The first cognate strategy I would like to go over is conciseness. Anyone who has seen Dragnet remembers the catchphrase of Sergeant Friday when he said, “Just the facts, Ma’am”. To me conciseness is when the written communication is clear and contains only the necessary information. It is often necessary for me to interact with other departments within my company to get a providers account updated and when I send an e-mail I supply a concise request with the facts and why the providers account needs to be corrected.
The second cognate strategy I chose is expectation. When you send any type of correspondence it is your expectation that it will be read. Is it necessary for the receiver of the message to send a response? If so you also have
an expectation for feedback from the receiver. Twice a year my supervisor will meet with me to go over my performance. Once this is completed I am to forward an electronic confirmation that we have met which forwards my appraisal to the Human Resources department. My supervisor and human resources expectation is that I will forward the confirmation and if this step is not completed then the appraisal is never sent to Human Resources and any raise I was to receive is not processed. The third cognate strategy I would like to discuss is reference. This refers to the facts or sources you use when you construct your written communication. Sending a claim to be adjusted is part of the work I do on a daily basis and if the necessary facts are not listed then it will not be processed correctly. Did I refer to a specific medical policy, another claim or a particular benefit category? I would list these in my written request to the claims area so that my expectation of having the claim adjusted becomes a reality. The fourth cognate strategy I will review is tone which pertains to the emotion that is felt in your written communication. You may not think emotion could come across in written communication but I have read e-mails from people who were pretty peeved and the anger and frustration was definitely felt. I received an announcement in work today stating that the Annual Privacy training MUST be completed by April 30th so to me the tone of the announcement was one of necessity. Finally I will go over the cognate strategy emphasis. When you are working on any type of written communication you do not want your writing to sound stale, flat and unappealing so it is necessary to place emphasis on the points you would like to drive home. There are many ways that you can add emphasis such as use of punctuation, font, different colors, bold or even the words that you use. I work in an inbound call center and management has repeatedly announced that there is to be no cell phone usage on the call center floor. There is to be NO texting, No checking personal e-mail, No personal phone calls on the call center floor. A few weeks ago yet another announcement was distributed that again advised no cell phone usage on the floor but this time there was the threat of a write up. While the threat of a write up had been implied on all of the previous written communication distributed about this topic this announcement placed emphasis on it. Even with the recent announcement a co-worker who sits directly in front of me was on a personal call just yesterday when a supervisor walked by and caught him blatantly breaking this rule. How much more emphasis could the company place on the fact that you are getting paid to do your job and not to call your bank about an outstanding check?
Michael G. Mullen, “Strategic Communication: Getting Back to Basics”, Joint Force Quarterly 55, (4th Quarter 2009): 2.
Business Communication for Success describes good writing as characterized by “correctness, ease of reading, and attractiveness; and yet also meets the reader’s expectations and is clear, concise, efficient, and effective. The rhetorical elements (logos, ethos, and pathos) and cognate strategies (clarity, conciseness, arrangement, credibility, expectation, reference, tone, emphasis, and engagement) are goals that are achieved in good business writing” [McClean. S., 2010]. Outlined below are 5 of these strategies found in Chapter 4 that are used in business writing:
Communication is the process of transmitting information or messages from one person to another. It’s a process by which individuals or groups or organizational units undertake transactions in a variety of ways and within different areas with the aim of carrying out organizational goals (Griffin,
In the past, communications primarily consisted of phone calls or typed messages put onto a bulletin board. Meetings were held in conference rooms with information and ideas being exchanged by conversation and on whiteboards or flip charts on easels (Burg, 2013). Phone calls were generally a one-to-one way to exchange ideas and information with some organizations using conference calls, where multiple people could talk and listen during one call. These ideas and communications were then spread throughout the organization by memos and word of mouth. In some cases, members of an organization never received the intended messages. When using these methods of communication, information was spread at a slower and sporadic pace in an organization.
...o be specific essentials ready. Communicating strategy is communicating change. The change strategy in this correctional facility will rely on a nonstop training method intended for communication strategies that are used by employees.
By analyzing these means of communication, commonly used in my organization, I can better enable others to use them. I would ensure that I am informing individuals work more successfully than others. I would also advice my command on which forms of communications work better than others as I receive and analyze feedback for Soldiers in the organization. The expanded operational rhythm of the military has compelled even some of our best and brightest warrant officers to search out powerful techniques to communicate more effectively because leaders depend on the organizations communication procedures to bridge the gaps in communication so information is made accessible to everyone who needs it.
In order to overcome these obstacles, I would be mindful of everyone’s time and focus on what being communicated, the channel of communication, and a timely delivery. I would focus on communicating clearly and openly to avoid rumors or the telephone game. I would do this by making sure I say what needs to be said with nothing more and nothing less. I would attempt to meet the needs of the receiver of the message. I would accomplished this by being selective in what I personally take action on and what I delegate.
Organizations rely on effective communication, both written and verbal in their daily operations. However, when establishing a contingency plan, it is important to understand the advantages and disadvantages shared amongst the two. Written communication allows the reader(s) to review the information as often as necessary, but does not pe...
The fourth communication strategy is Knowledge. Before presenting anything to employees a leader should try to learn as much as they can about the tasks. Working knowledge of the tasks at hand will help in making decisions and solving problems. It will translate into how the information is presented and thoroughly explained. This should further build confidence in employees to know they have a capable person leading who can be of some help if they need it. My area manager has done field work but not exactly what most of her employees do. This does effect communication because we often describe things to her that she does not know about and has to ask others for answers. Having a manager that actually does your job or has been in your shoes
Organizations depend on communication for very nearly every part of their operation. From directing touchy discussions between two people to immediately scattering discriminating data over a mass crowd and actually enlisting new clients, various built and rising channels permit organizations to help. Communication tools in modern technological era are the first need of business organizations. Being the part of business, these tools are leaving an immense effect on workplace environment. Business activities have become very convenient and easy with introduction of modern communication tools. Business communication has become child’s play with the inventions of electronic tools for exchanging ideas. These sorts of electronic specialized systems for descending correspondence or upward and sideways correspondence beat the impediments of routines for correspondence 50 years back. They give strategies for worldwide correspondence that are moment wi...
Reiteration, as the first category of lexical cohesion, is a phenomenon in which the lexical item refers back to another item that has a connection with a general reference. It is a lexical cohesion which forms a constituent that has been mentioned. Reiteration consists of repetition, hyponymy, synonyms, and antonymy. The purpose of using these aspects of reiteration is to obtain the effect of the intensity of the meaning of language, information events, and beauty of other languages. Haliday and Hasan (1976) says that:
Communication is an important aspect of processing and transferring information in our society. The important entities needed for a successful communication includes; a sender, receiver, message and feedback. First, the sender is a person or entity that is sending information to the receiver. After receiving the message, the receiver will attempt to decode the message and prepares a proper response (feedback). Communication is an essential part of our daily interactions; it can be seen used in businesses, for pleasure, sports, education and many more activities.
Computational linguistics is a discipline between linguistics and computer science which is concerned with the computational aspects of the human language. This area of computer science overlaps with the field of Artificial Intelligence. Basically, computational linguistics is a series of programs that interprets human speech into words and actions. There are a couple of different areas of computational linguistics and those areas are theoretical computational linguistics and applied computational linguistics. Each one of those areas are divided up into more areas.
Communication is an interdependent process of sending, receiving, and understanding messages. The definition implies that the components of the communication process cannot be examined separately. Rather, the relationship exists between the sender and the receiver, as well as the environment of the communication event, must be viewed as a whole. According to this perspective, if any of the components and circumstances change (that is, the number of individuals involved in the interaction, seating arrangements, or the time of the day) the communication event is altered. Communication is an ongoing process; we never stop sending and receiving messages. As we will discover, communication is a dynamic process, a process that changes from one communication setting to the next. Although it is difficult to predict, the ways of interpreting communication, certain components are always present in the communication process.
Lack of Sensitivity to Receiver. A failure in effective communication may result when a message is not received by its receiver. Identifying the receiver’s needs, status, knowledge of the subject, and language skills assists the sender in preparing a successful message.