Assertiveness Skills Essay

Definition : Listening is the ability to accurately receive and interpret messages in the communication process.

Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. If there is one communication skill you should aim to master then listening is it. The Learning skills is very important in business because managers always develope the habit to listern to the needs of the customers, what they need and what they like.

It also helps management because with a good listerning ability, management can understand what is happening in the organization and try how to slove disputes

Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’.

Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves.

The assertiveness skills is a bad practice when management lacks the ability to remedize disputes of aggressiveness in an Organisation.

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Negotiation Skills :

Definition : Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute.

In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful

It also helps to attract sales increase from the general puclic if the proper negotiation is made between the company and customers.

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Persuasion Skills

Definition : How often have you needed to persuade others to do something? It’s a situation that arises almost every day, whether it’s getting your teenager to tidy their room, or your pre-schooler to get dressed, or a colleague to attend a meeting on your behalf. Some people seem to be able to do it effortlessly, and almost without anyone noticing, whereas others fall back on the power of their position to enforce what they want.

The Persuation skills also helps to an organisation to talk to customers in a convincing and persuassive manner for them to accept a particular product or give it a try if they are hearing or seeing the product for the first time.

A good source of reserach of this type of skill is been drawn out from the source below ; http://www.skillsyouneed.com/ps/persuation.html It has more additional informations about persuation