Disney Case Study: Walt Disney And Hong Kong

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Question 1

i. Disneyland Hong Kong is a project that Hong Kong government undertook in collaboration with Walt Disney in 1997. It took five more years to finally approve Walt Disney company to start its project in 2002 (West, 2016). o External environment: The commencement of Disneyland project had to account for several external factors. This project was undertaken by the Hong Kong Special Administrative Region (HKSAR). The project was approved by the government at Penny’s Bay, in Lantau island, located a little farther from the main city. The theme park was mainly built for the ‘family oriented’ tourists from mainland China, Taiwan and South East Asian countries. 29% of the incoming tourists were from China in 1999. People of China face …show more content…

But the Disney theme park located just outside Paris did not consider several managerial issues as well as consumer preferences. Walt Disney found Chinese population very lucrative and wanted to open a theme park somewhere around China. After two American parks and one Japanese park, they wanted to avail of the Chinese market which was previously unexplored. Disneyland, after initial talks with Hong Kong government, eliminated any other possibility of majority ownership so that they could invest on management and fees of franchise from their first-cut profits. Finally, Walt Disney had a management team of long experience of dealing with almost all the large and developed markets around the world. With the unparalleled resources and capital they already had, they could easily conduct proper market research before diving into the market in Hong …show more content…

To cater to customer needs. To keep in mind the complications that arises in different situations and handling it. Teamwork and proper service, internal strategy and proper communication. Properly handling stakeholders. Hong Kong public were sensitive about the demolition of ecosystems that the project had caused (Ahn & McKerche, 2015). Disneyland had to comply to the environmental issues. Business process and production. Extraction of value due to production
Intellectual property management
(Post production works that include proper maintenances of trademark services) Disneyland through its long history of serving people across the world with their premium services had to keep to their words Hong Kong Disneyland website (2018). The employees must live up to the expectations for which people are paying greater than average price. Product quality assurance and service quality assurance. Trade secret, trade mark, copyrights, design rights, commercial value. Maximization of value through procurement and maintenance of intellectual property

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