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Communication skills
Communication skills
Short note on effective communication skills
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Strengths: - After his strong intro with the client, Jeffrey recaps the client's concerns. - Jeffrey does a good job of giving a gump explanation of the what "Disbursement Team" does as he foreshadows the hold. - After giving the client more information regarding the hoi disbursement and advising that we can always provide a copy of the check, Jeffrey pivots to offer the client CR Origination's direct phone #. Opportunities: - Empathy. (1:22 - 1:32) The client advises that her insurance company already deducted a payment. She is calling to verify that we paid and investigate the double-payment. We want to be sure that we acknowledge this with empathy, to demonstrate that we're listening and that we care. Try doing this in the moment:
According to the World Health Organisation (2017) the social determinants of health are defined as the conditions where people are born, grown, work and live, which also includes the health system. The social determinants of health determined populations health’s outcomes and therefore linked with health inequalities (WHO, 2017)
Health Care workers are constantly faced with legal and ethical issues every day during the course of their work. It is important that the health care workers have a clear understanding of these legal and ethical issues that they will face (1). In the case study analysed key legal and ethical issues arise during the initial decision-making of the incident, when the second ambulance crew arrived, throughout the treatment and during the transfer of patient to the hospital. The ethical issues in this case can be described as what the paramedic believes is the right thing to do for the patient and the legal issues control what the law describes that the paramedic should do in this situation (2, 3). It is therefore important that paramedics also
P2: Assess own knowledge, skills, practice, values, beliefs and career aspirations at the start of the programme.
This is a paper on the Case Study that was presented to the class on 10/10/15 from the Woman’s Resource Center. This paper will include an introduction of my thoughts on the Woman’s Resource Center’s website and the informational pamphlet that was handed out to the class. Also included is a highlighted assessment of the case and intervention sills needed to be an effective practioner.
The social workers in both videos gathered information regarding each of the client’s issues. Another common denominator in both videos is that both of the social workers repeated what the client had said in their own words to allow the client to feel heard and understood. In the first video, social worker Karen asked direct questions relating to Mike’s alcohol addiction while also addressing how the addiction impacts his relationships including his marriage. Karen also addressed inconsistencies with the client doing so appropriately and quickly. It appears that in the first video, Karen focuses on the reality of the issue at hand to assist the client with establishing and accepting
Social care and healthcare are both included in the Health and Social Care (Community Health and Standards) Bill. In England, there are two bodies that handle matters relating to social welfare. The National Care Standards is tasked with registering bodies that provide social care. The performance and progress of the organizations are monitored by the Social Services Inspectorate. The analysis of the social aspects of care involves collecting data that is analyzed so as to identify the differences that cause variation in the health of different people. The data collected may not be simple to understand. As a result, it requires a deeper analysis so as to establish the social factors affecting health (Larkin, 2011).
Overtime, sociology has played an essential role in the aid of healthcare policies and procedures, along with playing a fundamental role in one’s understanding of health inequalities. This paper explores how sociology has played such a role in healthcare, whilst including discussions regarding the influence of social structures and inequalities in the health of an individual, their family and community, with the topic of health variations between social classes being the main focus of the discussion. A structured overview, review and evaluation of a specific health policy in the UK will also be provided within this paper. Sociology in healthcare. Sociology can be defined in a number of ways, due to its almost limitless scope (Denny, Earle,
One of the five key principles of care practice is to ‘Support people in having a voice and being heard,’ (K101, Unit 4, p.183). The key principles are linked to the National Occupational Standards for ‘Health and Social Care’. They are a means of establishing and maintaining good care practice. Relationships based on trust and respect should be developed between care receivers and care givers, thus promoting confidence whilst discussing personal matters without fear of reprisal and discrimination.
Social workers are increasingly recognized as an inevitable part of interdisciplinary teams in addressing the needs of clients who seek for legal remedies and services. The relationship between social work and law has been developing since 1917, when Mary Richmond, an architect of modern social work, acknowledged the role of legal authorities while developing her conceptual model for casework (Forgelson, 1970). Later, Mary Richmond drafted an early social work code of ethics in the early 1920s (Reamer, 1987). However, from the development perspective, all 50 states in the US have passed statutes requiring professionals from certain disciplines, including social work and law, to report any abuse or crime happened in the past or is going to happen in the nearest future if there are good reasons to believe that is true. Dubose and Morris (2005) stated that very few states passed similar mandatory reporting statutes for attorneys. It is not surprising that only a few states accepted these statutes because of the presence of the attorney-client privilege statute, which is true for all states. Due to differences in the ABA Model Rules of Professional Conduct and NASW Code of Ethics, professionals from the respective disciplines may have conflicts while both provide social and legal support to the same client from a domestic violence organization. There are two main reasons that allow the tension to happen, social workers are mandatory reporters of child abuse and neglect but lawyers, on the contrary, have an ethical responsibility to maintain client confidentiality (Taylor, 2006).
To enable individuals to have a choice and control over the services they receive they must be placed at the centre of the decision making process, the current changes within the health and social care sector reinforce the idea that it is the individual in need of these services that knows best what their needs are and how they can be met effectively. Within my workplace we support and encourage service users to partake in their own care planning process to ensure the care they receive is personalised/ tailored to them as an individual, it contains personal likes/ dislikes/ preferences and choices regarding every aspect of their life.
1. Understanding of problems and concerns relative to social work: Describe your understanding of the social work profession and the problems social workers address by using one example to discuss a particular social problem and how a social worker could intervene.
I believe that from a general sense, all people need and crave social interaction and emotional fulfillment. From the beginning of childhood, human beings thrive off personal contact with others. They learn through these interactions, which begin to help shape who they are and who they want to become. Every human being has a different purpose in his or her own life. Some may seek professional success or social status. They may have the desire to attain a position leadership that perhaps seeks to help others. No matter what the case, most people do have one thing in common: the basic desire to be accepted and love.
Through previous work experience and time spent as an undergraduate student, I have developed various strengths, skills, and knowledge concerning social work. I have strengths in my readiness to learn and my eagerness to be in field. I have direct practice skills through participating in SOWK 4425 – Practice III (Wright, 2016), and I have acquired ample knowledge on theories, policies, and social work practice through other social work and supplemental classes at Texas State. Furthermore, I have experienced self-discovery to find that I have a set of values that correlate with the core values found in the National Association Code of Ethics (2008). Going forward, I want to further develop direct practice skills, as well as expand my knowledge and skills concerning more macro social work. I also would like to push my comfort zone in order to
Linda is a 14 year old girl, who is in respite care. In my role as a carer I have observed that she was previously an outgoing and bubbly girl who mixed well but now appears quiet and withdrawn. I have been told by another resident who Linda confided in, that she was being bullied at school and not eating because of being called fat. This concerns me, as I have noticed Linda seems to have lost a considerable amount of weight. For this assignment I will need to identify who I need to communicate with regarding my concerns, recognise Linda’s physical, intellectual, emotional and social needs and then explain how I would use my interpersonal skills in doing this. I will obtain my information from books and the internet.
Social workers play a major role in their day to day functions as the work that they do impacts the lives of many individuals. If they weren’t to take their jobs seriously then it would be very detrimental to the health of the many people that they counsel. It is up to them to work with other people to aid them with any type of concern that they may have. Of course, there will always be some sort of work related issue that could occur and according to Zastrow, there are 3 major problems that can be involved in a work setting.