Case Study Uptown Cheapskates

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What else should we know about you? I have experience working in a used clothing store Uptown Cheapskates managing and tracking new inventory. Also working the sales floor and completing sales transactions. While I worked at Uptown Cheapskates the store was ranked consecutively in the top 20 in the national franchise. Why do you think people continue to shop at our store? People shop here because the selection of merchandise is extensive, and the quality is excellent. The associates are always helpful and friendly. This Stores strives on customer service. What type of working environment do you expect to have while working with us? I expect to work in an environment with team spirit. Around people with a sense of humor who socialize with customers along with each other, but also take their job very seriously. In order to promote a winning environment. How would you handle an unsatisfied customer? First apologize for the inconvenience even if it was not your fault. Second listen to the customer, confirm you are addressing their concern. Then take responsibility, stay positive and calm, explore solutions and stand your ground in order to not break company policy. At Aerosept when presented with an unsatisfied customer. I stay positive and calm, …show more content…

First I would apologize for the inconvenience. Then I would have to open the aerator up and show the customer the part was indeed broken and in need of repair and I was not trying to scam them out of their money. This is what a lot of customers assumed when they heard the aerator running. At this point I would explain to the customer he or she has two options, either to buy a new aerator or to buy a repair kit with the pros and cons of each choice. Once the customer stated what they wanted to do with the aerator I would then fix the problem and address any other concerns that customer

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