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Employee motivation in McDonald's
Employee motivation in McDonald's
The american fast food industry
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Fast Food Industry:
Motivating Workers to Better Futures
Womella Rambharose
MGT 315
Professor Robert Day
December 19, 2014
Fast Food Industry: Motivating Workers to Better Futures
For this paper, I will be going into detail and summarizing the issues, challenges, best practices and principles for organizational behavior applied to motivating employees in the fast food organizations. Also, effective and non-effective approaches towards employees, managers and teams, focusing more on employees to help them see their own potential. I feel that it is important for these individuals to feel they are going somewhere in their jobs because they work in a field where there is always need for more workers like themselves.
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In our book it describes psychologist, Abraham Maslow and how he suggest that humans have five needs they looks to satisfy, they are as follows, Self-Actualization Needs, which is the need to realize your full potential. Esteem Needs, which is to feel good about yourself and be respected. Belongings needs, the need for social and friendly interaction along with affection and love. Safety needs, the need to feel safe and have stability, and the last is physiological needs, which is the need for basic things like food and shelter. I believe if the fast food industry studied and adapted this theory it would help them better understand and motivate their employees.
Following Maslow’s Hierarchy of needs, the fast food industry can help motivate their employees is by paying them a decent pay. Employees who feel they are being taken for granted tend to not want to work as hard as those employees who get paid for their skills. The economy has been picking back up in recent years, but the cost of living has still increased making it hard for those who do not make enough to survive. To be able to effectively motivate employees, employers have to show them that they do want to help them succeed and that their positions are worth
When employees were asked, what factors could be changed at USAA to help maintain employee motivation levels, a couple of them answered with, “higher wages” and “more money”. This response corroborates other studies regarding pay which state surveys will more likely under emphasize the importance of pay relative to other motivational factors. (Rynes, Gerhart & Minette, 2004). “Financial incentives had by far the largest effect on productivity of all interventions. For example, pay was four times more effective than interventions designed to make work more interesting.” (Rynes, 2004). One reason for this phenomenon is social desirable responding. It should be noted, that although pay may be under reported, the results indicate other factors are also important for employee
An extensive survey was given to blue-collar workers in 1946, then again decades later in 1986, by researchers working to discover motivational factors in the workplace (Kovach 58-61). These surveys determined that blue-collar workers across demographics of age and gender, on average, place “full appreciation of work done,” as well as “good wages,” in their upper 5 factors of motivation in the workplace (Kovach 58-61). These motivational factors on which blue-collar workers place high value are not provided to them when social discrimination, such as the current mocking of their values, and economic discrimination, such as the absence of prevailing wages, are present in society. The lack of motivation caused by this lack of key motivational factors negatively impacts the workers’ functionality, detracting from their economic output, as explained by Adam Smith and Richard Nixon when they stated that motivation is a central factor for productivity and economic success, as, if workers do not see incentives or advantages to work, the workers will abandon it (Smith 101-120; Peters and Woolley). Aside from motivational setbacks, the University of Wisconsin-Madison School of Medicine and Public Health recently performed an experiment that discovered that discrimination based on the socioeconomic statuses of the
While motivational and job satisfaction theories can help employers or leaders to gauge what motivates their employees, it is impossible for them to be used to explain all motivating factors. By analyzing these theories, it is possible to understand their basic concepts, and see how they can be an advantage in motivating their employees to the best possible outcome for the
For millions, fast food restaurants are the source of positive associations with birthday parties, play dates and accessible comfort food. For others, they represent a lifeline meal on a busy day, or the secret to quieting a cranky toddler on a long trip because hurrying residents of cities have no time to cook a healthy breakfast, lunch and dinner. Fast food presents even in the lives of people who are trying
As it has been mentioned above, Maslow’s theory was published in 1943. It has its own historical background of manufacturing age, which is quite different from present society. In Maslow’s theory, pay is a fundamental factor in order to satisfy individuals’ physiological and safety needs. Consequently, managers may have the perception that emphasis on salary and bonuses can motivate their employees. Also, managers threaten job security to force employees perform well as safety needs are basic in Maslow’s theory (Chen, 2014). However, it has been proved that these measures are oversimplified. According to Chen (2014), after analyzing 12,000 diary entries, Harvard Business School professor Teresa Amabile and psychologist Steven Kramer pointed out that the most significant motivator for employees at work is “the power of small wins”, which means that employees are highly motivated when they perceive as though they are making headway daily toward an important goal. It can be seen that Amabile and Kramer’s finding contradicted Maslow’s theory. In addition, with the revolutions and innovations of high-technology, the organizations have gradually developed from manufacturing age into information age today. Stum (2001) claims that a sustaining change circle in the organizational life’ nature and the expectations of the labour force result in the
• How to show appreciation to employees. • How to keep employees interested in their jobs. Primary research consisted of a survey of employees at Dairy Queen. Secondary research sources are also included. Recommendations are offered to further the understanding
Research has shown that motivation in an employee is an important factor which determines his performance. Motivation is the “driving force within individuals” (Mullins, 2007, p. 285). It is the concerned with finding out the reasons which shape and direct the behaviour of the individuals. The people act to achieve something so that they can satisfy some needs (Gitman and Daniel, 2008). It is important for the manager to understand this motivation of individual employees in order to inspire them and devise an appropriate set of incentives and rewards which would satisfy the needs that they have individually (Kerr, 2003). Once these needs are expected to be met in return for some specific behaviour or action, they would work more diligently to have that behaviour in them and to achieve that objective (Meyer and Hersovitch, 2001). Since it would lead to early and fuller achievement of the company objectives as the individual would work more diligently, it would lead to better organizational performance (Wiley, 1997).
If motivation is driven by the existence of unsatisfied needs, then it is worthwhile for a manager to understand which needs are the more important for individual employees. In this regard, Abraham Maslow developed a model in which basic, when a need is mostly satisfied it no longer motivates and the next higher need takes its place.
Employee motivation has always been a central problem in the workplace, and, as an individual in a supervisory position, it becomes one’s duty to understand and institute systems that ensure the proper motivation of your subordinates. Proper motivation of employees can ensure high productivity and successful workflow, while low worker motivation can result in absenteeism, decreased productivity rates, and turnover. A large body of research has been produced regarding motivation, and much of this research is applicable to the workplace. Due to the nature of man, motivation varies from individual to individual, and, because of this, there is no one system that is the best for ensuring worker motivation in every organizational situation, and, as a product, many theories have been created to outline what drives people to satisfactorily complete their work tasks. Throughout the course of this document, the three main types of these motivational theories will be outlined and examples of each, as well as how these theories can be used to further strengthen and sustain worker motivation....
During his life and in modern days, Maslow’s Hierarchy has been used to enhance leadership in business settings. Many motivational enterprises have taken the Hierarchy of Needs and adapted them to teach leaders how to help their employees achieve a high level of motivation. A company named Ovation Incentives trains that “an employee needs their basic needs such as their salary and work conditions to be fulfilled first before reaching high level needs such as feeling part of something bigger within an organization” (Stead,
In daily life, we need motivation to improve our performance in our job or in studies. Motivation is an internal force, dependent on the needs that drive a person to achieve. In the other words, motivation is a consequence of expectations of the future while satisfaction is a consequence of past events (Carr, 2005). We need to give reward to our self when we did correctly or we has achieve our target. Reward is something that we are given because we have behaved well, worked hard, or provided a service to the community. Theories of motivation can be used to explain the behavior and attitude of employees (Rowley, 1996; Weaver, 1998). The theories include content theories, based on assumptions that people have individual needs, which motivate their action. Meanwhile according to Robbins (2001), motivation is a needs-satisfying process, which means that when a person's needs are satisfied by certain factors, the person will exert superior effort toward attaining organizational goals. Schulze and Steyn (2003) affirmed that in order to understand people’s behavior at work, managers or supervisors must be aware of the concept of needs or motives which will help “move” their employees to act.Theories such as Maslow (1954), McClelland (1961), Herzberg (1966) and Alderfer (1969) are renowned for their works in this field. The intrinsic reward or also be known as motivators factors is the part of Herzberg motivation theory. Motivators are involve factors built into the job or the studies itself such as achievement, recognition, responsibility and advancement. Hygiene factors are extrinsic to the job such as interpersonal relationship, salary, supervision and company policy (Herzberg, 1966. There have two factors that are called hygiene fac...
Motivation is an important function in organizations to motivate their employees for their ability to perform well, improving their skills, increasing productivity, job satisfaction and employee extension. Employees also are not a machines that we could just program their task in their brain and they will do it automatically, they require motivation to actually do their job properly. And so, after discussing the process models of the Maslow’s “Hierarchy of needs”, Douglas McGregor theory X and Y, and also the Herzberg’s “two factor motivation hygiene theory.” understanding the ways of motivating people, the human nature, and the substance of nature. I believe that the true motivation can only come from within and also managers can actually motivate all of their employees.
Abraham Maslow was an American psychologist who believed that people have motivation needs of different desires. Individuals have intentions of setting or achieving their own needs. Once one of those needs is met, then they proceed to the next goal. This model of motivation is applicable because Maslow’s covers the hierarchy of human needs. The Hierarchy of Needs by Maslow captures the different levels of human motivation and this will be used to improve the employees’ job performances. Maslow identifies five stages of motivation. These consist of physiological, safety, social, esteem, and self-actualization. It is known to be used when the needs of the motivation of people are
Furthermore, there are three theories which explain the different factors in how employees are motivated based on their needs. The first theory, Maslow’s Hierarchy of Needs, was proved by Abraham Maslow in the years of 1943 and 1954 (McLeod, 2013). Maslow believed that society developed their motivations depending on their needs. Maslow’s Hierarchy of Needs is a theory in which five motivational needs( self-actualization,esteem, belongingness and love, safety, and psychological) are demonstrated in a hierarchy pyramid. The five motivational needs are divided into three categories(basic, psychological, and
Motivation, as defined in class, is the energy and commitment a person is prepared to dedicate to a task. In most of organisations, motivation is one of the most troublesome problems. Motivation is about the intensity, direction and persistence of reaching a goal. During the class, we have learned a substantial theories of motivation and many theories of motivations are used in real business. Each theory seems to have different basic values. But, they all have been analysed for one reason, recognising what motivates and increases the performance of employees. Ident...