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Chick-fil-a marketing objectives
Chick-fil-a marketing objectives
How to describe chick-fil-a
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Intro According to “Chick-Fil-A” (2014), “It all started in 1946, when Truett Cathy opened his first restaurant, Dwarf Grill, in Hapeville, Georgia. Credited with inventing Chick-fil-A’s boneless breast of chicken sandwich, Mr. Cathy founded Chick-fil-A, Inc. in the early 1960s and pioneered the established of…” (Company Overview). Today, Chick-fil-A has steadily grown with more than 1,000 restaurants and outlets with sales that almost reach 5 billion dollars. Chick-fil-A has many line of restaurant concept to target individuals that want convenience and accessibility. There are stand-alone restaurants, in mall outlets, drive-thru only outlets, Dwarf House, Truett’s Grill, licensed non-traditional outlets, and Satellite Lunch Counter. The in mall concept is an integral part of Chick-fil-A business in which was recognized as a pioneer for quick service in mall food court. Today, Chick-fil-A has over 1,000 stand-alone restaurants concept in response of customer demand for convenience and accessibility. Dwarf House and Truett’s Grill is a full-service restaurant concept that offer an extensive menu. The Truett’s Grill offers a full-line service with 50’s diner-themed concept. The licensed for non-traditional outlets does licensing for foodservice provider, college campuses, hospitals, airport, and business that wants to serve Chick-fil-A food the licensing. The Satellite lunch Counter concept delivers Chick-fil-A food to office buildings and high-traffic locations during peak hours. Discuss Market segmentation within that industry “A market segment consists of a group of customers who share a similar set of needs and wants. The marketer’s task is to identify the appropriate number and nature of market segment and decide ... ... middle of paper ... ...d behavior. The company target demographics that are health conscious but want a quick food service; this is a niche because most fast food is known for its unhealthy food offerings. Chick-fil-A goal is to steadily grow to better serve its customers. The company position itself as an alternative to unhealthy hamburgers in a fast food industry. The cows campaign is a creative way of advertising because it grabbed the attention of consumers. Chick-fil-A. (2014). Retrieved from http://www.chick-fil-a.com/Company/Highlights-Fact-Sheets Kotler, P., Keller, K.L. (2012). Marketing Management (14th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Oliman, A. (2014). The Art of Chick-Fil-A Retailing. Retrieved from http://prezi.com/cd4hzgrzmbpx/the-art-of-chick-fil-a-retailing/ Target Market. (2014). Retrieved from http://www.inc.com/encyclopedia/target-markets.html
In 1946 two brothers, Ben and Truitt Cathy, opened a diner in Atlanta Georgia called the Dwarf House Grill. The Dwarf House served a variety of typical grill food that included everything from burgers to hot dogs. All of that changed in 1961 when a poultry supplier stopped buy and sold Mr. Cathy chicken breast that were too large for the trays that they typically cooked the chicken on. Truitt Cathy decided that he did not want to throw out the chicken so he breaded the chicken and put it in the pressure fryer. He realized that he could cook the chicken in the same amount of time that it took to cook a hamburger and it tasted great. He had hamburger buns and pickles in the restaurant already and this is how the first chicken sandwich was made. In 1967 the first Chick-Fil-A store was opened in Atlanta’s Greenbrier Shopping Center and in 1986 the first freestanding franchise was opened. Today there are more than one thousand seven hundred Chick-Fil-A restaurants in thirty nine states. One of the ways that Chick-Fil-A has been able to make their company a success is through their unique approach to customer service. They are able to provide excellent customer service by turning individuals into team players. Teams can be seen in the hiring process, community involvement, national sponsorship, knowing what customers want, and cooperate culture. All of these different teams lead to excellence in customer service.
When different kinds of menu for lunch and dinner are included, there is an opportunity for attraction of more clients in the new outlet
Samuel Truett Cathy, born in 1921, is founder and chairman of Chick-fil-A, Inc. Cathy started the business in 1946 when he and his brother, Ben, opened an Atlanta diner known as the Dwarf Grill (later named Dwarf House). Today, Chick-fil-A is the third-largest quick-service chicken restaurant company in the United States...
According to chickfila.com, for more than 40 years Chick-fil-A has been taking pleasure in serving customers and in that time, Chick-fil-A has become one of the largest privately owned restaurant chains in the nation. (chickfila.com) Lets find out why Chick-Fil-A is so successful. Back in 1946, an enterprising young Georgia restaurateur named Truett Cathy started serving food in a tiny restaurant called the Dwarf Grill in Hapeville, Georgia, south of downtown Atlanta. (chickfila.com) In 1963, he conceived what he determined was a simple idea: make and market a mouth-watering chicken sandwich. (chickfila.com) The simple idea has taken off into the economy. Truett opened his first Chick-fil-A Restaurant at Greenbriar Mall in Atlanta. That is where he served his perfected Chick-fil-A chicken sandwich, intentionally creating it from the finest quality ingredients, including whole breast of chicken and low-fat peanut oil. From its modest beginnings in the tiny south Atlanta eatery more than 60 years ago, Chick-fil-A has grow...
Chick-fil-A is affected by numerous external forces which challenge upper management’s ability to make Chick-fil-A "America’s best quick-service restaurant". Through intense strategic planning, based upon the vision, mission and corporate values, Chick-fil-A has been able to establish a unique position in a very competitive industry. The corporate purpose of Chick-fil-A, "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact witch Chick-fil-A", their commitment to family and the community, and their sound business decisions, have made Chick-fil-A one of the most profitable and fastest growing quick-service restaurants in the nation.
If given an opportunity to be an operator of a Chick-fil-a I would work hard to make my restaurant the first choice customers would choose for great tasting food, and the best customer service they have ever received. I have been to and observed many different Chick-fil-a’s and how they meet the challenges they face when serving a lot of customers and I want to be a part of that. I want to participate in the continuing success of Chick-fil-a.
Inside of Chick-fil-A you can find a painting of either Truett Cathy, his family, or the famous cow who we all know as the mascot of the restaurant. The store gives off good vibes with its unique bowl shaped lights which are complemented by the maroon, and gray interior. Each and every table has a vase that has a single flower in it, this also gives the restaurant some elegance, because not many fast food chains do that. Now put all of that together, and you will get a great fast food restaurant. After all the capital “A” in Chick-fil-A is for good quality, and that all Chick-fil-A will give
The term “fast-food” is usually distinguished by food served very quickly to a customer by drive-through or carry-out. Fast-food restaurants are highly associated with low-cost and malnutrition foods with brief consumer and employee interaction, and below average cleanliness based on restaurant health inspection reports. Chick-fil-A has changed the usual perception of fast-food restaurants. Rather than burgers and potato fries, Chick-fil-A serves chicken sandwiches and waffle fries. Chick-fil-A also shows their appreciation for employee to customer relations, rather than ignoring the social aspect of serving customers when operating at a fast pace. Chick-fil-A’s menu selection, customer interaction, and clean eating
could assume, for instance, if Chick-Fil-A isn’t the brand shown on a state that their are no
The purpose of this paper is to introduce you to the fast food industry, how it is everywhere in the United States and increasingly spreading globally. The majority of the fast food restaurants in the United States is dominated by hamburger fast food restaurants. Amongst the burger segment, McDonald’s is the number one leader in the burger industry, followed by Burger King, and Wendy’s respectively (Oches, 2011).
All cooking and baking for the fast food will be done in the kitchen facility. This facility will be equipped with computerized deep fryers, commercial freezer and refrigerators, preparation tables, stoves, ovens, and other related equipment. One employee and one chef will be in charge in the kitchen.
The purpose of this paper is to introduce you to the fast food industry, how it is everywhere in the United States and increasingly spreading globally. The majority of the fast food restaurants in the United States are dominated by hamburger fast food restaurants. Amongst the burger segment, McDonald’s is the number one leader in the burger industry, followed by Burger King, and Wendy’s respectively (Oches, 2011).
· another segment of the fast-food industry is comprised of a non-hamburger restaurants, growing trend is moving customers to non-burger sandwiches
Competition Among Fast Food Chains MARKETING INFORMATION NEEDED FOR THE FAST FOOD INDUSTRY. To begin with, for the fast food industry around the world, the leading fast food chains marketing information is wrapped around convenience location, changing preferences, quality of food, pricing of fast food, potential customers, age of the customers, menu selection and diversification and last of all superior service. From a marketing perspective, location for the fast food service to the potential customers is most important, according to Maritz Marketing Research. A recent study showed the location has to be convenient. The analysis said that adults under the age of 65 prefer a convenient location for their fast food.
First, fast food and home-cooked meals differ in the time. The people choose fast food because they do not have time to prepare a proper meal and it can be prepared very quickly. Jekanowski, Binkley, and Eales (2001) claimed that fast food outlets’ main sales point is convenience. The fast food companies open a lot of branches in the different area so that the customers just need a few minutes to buy a set of fast food even it is complete with a drink.