Bucyrus Arby's Social System

The work place is something we can all relate to because we all have had a job at some point in time and we all understand that we act differently when we are at work compared to when we are with our friends at the bar or with our family at dinner. These are all different types of social systems that we belong to. The social system I will be using the Johnson Framework to analyze our behaviors is my current employment at the Bucyrus Arby’s. Arby’s is a fast food franchise that specializes in selling roast beef sandwiches and is considered higher quality that McDonalds but lower quality than Chipotle. For this paper, I will discuss my role and my coworkers roles in this social system using the Johnson framework.

The social system of the Arby’s

Least resistance is the option to take the easy route or less complicated route to complete the job. A better understanding of least resistance is to put it in a real-life situation. There are many examples of least resistance but I will only focus on a few that stand out above others. One of the paths of least resistance is when I am working backline sandwiches and one of the drive thru or front workers that they need a sandwich that I remember making, instead of arguing and trying to figure out what happened to the sandwich, I just make another and continue making orders. The path of least resistance is the path that I just remade the sandwich because otherwise I’m sure there would’ve been unfortunate consequences of arguing with them and getting hot headed. Another example of a path of least resistance is when we have staff meetings and the General manager suggests something that not everyone agrees with and instead of arguing with him, we all comply and keep our mouths shut to avoid having to give our opinion and having to argue why your opinion is better than others (Interaction). The fact that the McDonaldization of making things simpler for the average worker is another path of least resistance. Making our jobs very simple so we don’t have to think and memorize any numbers. For an example of how McDonaldization is a path

Interaction is the either verbal or body communication individuals have with each others. The whole goal for fast food is to create a pleasant experience for the customers with good food and friendly service. The interaction between the customer and work usually starts and ends with a smile because that is what we are getting paid for, creating a good experience for the customer and treating them well. Another interaction that is very common at Arby’s or really and any Fast food restaurant is the interaction between managers and employees. There are really only two different types of interactions with managers and employees, you have the Leader who helps you blossom into a great worker and then you have the Boss who will criticize you for every mistake you have made and you will try to avoid any type of contact with him/her. The last type I would like to point out is the interaction between my fellow coworkers with me being a hard working yet laid back worker who tries to brighten up the place with jokes and just being goofy. Due to my schedule with school I am only available to work the night shifts so I usually end up working with the High schoolers and college kids so they are in my age group. Because they are in my age group, we all get along very well and always joke around with each other during work hours because we are still in the phase of this job isn’t