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Case in conflict management
Some literature about Conflict Management
Conflicts and conflicts resolution
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How can we solve the conflict in our relationship? This question may be asked by many people. A conflict can occur when there is a disagreement or negative communication between people. Conflicts are common in relationships, marriages, between friends, and co-workers. They are normal and impossible to avoid. Although conflicts are impossible to avoid, there are several conflict management strategies that can be used to help resolve any conflict.
There are two conflict management skills that will be useful to me as I continue to grow personally. The first conflict management skill is being a mindful listener. It is very important to consider the other person’s idea, thoughts and actions without making judgment. Show respect by paying attention and gain an understanding of what is occurring and being said. Most importantly, be cautious of how you respond. According to the Help Guide (2013), “Mindful listeners help to improve both mental and physical health and it is a key element in happiness.” (key points & par. 2) This article also gives examples of several techniques to help...
During the sessions, I realized that my strengths are providing the appropriate amount of verbal and nonverbal signals to the other participant during the conversation. Something that I could work towards is becoming a better listener when the subject matter might not interest me. It is easy to stay engaged in a conversation that strikes interest, but harder to do the same when it might not be as appealing. Living in a shared space with someone I wasn’t familiar with was a learning experience. Having that occurrence has prepared me to be comfortable with managing conflicts. Even though I had the privilege to live alongside another person there will be situations where I am not as skilled despite previous experiences. In preparation, I can continue to grow in this area by practicing my listening skills and understanding that each resident is different. Therefore, different methods of action should take place, and knowing the appropriate places to refer someone is another way I can continue to grow. After taking the assessment on personal conflict management styles I learned more about how I deal with conflict. I learned that I am more likely to look past differences to save the relationship and I would opt for a calmer approach to conflicts when I notice there a difference between me and another individual. I am comfortable with managing
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Conflict management is a strategized approach to understanding the complexity of conflict within any environment. Sources of conflict can derive from many avenues and include such things as scare resources to personal beliefs and work styles and lack of communication. Conflict is said to be inevitable and subjected to time and change. However, many organizations, including the federal department, have created functional methods through the use of historical theorist to become better aware of contribution and resolutions into conflict management. The criminal justice system within the United States have been subjected to many conflicts that hinder the progress of adaptability. What has been uncovered throughout decades of research is that human conflict is intertwined into the very fabric of our society, making it a formidable adversary.
Keep in mind that conflict can be a good thing by providing a time of reflection for what is truly the best decision. If using professional communication techniques, a compromise can be made.
As long as people have gotten romantically involved with one another, there has been conflict within those relationships. Some people argue that conflict is bad for the relationship and will ultimately lead to the demise of that relationship. Others argue that the conflict is good for the relationship and will help it to flourish. Conflict can be both positive and negative for a relationship. It can both help and hinder the relationship. No matter what stage the relationship is in and whether or not the relationship is being helped or hurt, conflict is always happening in different contexts. Conflict is also caused by numerous reasons. These reasons include a lack of interpersonal communication skills, low levels of trust, physical abuse, an individual’s past history in relationships, and many others.
Loyalty is one of the best ways to respond to conflict. Some other ways to respond to conflict are positive thinking, family, strength, bravery, and friendship. I think loyalty is the best way to respond to conflict because you have to stay loyal not only to yourself but to the people around you, just like Anne Frank stayed loyal to herself and her family when they went into hiding. Another way is to have a loyal friendship just like Shmuel and Bruno from The Boy in the Striped Pajamas or just like the people from Dear Miss. Breed stayed loyal to their positive and negative writing.
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
There is no doubt that conflict occurs in every human institution including professional, unions, and educational and vocational environment. However effective exchange ideas through communication can greatly minimize the effects of marital conflict. Studies have suggested that couples remain married if they successfully manage their interpersonal communication on the basis of accommodating individual differences, problem resolving skills, forgiveness, collective decision making, empathy and above all positive conflict management.
Many couples face conflict in relationships every day. Some are able to compromise or even solve the conflict depending on how well they communicate with each other. Sometimes conflicts can be solved and sometimes conflicts cannot be solved. In this case, my conflict kept appearing very often in my relationship so I finally decided to take action and end the relationship with my ex-boyfriend.
...e any conflict is to become calm an effective communicator. Reinforcing your listening skills are a must when looking to further your communication skills. Let’s face it you want to listen well before setting a plan of action. Never jump into any conversation unprepared, not only can it cause conflict but you can lose credibility if the meaning of what you are trying to say is lost. Verbal communication is always best, talking to another individual face to face is a good idea this way you can judge their reactions by their body language and you can express the correct meaning. But, remember that verbal is not the only form of communication. Your nonverbal communication can say a lot to the receiver (ie. body language). Use supportive messages rather than defensive ones can be more productive. Any conflict can be resolved through correct and effective communication.
Managing relationship conflicts can stem from a variety of sources. This can range from the communication aspect of a couple and also getting into disagreements. It can be hard to deal with a relationship conflict. The severity of the conflict can greatly affect the relationship in a variety of ways. One way the severity can affect the relationship is if the couple will still be together. Break ups can happen when getting into an argument, but they can also be preventable. Being able to identify the conflict triggers is a very important tool to learn and it can put a halt to arguments.
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.
Borisoff, D., & Victor, D.A. (1998). Conflict Management: A Communication Skills Approach (2nd Ed.). Boston, MA: Allyn and Bacon.