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Effective communication in the health care setting
Effective communication in the health care setting
Effective communication in the health care setting
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Effective, integrated, and coordinated communication is integral to building a healthier and better work place. Research indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors. Clinician’s effective communication can have a profound effect on health outcomes and patient satisfaction. Furthermore, communication among healthcare team members influences the quality of working relationships, job satisfaction, and has a profound impact on patient safety. Experts in health communication found that collaboratively designed, implemented, and evaluated health …show more content…
This communication should be appropriately tailored to the receiving party. It should emphasize awareness, relevance, solutions, capacity, and cost-benefit analysis. Furthermore, it should address barriers and encourage action especially in emergencies.
Credible
Edward R. Murrow said, “To be persuasive, we must be believable; to be believable we must be credible; to be credible we must be truthful.” The business reputation is a key factor for whether staff and clients will trust the business enough to act on the information communicated by it. Clinic staff must use every opportunity to reinforce credibility and nurture trustworthiness among themselves and their clients. This can be accomplished by ensuring technical accuracy, transparency, and ceaseless coordination among staff as they display unity and reinforce the values of the business.
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In order to achieve this goal communication needs to be concise using the simplest language possible that gets the point across completely and in a manner that encourages appropriate corresponding action. Simplicity is more memorable. Communication should also be complete so sender gets all of the information to the recipient the first time. This avoids wasting time and resources correcting problems that may arise from leaving out important information from the initial communication. In any business it pays to get the point across quickly. More importantly, the communication should be directed to the appropriate receiver using the shortest route possible. In a clinic setting this becomes important as triage personnel attempts to relay messages between patients and clinical and administrative staff. In such situation, staff communication efficiency can be further improved by algorithmic decision making charts and electronic health records (EHRs) (Jirjis et al., 2005). Efficient communication in clinic not only helps save the expensive time of a physician, it also leads to increased productivity and patient satisfaction.
Equitable
The basic building block of good communications is the feeling that every human being is unique and of value. Healthcare communication should not vary in quality because of
Understanding that all patients needed to be treated justly and given the opportunity to make decisions in their care is important. Not causing harm and preventing them from harm is also the duty of health care workers. These ethical principles are essential to keep in mind with interdisciplinary communication. Ineffective communication has been associated with medical errors, patient harm, and increase length of stay. Failure to communicate properly has been associated with 79% of sentinel events (Dingley, Daugherty, Derieg & Persing, 2008). Good communication has been shown to improve patient satisfaction, increase in patient safety, as well as a decrease in health care costs (Paget et al.,
Good communication skills go past conversations, yet individuals must know how to communicate well in their social orders. Understanding the profits of viable communication helps organizations put an emphasis on adding to an environment that has the capacity communicate inside the environment and with others outside that environment. There are solid positive connections between a healthcare singular communication skills and his ability to complete medical proposals, self-manage an endless medical condition, and embrace preventive health behaviors. Studies demonstrate that the clinician's capacity to clarify, listen and identify have a significant impact on natural and utilitarian health results and additionally the singular's fulfillment and experience of consideration.
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the communication is not effective, a strategy is a method or a plan that can help someone or something succeed in achieving a goal or result.
Being able to communicate effectively with other health care providers does more than simply enhance the pleasantries that occur while at work, it can also protect patients from imminent danger.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
Over the last six years, I have really looked up to my clinic director, or the “big boss.” It didn’t take too long after I started working to realize that I wanted to be in her position one day. She is the best example of using interpersonal communication in the workplace. “Health communication encompasses the study and use of communication strategies to inform and influence individual and community decisions that enhance health” (Healthy People). There are many forms of communication strategies that one can use in a healthcare environment when dealing with different challenges and also in gaining skills. Healthcare is much more than being a caretaker and/or a caregiver. Aside from the all the doctors, nurses, and medical staff, there are receptionists, medical records, finance, coders, and various other administrative roles throughout a healthcare organi...
-clinician communication and the interdisciplinary team communication. The purpose of this paper is to list the seven principles of patient-clinician communication and how they apply to my own patients. The paper will also discuss the three methods that are used by the interdisciplinary team to improve communication, and I will describe the method that I currently use on a daily basis. The ethical principles will be addressed on how they apply to communication in order to promote patient safety.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
This assignment aims to define and discuss how communication and teamwork influences the quality health care given to patients by health care practitioners. The essay will look at each of these factors separately but also discusses how they influence each other and the positive and negative impact they have on the patients’ quality of care.
Today, we are facing a healthcare communication crisis. The relationship between doctor and patient relationship is falling apart. For patient who are not able to make decision for themselves, so they rely on their family members. This puts more stress on doctors, such that patient out number doctors and it prevents them from using their full capacity. Ways to help this cause will be by redefining healthcare to society. To redefine healthcare communication one needs to understand the doctor’s role.
Communication, in healthcare, is a multidimensional concept that involves patients, family members, and a health care team. There is a direct correlation with communication, improving a patient's well being, and quality of care. Adequate communication among physicians and their patients is an actively growing research topic. Results supplied by such studies have provided effective recommendations for oncologists and their team. These recommendations include the patient-physician relationship, how physicians utilize medical information, how physicians deal with patient emotions, physician self-management, and educational conferences designed to sharpen communication. Communication is important during each phase of cancer care. Patients are concerned with a wide range of issues including pain, death, and disability. There are distinct categories that affect the way a physician communicates with a patient including physician training, communication barriers, the patients role, communication with families, communication styles, alternative treatments, communication research, as well as public awareness. A successful communication interaction implies that all parties have created a "partnership" and the patient has been fully educated on his or her condition as well as the different options to address the condition.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
According to Kourkouta and Papathanasiou (2014), nurses’ practice requires a “composition of knowledge, clinical work, and interpersonal communication.” High quality patient care depends not only on the individualized service a healthcare professional offers, but also on the message transmitted and received among the multidisciplinary team. The message must be clear, concise, concrete, adequate, effective, and coherent. The message is the essential part of communication that can be verbal, nonverbal, or written. Finkelman (2012) defines communication as “a two-way process that is used to convey a message or an idea between two or more people (p.378).”
Mandl, Kenneth, MD., Kohane, Isaac, MD., Brandt, Allan, MD. (1998). “Electronic Patient – Physician Communication: Problems and Promise”. Annals of Internal Medicine, 129, 495 – 500.