Advantages And Benefits Of Customer Service In Malaysia

1.0 Introduction

Nowadays restaurant is important in our daily live. This is because cooking activities at home has become less. To prepare the large number of food is taking too long then the option of spending time in the kitchen becomes less and less attractive. People prefer to spend their time and money over the restaurant. People can always find a place that prepares and sells the food we want at a reasonable price. Malaysia is a newly industrialized country experiencing economic improvement and has expanded rapidly in the 20th century. Sabah is one of the country's largest tourism in Malaysia. Hospitality industry was booming in Malaysia industries. As we know hospitality industry like hotel and restaurant is important in Sabah. This

Good customer service to give a good impression to meet customer expectations, the customer is satisfied. Poor customer service can lead to complaints. This can also lead to lost sales, as customers may take their business to a competitor. Good customer service, including developing relationships with customers, it can lead to long-term relationships. It creates advantages for both customers and businesses are same. Customers will benefit as this business is already providing services that meet their needs. Benefits in this business to give our customers satisfied and can become a regular customer. They will be loyal to the business. However, good customer service is not easily achieved. This is because it takes time to fix. In addition, it also requires investment to deliver a consistent standard. My restaurant also offers the light and music entertainment. In additional, we are invite local bands to perform and give opportunities to customers for choosing their favorite song. My restaurant also provides a Wi-Fi to customer for login to social media like Facebook. Within this concept, customers can be adapted to the services offered. My restaurant also offers western food. The target market usually for the customer that can afford with the price offers by the restaurant. For example, students,

Price is the amount of money paid by customers to purchase the product. Margin account should be taken into account in the decision as a response to the possibility of a competitor according to quickmba, 2004. The price which is creates sales revenue. For example is the cost. The price of goods is an important factor in the value of sales made. In theory, prices should be determined according to customer demand with the goods sold are affordable. Customers will researching the prices of goods sold because it shows how they appreciate what they are looking for and what they want to pay. The price is not issue to my restaurant. This is because my restaurant offers the price that customer can afford. We are offers a premium and medium price to the customer compare to other restaurant. Besides that, we also offering a high quality in service compare to other. For example, other restaurant they offer the best quality food at the highest prices compare to us we are offer a high quality food and service at the premium and medium