Assignment 2: Quantitate Objectives

Quantitate Objectives measures the extent to which you take responsibility for your work, sets and meets priorities, and uses time and resource to achieve desired results. Your overall policy premium has been steady over the last year. Your initiative in sales has improved significantly. I would like you to being more intuitive in working with customers to tailoring to the customer needs. By tailoring to every customer unique situation this will help to turn even more prospect into sales. I have noticed you are encouraging customer to add additional coverages on their policy. Please keep this up, this help increase overall premium.
Over the next year, I would like you to:
o Increase policy premium by 10% during the next 12 months. Currently

Premium is $110,000.
o Achieve and maintain an average of 80% renewal retention.
o Improve Customer Service Satisfaction by 90 % by the end of year
o Increase cross selling products by 15 %. Over the next year. (Offer other lines of insurance we sell, homeowners, commercial, boat, motorcycles, renters, flood)
o Self-generate renewals outside of customers in office
o Work Dead files – provide list – set up audit process
o Obtain at least three referrals a week from sources outside the Agency. (Ask every Customer, Social Media, and Friends)
o Reduce your Work Errors by 60%

Development Goals
It is essential for you to reduce your underwriting errors.

You can achieve this by making sure your pay attention to detail and verify all paperwork before the customer leaves the office. Your work errors consisted of not obtaining UM forms. UM forms are very important; to make sure we always have them on file. Endorsements are not being saved, you need to save ever Endorsements, and this helps us to see your production and to show a change has been made on policy. Coverage selections are not being received. The Coverage selection form is to help you make sure you gave the insured the corrected coverages they asked for. It is important that you collect and maintain all proper forms for each transaction. You are encouraged to increase your knowledge in other products that we offer to enhance your ability to cross sell these items which is most important to our future success here at The General. During every customer interaction or call, you are required to mention that we sell other products such as Home, ATV, Motorcycle, Boat, Commercial Vehicle and Business Insurance. You are strongly encouraged to grown your sale expertise to aid in the growth of our sales, making the most of every sales opportunity. When working other locations you are responsible for that entire offices daily routine task. You are required to go to the bank every Tuesday and Thursday, no matter what location you

working.