Analysis Of Quicken Loans

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Quicken Loans Organizational structures throughout the world continue to evolve into various designs embraced by highly competitive corporations. Work environments surfacing encompass diverse work practices allowing employees to communicate from remote locations via teleconference as an example (Aghina et al. 2014). Regardless of the type of work environment, values possessed by individuals and/or corporations consistently affect job choices, work decisions and job satisfaction (Carpenter 2012). Quicken Loans corporation provides goals and values for employees, consumers, and business strategies, affecting in essence the job satisfaction and motivation of the Quicken Loan workforce. This paper examines the Quicken Loans Corporation in reference …show more content…

According to Schmitt, Quicken Loans drives success by developing excellence in its work place with organizational behavior practices such as strong individual rewards and/or development, teamwork, individual and collective creative decision-making, and visionary leadership. Key values and goals are presented by Quicken Loans as ISMs promoting principles for employees and leadership to live by in the workplace. Collectively, the ISMs represent key goals and values as teamwork, respect/value, and integrity. The Founder, Dan Gilbert, and the Chief Executive Officer, Bill Emerson, of Quicken Loans actively participate in new employee orientation by spending a full day explaining and promoting the company’s values and goals, i.e. ISMs (Quicken 2016). The company promotes teamwork in the view of a united group, working together to develop innovations and accomplish tasks quickly and completely, while compiling ideas in order to obtain the best solution regardless of position in the company. According to Quicken Loans respect/value of fellow coworkers, consumers, time, and money exist by employing a “we” attitude not an “us” and “them” approach. In essence, the corporation believes by exhibiting excellence and passion, in addition to becoming an expert in the specified job role, employees will create the wealth or income …show more content…

Quicken Loans consistently receives the J.D. Power award, a coveted consumer satisfaction award, in addition achieving the recognition of local and national Best Places to work, resulting in the majority of employees exhibiting high job satisfaction and motivational behavior (Gallagher et Reindl 2013). Specific employee reviews of Quicken Loans discovers current and former employees with varying levels of motivational needs and satisfaction. Studying employees’ comments posted on various review sites, the common consistency existed as high levels of autonomy, an amazing fun culture offsetting stress, excellent benefits, and relaxed, colorful work environment, offsetting the complaint of long work hours without compensation (Glassdoor 2016). The high energy demands at Quicken Loans of “every client, every time, no exceptions, no excuses” proves to be rewarding for some employees yet unacceptable for others Gallagher et Reindl 2013). According to USA Today, a lawsuit filed by former Quicken Loans’ employees suing for unpaid overtime hours exhibits the dissatisfaction of workers. Consistently, long hours and overtime hours existed as the number one criticism of previous personnel. However, when employing the Job Characteristics Model developed by Schmidt, employee satisfaction

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