Negative Behavior In Leadership Behavior

Leadership Behavior

There are many types of leadership styles and ways in which leaders can influence the people around them and they all have their strengths and opportunities, however it is the behaviors that we encourage in our followers that will ultimately determine their success or failure. By articulating a vision to our team that helps them understand how their role in Social Media, and how these actions contribute to the overall success of the organization. Yuki (2012) stated, “The essences of leadership in organizations is influencing and facilitating individual and collective efforts to accomplish shared objectives. Leaders can improve the performance of a team or organization by influencing the processes that determine performance” (p. 66). We will look at specific real life experience in the creation of a web based Customer/Technical Support Team; analyze the leadership behaviors that were used to implement the goals, the metrics used to measure their progress, and make recommendations as to how those behaviors could have been improved. We will look at some of the effects of the negative behavior and how it affected the team. What could have been done to improve the overall effectiveness of the team and what, if any affect that may have had on the team or organization as a whole.

A Negative Leadership Experience

Starting a new team is an enormous undertaking in and of itself, there are many inherent opportunities to fall or soar. Paul was appointed Coach of a new web based team, within an established call center environment. Our organization leaders decided that we need to have a presence on several Social Media platforms across the internet to provide another level of service to our customers. The original team con...

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Works Cited

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Falcone, P. (2012). 2600 Phrases for Setting Effective Performance Goals: Ready-to-use Phrases That Really Get Results. New York: American Management Association.

Greenberg, J. (2011). Behavior in organizations (10th ed.) Upper Saddle River, NJ.: Prentice Hall Publishers.

Owens, E. (2012) Learning leadership: Management and leadership. Retrieved by http://blog.centresource.com/2012/07/12/learning-leadership-management-and-leadership/

Smith, J. L. (2013). Effective goal setting. Quality, 52(1), 20.

Yukl, G. (2012). Effective leadership behavior: What we know and what questions need more attention. Academy Of Management Perspectives, 26(4), 66-85. doi:10.5465/amp.2012.0088