, you don’t leave until you find out where it went. The cashier draw cannot hold more then 500$ at one time. Each time you collect up to five hundred you have to send it to the book keeping. All these responsibilities add up and are overwhelming for a cashier. A head cashier is responsible for every register and transaction in that store, along with the flow of lines and customer satisfaction. It is a job I would never want.
Many adults also hold onto the ideal that teenagers and children are the people who are rude and inconsiderate to those who work in retail. However, this is commonly not the truth. Many times, the stories are all about middle-aged and elderly people who are not helped immediately or are not able to find what they were looking for. Generally, teens and children by themselves are respectful and patient when things go awry at the register or
Polite and efficient staff will make customers happy Asda will be given a good reputation Products of the Asda store will be of high quality and this will attract more customers to your website. Here are some points on the effectiveness of bad customer service. Asda will gain a bad reputation Poor quality products will mean customers will go elsewhere Customers will go elsewhere if there is bad customer received Unhelpful staff will make the business look bad and unorganised If customers do not get responses from letters or any other form then they will leave Asda and shop at another supermarket outlet. As you can see from the points above it is vital to give good customer. service, if no form of good customer service is given then customers.
Treat us with respect, thoughtfully consider the hard work we put into our resumes, cover letters and applications and if we have an interview, be considerate enough to give us a response either way! And especially, do not be rude. Because we are not just a potential employee, we are also a potential customer! Don't you want people coming back? I will still patronize a restaurant or store even if they do not hire me, if they treat me with dignity.
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
As employees are usually the first point of contact for customers, McDonald’s recognises that it is important to fully train their employees in good customer service. McDonald’s creates a customer friendly atmosphere.
...s neat and orderly cart before heading to the checkout stand. As the cashier confirms his credit card, he rebags his items. Insurance and a solid ego are necessary if you are unfortunate enough to run into Picky Pete at the store.
In the food and Hospitality industry, Working with Colleagues and Customers is an important part of the job. Customer relations and interpersonal skills are the two most important skills that a person working in that industry will need to know about.
The first reason that new employees who work at stores are annoying is because they are not aware of their surrounding of the store. For instance, the employees do not know around the stores so they cannot help us. The employee also cannot point out where things are and it takes much longer. Also, if the employees do not know the building, then they still want to help the customer by taking them around the whole store to get them something. Lastly, in the store, there would be only one new employee for that department, and if the shopper asked them something, they would respond, “Sorry, I Cannot help, I am new” to the buyer. Now the customer has no one to ask, and this is bad service. Clearly, having new store employees at a store is very frustrating. Not only are having new store workers frustrating, but also having people walk violent dogs in public.
By having a driven attitude and empathy with the ability to care and connect deeply with others such as if a patient comes in and wants to have a conversation about how they are sick, a family member that is sick or just wants to talk, it is my job to listen and comfort the patient, not brush the patient off. Another trait of excellent customer service that I provide is putting the patient’s needs at the center of all decisions, for example, if the patient is coming in to the hospital to make an appointment for a newly diagnosed disease and is extremely nervous and demands to be seen as soon as possible, it is my job to take the patient’s diagnosis into consideration and make the appointment happen. I would talk to the manager and explain the
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
Customer service is anything which provides the customer with satisfaction before, during and after purchasing and using goods and services. Good customer service provides an ex...
Customer Relationships is about building a relationship of trust and convenience. A customer wants the company they are working with to be intuitive. To know their needs before they do. They want to feel respected, they need to believe you are honest and have integrity. This relationship breeds comfort and familiarity and causes the consumer to continue to do business with your company. This relationship that is built develops a personal relationship, like a friendship and it is one that the consumer cannot get from the store down the road and it is that personal touch of sincerity, of knowing their needs, of servitude that will turn them into lifelong branded customers.