Analysis Of The Triple Aims Of Healthcare Reform

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Recommended: Patient participation in decision making

Hospitals are shifting to a more customer-focused culture not only because of healthcare reform provisions, but also because patients themselves are changing and forcing hospitals to respond (Rodak, 2012). Today’s patients are customer focus driven, getting what they need or taking their business elsewhere. As hospitals recognize patients as a customer who have a choice of where to seek care, they also need to treat patients as necessary partners in their care (Rodak, 2012). The partnership that the staff builds with the patient is key to increasing customer satisfaction. One of the triple aims of healthcare reform is improving population health, which requires the engagement of patients in making healthy decisions (Rodak, 2012).
 Patient

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