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Importance of human resource
Airline industry overview
Importance of human resource
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Introduction We are aware that an organisation’s most important resource is its people and as the airline industry faces rapidly expanding competition (PwC US, 2014), one way of keeping the competitive advantage reasonably lies in the talent they can acquire and retain (Woods & West, 2010). Psychologist have found that workers differ in productivity and therefore in value (Schmidt & Hunter, 1981). A good assessment and selection process can add a great amount of value to an organisation, or if not done correctly, the differences in value per employee can amass to a loss in billions (Schmidt et al., 1981). In this case, the unstructured interview, a poor selection method, is used. The company also relies on external recruitment services and has difficulties retaining its staff, as there is a high turnover. Long tenure employees are underperforming and …show more content…
The competency analysis reveals the specification of competencies that need to be demonstrated by the applicant (Woods et al., 2010). Managers are likely to analyse and interpret, organise and execute, enterprise and perform and lead and decide, competencies which are all highly related to overall job performance (OJP) (Bartram, 2002). Following the trend, this suggests that OJP ratings are primarily influenced by task performance, rather than by the contextual competencies, and therefore task-focussed assessment by a competency framework is recommended. However, it is very important that the personnel who conduct the assessment are properly trained, so that a clear link to the competencies is evident and each criterion is assessed more than once. Using a combination of tools is recommended to achieve an accurate assessment: an application form, a SJT and a GMA test are suggested for pre-selection and a competency-based panel interview for the final decision making
To ensure all the employees are competent, they need to develop a system to measure this competency. For example, they can do assessments to gauge competency. Besides that, they should provide compulsory and supplementary training to their employees to add in value and skills. Mentoring systems also can be implemented to ensure sharing of knowledge and experiences.
Human resource practitioners and I/ O psychologists have at their disposal a host of personnel assessment techniques. For example, traditional predictive measures used to screen job applicants have included the use of application blanks, job interviews and psychometric measures of personality and cognitive ability. For the most part, these instruments attempt to predict an applicant's potential for success by estimating her current level of functioning on some psychological construct that is believed to be related to job performance. Recently, however, personnel professionals have added a unique assessment technique to their arsenal.
Completing this assignment not only met the requirement for competency six but gave me a broader insight of competency
Recruitment questions for large operational startups include, what are the jobs, how is the employment market today, what is our competition locally providing, how can we get the best talent and finally how to do we retain them. The challenge for the Borgata was multi-faceted, a tight labor market in the surrounding area, a small local population of 40,517 of which only 63% where capable of working and the need for 5000 workers to staff the hotel in short time. (US Census Bureau. 2012). To compound the challenge the quality expectation was high, the “best of best” was required. Once applicants were enticed to apply and applications were received, the question became how do quickly identify the candidates to a manageable qualified number? How do we ensure the interview time is appropriate and effective for unto a hundred different job descriptions? To begin this monumental task of recruiting applicants, screening quickly for the appropriate criteria research must be conducted. Development of strategic hiring plans, tasks assigned to appropriate individuals and accurately executed with a c...
Choosing the right employees can improve the efficiency of other human resource practices and avoid various problems. Outback grasp the concept that selecting the right employee is critical as it plays a direct role in improving the efficiency and avoid problems. Their belief is if they can reduce or eliminate time spent on personal matters, it could then spend more time focusing on the customers. Outback realize that there is too much competition for Outback Steakhouse or any business to risk having mediocre employees. Selecting the right person for the right job can mean success or failure for a company. In fact “ With the Human Age accentuated by demographic shifts such as aging workforces, worsening talent mismatches, the collaborative power of fast-evolving technologies and the need for companies to do more with less, discussion panelists agreed th...
When it comes to management and leadership within any organization, there are fundamental components to consider, of which, managers of all backgrounds embody. One way to briefly assess these foundations is through Personal Assessment of Management Skills (PAMS), allowing examination of skill competencies from a number of strengths and weaknesses that can be brought to attention. This analysis will briefly discuss the strengths and weaknesses of the PAMS examination results and analyze the skill competencies and how they impact the role as an ethical leader. For the purpose of this examination, strengths will be assumed to be topics where the quality is in abundance. This comes with the assumption that while their importance may
When we use a utilitarian approach, it is believed that “productivity is optimized when jobs are awarded based on competency.” The clear conclusion from this statement is that skills and abilities should be the first requirement to consider when evaluating a potential new hire, or promoting them to a different position. This approach is somewhat objective because the person doing the hiring could have different views on the meaning of “competency.” Say, a man in a senior management position believes that women are somehow less intelligent or less able to succeed in top positions, he would automatically rule out women due to their “incompetency.” The responsibility to break these types of mindsets lies with the corporation. Where there is objectivity of terms, there should be detailed descriptions put in place of what they truly mean to the organization.
Competencies are “measureable practice behaviors that are comprised of knowledge, values, and skills.” (Kirst-Ashman, 2010). Thus it can be said that competency takes more than skills and knowledge, it requires the right and appropriate attitude that eventually translates to behavior. For the reason, it is the "means" to achieve the "ends." One should always bear in mind that the competencies of each job position differ from one another and may influence our career decision making. I have mastered several skills that would enhance my performance in a professional social work setting. These include but they are not limited to problem identification and solution with the use critical thinking, excellent communication and organizational skills, building collaborative and trust worthy relationships, flexibility etc…
Competencies are quantifiable groups of KSAOs that a supervisor can use to evaluate performance (Aguinis, 2013). The performance reviews will distinguish high-performing staff who are eligible for promotion and rewards.
...greater number of people in an economic, efficient, and effective manner. This paper has provided a background and understanding of employment recruiting, the styles, methods, and tools available to allow customization of interviewing methods applicable to the situation or needs of the organization or project. An overview of the creative large scaled employee recruitment project Borgata Hotel and Casino notably made history and a study of best practices in employee hiring, recruiting and interviewing process that enhances corporate strategy.
According to Noe (2012), most experts believe that the most important human resource decision makes by a leader is deciding who to hire. Manager manages the recruitment and selection process. Selection for the best candidates for the job is very important in an organization because the performance always depends on employees, the recruiting and hiring is costly and the legal obligations like mismanaging hiring has legal consequence. The main aim of employee selection is to achieve person-job fit which is identifying the knowledge, skills, abilities (KSAs), and competencies that are central to performing the job. The objective of effective selection is to decide who the right people are, by matching individual characteristics (ability, experience, and training) with the requirements of the job (DeRue & Morgeson, 2007; Kristof -Brown, Zimmermam, & Johnson, 2005). The manager will do checking for reliability and validity of the interviewer. In PPNJ Poultry & Meat Sdn Bhd, the people who manage the recruitment and selection process is the Human Resource department or staffs.
A job description is defined as “the characteristics within the job to be performed as it relates to the tasks, duties, and responsibilities that an employee must fulfill within the role of the specific job” (Youssef, C. 2015). In this paper, I will analyze the role of a Healthcare Administrator, thereafter I will create a detailed job description of the role. As a Healthcare Administrator, it is imperative they possess the skills and abilities required for organizational success, thus I will deliberate the most effective methods of assessment to attain the most qualified candidates and the reasoning for the assessment methods chosen.
Viitala(2005) concluded another theory about management competencies that contains six categories which are relevant to technical , knowledge , knowledge, leadership and supervisory competencies, social and intrapersonal. Technical competencies allow managers to handle the content of processes that they are responsible for by using tools, procedures and techniques. Business competencies are related to any business, it makes managers to think, to lead in the managing system. Knowledge management competencies include a lot of professional management knowledge such as concept formation and problem solving. Leadership and supervisory competencies are meant to lead people, support people and participate people. Social competencies include the ability of manager to establish the relationship with stakeholders. Intrapersonal competencies trend to provide the ability of self-control for managers.
Hiring an individual is simple, but getting the right individual takes a lot of effort and this makes a big distinction. The finest workforce gets the work done, they are bliss to supervise and assist the organization’s development. Recruitment focusing on merely employing warm bodies could result in headaches and unexpected setbacks. Sudden hire might need hours of management and time used up in control, retraining in addition to terminat...
Toohey, S.; Ryan, G.; McLean, J.; and Hughes, C. "Assessing Competency-Based Education and Training." Australian and New Zealand Journal of Vocational Education Research 3, no. 2 (November 1995): 86-117. (EJ 515 577)