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Customer loyalty and relationships
Customer loyalty and relationships
Customer loyalty and relationships
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SWOT Analysis
Strengths
• Good quality of chicken from QPLC o REB chicken dealer is getting supplies from QPLC wherein the said supplier is giving them the best quality of chickens that can make the customers satisfied.
• Supplier is an NMIS Awardee o Since the QPLC is giving the best quality of chickens, they are already an NMIS Awardee that is why there is no reason to tirade the quality of the chicken because it is very safe and had been inspected.
• BIR Approved o Every business needs to be approved by the BIR because it is needed when issuing a receipt. Even though REB Chicken Dealer is tax exempted the BIR is still needed because they are issuing a receipt to their customer.
• Able to compete with the leading company in the chicken
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• Well-managed distribution o REB chicken dealer is able to manage the distribution of the orders that leads them to having loyal customers because they are satisfied with service.
• Proper inventory management o This addresses to having an excellent way of managing the numbers of chickens that was supplied by the QPLC that causes a good relationship with the suppliers and their customers.
• Tax exempted o In the chicken industry which REB chicken dealer is included, they are part of the agricultural business who do not pay taxes.
• Loyal customers o REB chicken dealer is strict in terms of the loyalty of the customers because they are the ones who are giving the profit in the business that is why REB chicken dealer is really doing their best to have delighted customers.
• More affordable than the other competitors o Since REB chicken dealer is really into having delighted customers, they are not giving high mark up with the customers because they want to have loyal customers.
Weaknesses
• Sells only one product line o Selling whole chicken could limit the customers that the REB Chicken Dealer could supply in the market.
• Limited supply
BNS in turn responded that the obligation was simply to ship chickens that met the description in the contract; this was not exclusive to young chickens per the contract. Issue: How was the term chicken used in the contract? Is it defined by the. Does the seeking the definition of the term have the burden of proof in establishing the meaning? What type of evidence can be used to define an ambiguous term?
They view that when customers have a complaint, this is not a lost opportunity for the customer to understand how much Chick-fil-A cares for their business. Rather it is an opportunity to stop and understand the customer better, such that one can better serve the customer and thus create a loyal avocation for the business.
In 1946 two brothers, Ben and Truitt Cathy, opened a diner in Atlanta Georgia called the Dwarf House Grill. The Dwarf House served a variety of typical grill food that included everything from burgers to hot dogs. All of that changed in 1961 when a poultry supplier stopped buy and sold Mr. Cathy chicken breast that were too large for the trays that they typically cooked the chicken on. Truitt Cathy decided that he did not want to throw out the chicken so he breaded the chicken and put it in the pressure fryer. He realized that he could cook the chicken in the same amount of time that it took to cook a hamburger and it tasted great. He had hamburger buns and pickles in the restaurant already and this is how the first chicken sandwich was made. In 1967 the first Chick-Fil-A store was opened in Atlanta’s Greenbrier Shopping Center and in 1986 the first freestanding franchise was opened. Today there are more than one thousand seven hundred Chick-Fil-A restaurants in thirty nine states. One of the ways that Chick-Fil-A has been able to make their company a success is through their unique approach to customer service. They are able to provide excellent customer service by turning individuals into team players. Teams can be seen in the hiring process, community involvement, national sponsorship, knowing what customers want, and cooperate culture. All of these different teams lead to excellence in customer service.
Also, since the Trader Joe’s buyer purchase a large of quantity in each of SKU’s at a very low price because the buyer can directly purchase from the manufacturers instead of work
Chick-fil-A as a company cares deeply about their customers experience with the company. Chick-fil-A also wants to hear what its customers have to say through an open door policy. Chick-fil-A achieves this goal by allowing customers to freely right their reviews and thoughts on Chick-fil-A’s website. Overall, this program has been very successful and beneficial for both the customer and Chick-fil-A. Chick-fil-A has received a lot of positive feedback and has been able to improve their company because of the
The fast food restaurant industry, which includes quick-service and fast-casual restaurants, is highly segmented with the top 50 companies accounting for only 25% of the industry’s sales. The $120 billion industry includes over 200,000 restaurants with 50% of those specializing in hamburger entrees. (hoovers.com 2008) The major competitors in the industry include McDonald’s, Burger King, Taco Bell, Subway, and KFC – Chick-fil-A’s major competitor in chicken sales. Chick-fil-A’s unique position in the market, specializing in chicken-based entrées, has lead to a competitive advantage which the company has been able to capitalize on. Recently, many competitors have added chicken entrees in order to compete in the market segment. Through marketing strategies and company initiatives, Chick-fil-A has tried to stay distant from competitors, offering a fresh alternative to the ordinary fast food restaurant.
Competition 53 integrated chicken broiler companies account for 99% of the ready-to-cook chicken. Among these 53, 20 of the companies make up 80% of production. Concentration has been fastest growing among the Nation's top four producers which account for 42% of the market share
Our mission is to provide our customers with the best products and services that we have created a new market space for. We strive for 100% customer satisfaction and taking what used to be multiple purchases of software into one operation system. That can increase many aspects of the important sectors within the restaurant industry. I.e. decrease employee-training time, increase outputs, real-time record keeping ‘including inventory’, and more.
I have also learned that the automotive trade is in the top 3 for service for complaints, and top 10 for customers inquiring about automotive service businesses. I didn’t realize that a business had to pay fees to be in the BBB, and pass a set of regulations to be eligible.
Some quantities of the company’s products find their way to unapproved outlets or distribution channels. This gray market for Callaway’s products can undermine authorized retailers and foreign wholesale distributors who promote and support the company’s products and can negatively impact its image in the minds of its customers. On the other hand, stopping such sales could result in a potential decrease in sales to those customers who are selling Callaway products to unauthorized distributors and/or an increase in sales returns over historical levels.
I have been to chipotle and their marketing strategy is to use the uncertainty of where our food comes from to take market share from their competitors and believe me it works. They are incredibly efficient in serving what they call, "Gourmet without the attitude" their slogan you see on top of every receipt. I'm an incredibly loyal customer to Bedford, New Hampshire location so much so, that when they see me walk in the door they prepare my burrito if there is no line ahead of me. They have a very friendly staff of mostly high school and college aged kids working their.
Poultry industry is a large an important part of the food sector. Poultry industry include the production of eggs, chicken turkey meats. Poultry is one of the most important source of protein for mankind. Production of chicken meat had been increasing due to the proposed nutritional value of chicken as compare to other type of meats. Poultry meat are considerably cheaper compare to other type meat as well. The increased in poultry consumption can be accredited to the big poultry company for their innovation in supplying different type of poultry products. For example chicken nuggets, chicken sausages and etc. The raise of popular fast food restaurant that serve chicken such as KFC also contributed to the ever increasing demand for poultry meat. Table below summarize the production and
Restaurants provide homogeneous products, though service delivery may differ from one place to another depending on the caliber of regular customers registered over a period of time as well as the target market. This means in most cases, service delivery will remain the main factor behind success of any enterprise in the hospitality industry.
... around 500,000 dollars in debt. If they don’t corporate with the company in buying the new equipment and what not the contact will be canceled. No way to pay off the debt, even though the average farmer (for chicken) only makes about 18,000 a year to 500,000 in debt.