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Patient experience model
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Original Research Topic: “Patient Experience”
The main Argument
The patient’s experience is an important factor in determining the quality of health care. Literature review has shown studies mentioned many factors and aspects that influence the patient experience and make it either positive or negative experience. Each experience has different evaluation than the others, depending on patient perception of different aspects and factors.
In his TEDx talk, Fred Lee (2011) mentioned several critical points about patient experience:
• Healthcare must “Focus on the experience not the service”.
• “Health care get safer and better care quality by focusing on the patient experience”.
• A recent survey of hospitals’ CEO’s reported that “improving patient experience is
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• Compare them with Saudi Arabian healthcare environments; attempting to find the main differences between those health entities, in-order to improve the local healthcare facilities.
Research Questions
• Q. What are people writing about patient experience when they are talking about it?
• Q. What are the factors / aspects that identify, define and improve patient (and family) experience in healthcare environment?
• Q. What are the main differences between the Saudi and other Global factors that influence/form the patient experience?
• Q. How can the global factors / aspects behind the patient experience improve Saudi healthcare environments?
Keywords:
Patient experience - Patient centered care - Patient engagement - Patient involvement -Healthcare outcomes - Satisfaction - Quality of care – Safety - Physical – Psychological – Operational – Services – Cultural – Social
Outstanding healthcare facilities try to compensate patients for economic and non-economic losses. They ensure the patients have their time and concerns addressed. They make sure that the patient experience makes them feel good.
increases in patient satisfaction, which in a hospital setting is important not only for our
The United States population has been described as a “melting pot” and continues to increase in diversity. A patient’s culture has a significant influence on how their health care should be provided. It is vital for nurses as health care providers to be culturally competent and knowledgeable of the patient’s culture to deliver appropriate, holistic care (Potter & Perry, 2011). This paper will discuss the Arab culture and focus mainly on what to do and not to do as a nurse rendering care to an Arab patient.
Today, many Americans face the struggle of the daily hustle and bustle, and at times can experience this pressure to rush even in their medical appointments. Conversely, the introduction of “patient-centered care” has been pushed immensely, to ensure that patients and families feel they get the medical attention they are seeking and paying for. Unlike years past, patient centered care places the focus on the patient, as opposed to the physician.1 The Institute of Medicine (IOM) separates patient centered care into eight dimensions, including respect, emotional support, coordination of care, involvement of the family, physical comfort, continuity and transition and access to care.2
LaVela, S., & Gallan, A. (2014). Evaluation and measurement of patient experience. Patient Experience Journal, 1(1), 28-36 . Retrieved from
Hospitals are shifting to a more customer-focused culture not only because of healthcare reform provisions, but also because patients themselves are changing and forcing hospitals to respond (Rodak, 2012). Today’s patients are customer focus driven, getting what they need or taking their business elsewhere. As hospitals recognize patients as a customer who have a choice of where to seek care, they also need to treat patients as necessary partners in their care (Rodak, 2012). The partnership that the staff builds with the patient is key to increasing customer satisfaction. One of the triple aims of healthcare reform is improving population health, which requires the engagement of patients in making healthy decisions (Rodak, 2012).
Moreover, I maintained distinguished empathic relations with all members of the MDT. I regularly liaised with colleagues regarding assessment, treatment and program modification. I also ensured an effective communication and specialist advice to patients, carers, colleagues and other health care practitioners. In Dar El-Mona Healthcare Resort, we received patients/clients from all over Africa and Middle East. Therefore, I had to have the excellence of cultural competency and to ingest different cultures. I held the responsibility of achieving the best health outcomes regardless patient's/client's culture, values and
Patient-centered care is the current focus of all health care. Timely and effective management of acute pain has been one of the biggest challenges of modern medicine (Farooq, Khan, & Ahmed, 2016). Quality assurance efforts in pain management consist of methods to establish pain management protocols, to monitor their application, and to assess the benefits they provide to the patients. The quality of pain management that results from these efforts can be evaluated by assessment of various pain management outcomes, patients’ satisfaction being one of them. Health care facilities routinely use patient satisfaction evaluations to identify methods of practice improvement and better care provision (Farooq, Khan, & Ahmed, 2016). Through these programs, the Agency for Healthcare Research and quality is integrating and advancing patient-centered care, by providing patients with surveys as well as information to assist them in making better health care decisions (U. S Department of Health & Human Services, 2017). These surveys assess the patient experience, as well as the quality of care received from the patients’ point of view. The information and data provided by the CAHPS surveys are used to monitor and drive improvements in patient experience and to better inform the consumers about the care that is being provided in their area. Organizations incorporate the results of the survey into programs that reward and encourage providers to provide high-quality care. The Center for Medicare and Medicaid Services (CMS) use the results along with other quality measures to determine payment incentives for high quality care provided. The organizations also use the information obtained with these surveys to identify their strengths and weaknesses to aid in developing strategies for improving patients’ experiences with
The main aim of the elective is to find the differences between Malaysia’s and British health systems particularly in terms of public health, patient education, health staff, health service that could be offered to the multicultural population both in the urban and rural area. Besides, it is pertinent for me to talk to the local patients and health staff to get firsthand feedback and experience about Malaysia’s health system in general.
Out of all the planets in the universe, Earth is only one that has life across many countries with diverse human civilizations, cultures, languages, and terrains. Each country has their own history, customs, economy, and even a unique health care system. A country’s health care system is as important as its culture, government and other related aspects. Health care is an important determinant in promoting the general physical, mental, and overall well being of the population.The following report seeks to organize a description of six different healthcare systems across the globe. While the common theme for this report is healthcare, which includes statistics and healthcare delivery, the following report will demonstrate that healthcare systems vary greatly despite any regional similarities. In this report, we are comparing the health care systems of
“Health and illness are cultural concepts because how we perceive, experience, and manage health and illness are enculturated into us by our cultural group.” (DeRosa & Kochurka, 2006, p18) As a result, for a healthcare organization to be recognized, it must spread awareness of the different types of cultures and ethnicity that it provides its services to. Consumers, especially patients, tend to be very meticulous when it comes to their care. For instance, a potential customer, may research a facility prior to their hospitalization or elective procedure. Based on the Sentara web site, any potential individual would be attracted in engaging with the organization. As a potential employee, the perceptions that one may have about this organization
The shift toward such an integrated approach to providing quality health care has grown during the past century and has redefined the public health arena. Instead of initiating care after the onset of symptoms, the health care profession has transitioned to a patient-focused system with an emphasis on health promotion and disease prevention.
Healthcare being the biggest topic in the United States today every American must consider the good, bad and the ugly of our American health system. In a perfect world, it would be ideal if all our needs are met without any significances of responsibilities, but that is wishful thinking, because as the old saying goes nothing is free, somebody paid for it.
Would like to start to put most of reasons that make medical errors in Saudi Arabia such as: some doctors cheating with their licensed, operating on the wrong body part, infection infestation, baby switchers.
There has been an increasing trend of expectation from healthcare consumers, particularly in patient expectation in the modern world and this is largely due to the improvement of social media and the internet. If a physician understands the patients’ expectations, it can not only enhance the patient satisfaction level but also positively impact on doctor’s reputation in society. Some of the expectation are to be treated by staff who can give a clear explanation, care and compassion. Moreover, another patient expectation is to begin treatment immediately. This assumes that delay in treatment and communication delays are happening in the hospital setting. In the busy emergency department, for example, health staff need to pay attention patient and customers to improve patient care, quality and safety. As a result, the healthcare system is redesigned by the quality improvement