Call Centers -- RP's Emerging Sunshine Industry The call center service has been dubbed the country's latest sunshine industry, expected to generate around 24,000 jobs in the next two years. When a door closes, a window opens. Even as the Philippines feels the fallout from the global IT crunch, it has benefited from the prevailing cost-cutting trend in an unexpected way -- an unprecedented boom in the call center business. Indeed, the call center service has been dubbed the country's latest sunshine
Occupational Stress in a Call Center Setting There are a number of individuals who experience stress relating to their profession. Occupational stress is defined as “Job related stress, which often comes from occupational duties for which people perceive themselves as having a great deal of responsibility.” (Seaward, 2012) With different occupational comes many different forms of occupational stress. Personally, I though it would be interesting to research occupational stress
The Novel, One night @ the Call Center, is written by Chetan Bhagat (A modern Indian writer). Chetan Bhagat is seen as the voice of a young generation in India than an author. The book has won the national best-selling award in India and has also resulted in a huge blockbuster movie. The book is set in the suburbs of Delhi, India, where six people working together at a call center have a life changing night. The six character deal with the daily pressures of a call center life while experiencing serious
I. What does rapid information technology adoption bring? The importance of technology in tourism has amplified over the years. With the acceleration of Internet usage, the tourism industry must align its marketing strategies to reflect recent realities such as availability, interactivity, and search capabilities (Nath & Menon, n.d.). Stakeholders must be swift in adjusting to the progression of technologies, the surfacing of pioneering advertising schemes, the changes in consumer preferences, and
emerging markets such as the Philippines are now becoming hubs for business process outsourcing and manufacturing. This paper aims to explore the possibility of entering Philippines business process outsourcing sector. International marketing principles will be used to analyze the sectors and determine the profitability of a business process outsourcing organization. Introduction Owing to its continued economic growth, the Philippines is considered
History of Philippine Cinema Introduction The youngest of the Philippine arts, film has evolved to become the most popular of all the art forms. Introduced only in 1897, films have ranged from silent movies to talkies; black and white to color. Outpacing its predecessors by gaining public acceptance, from one end of the country to the other, its viewers come from all walks of life. Nationwide, there are more than 1000 movie theaters. Early in the 1980s, it was estimated in Metro Manila alone
even giftedness and forensic resources. Some of these tests are already developed for free of use while others particularly the standardized tests can be purchased with a precise amount depending on the nature of the test. In the Philippines, test publishers or resource centers which offer testing commercially for a fee and markets
CHAPTER 6 INDUSTRY ANALYSIS Industry Description and key Result Areas Dunkin cups is a food service business that serves snacks and drinks in a food cart that is consumed in take-away or consumed within the premises. It falls under Section I - accommodations and food service activities, division 56 – food and beverages service activities, group 561, class 5610 – restaurants and mobile food service activities of the 2009 Philippine Standard Industrial Classification (PSIC). The section includes complete
social networks and other medium of mass media, the gays started to be judged and studied in our society. The researchers have decided to take a critical look into the portrayal of gay characters in the independent film “Brod”. This study, thus, centers on how the gay characters and their characteristics are portrayed in the film ‘Brod’ (i.e. initiating conversation, its internal and external factors and even nonverbal such as eye contact, use of personal space and touching). The researchers want
CI-Philippines at the Sustainable Seafood Week: Responsible seafood sourcing to support communities and restore fisheries If you think about it, sustainable seafood is a choice, a means to an end, and the end product itself. By now we all know that the bounties of the seas are not infinite. Since the middle of twentieth century, fisheries stocks have rapidly declined due to overfishing and irresponsible fishing practices, which are driven by an ever increasing demand for food, as well as poverty
1933 – August 1, 2009) was a Philippine government official who served as the 11th President of the Philippines, the first lady to embrace that administrative center, and the first female president in Asia, however not the first female Asian head of state. Aquino was the most conspicuous figure of the 1986 People Power Revolution, which collapsed the 20-year authoritarian principle of President Ferdinand Marcos and restored majority rules system to the Philippines. She was named Time magazine's
Toxic toys: You'd better watch out CONSUMERLINE By Ching M. Alano | Updated November 15, 2011 - 12:00am Thony Dizon, the coordinator of the EcoWaste Coalition’s Project Protect, once said, “Not all toy products that make it to the store shelves are child-friendly.” “If we are not careful with our purchasing choices, it is likely we will be giving away toys that are not safe for children to play with,” he added. Dizon seriously notes, “By being super diligent in demanding information about chemicals
V. COMPANY ANALYSIS Review the company’s performance in terms of key performance indicators: Revenue/sales in the past three years For the annual report of EastWest bank for the year2011, they have theme their success as “fast Forward” for the reason that their banking services is and will always be on the go. Their continuous success makes them one of the fastest-growing banks in the country, but to be the preferred bank of its middle-market customers. In the past five years, EastWest has embarked
The 7,109 islands that make up the Philippines have a diverse range of both aquatic and land-dwelling life-forms. The coral reefs there and throughout the world are facing new challenges. Pollution, climate change and destructive fishing methods all threaten the health of fragile coral reefs
Controversy, Not Conversation Let’s Stop Trying to Teach Students Critical Thinking was published August of 2014 by Dennis Hayes, a professor of Education at the University of Derby. Citing philosophers such as John Passmore and John Anderson, as well as the Victorian cultural critic, Matthew Arnold, the article discusses the impossibility of teaching students critical thinking without a critical spirit. Furthermore, the article cites common misconceptions that all do disservice to critical thinking
higher quality workers with lower wages, thus, taking jobs away from Americans. “Researchers forecast that more than 3 million white-collar U.S. jobs will be lost to other countries, including India, China, Russia and the Philippines, by 2015” (Bates 2003). “In addition to call center jobs, accountant, loan processing and financial analysis positions are among those going abroad in increasing numbers” (Bates 2003). Businesses do not think about the consequences of such actions that include diminishing
Global outsourcing first became popular in the apparel and textile manufacturing industries during the late 1960’s and 1970’s. Then it continued with automotive, computers, electronics, and other forms of assembly work during the 1980’s. Most recently, during the 1990’s, now and also in the future the outsourcing is focused on ‘knowledge’ work such as work in software design, technical support, telemarketing, call centers, and back office work. By the end of 2009 Information Technology outsourcing (ITO)
How has the pre-existing gender division of labor and gendered state policies affected Saudi Arabia’s women workers in their demand for equal opportunities and fair treatment? What are some of the factors involved in disempowering migrant workers in host countries and what happens when these workers start asking for their rights? Given the global economic restructuring and the shifting international division of labor, regions like the Middle East have become salient destination sites for many sub-Saharan
Innovation, and Operations Strategic Model for Both Domestic and Global Sustainability. Proceedings of the Northeast Business & Economics Association, 485-491. Blanchard, D. (2014). Supply chain & logistics: Smarter transportation is part of the plan. Industry Week/IW, 263(2), 27-28. Ikea Group. (2013). IKEA Group SWOT Analysis, 1-9. Ryan, J. T. (2011). Hershey expands cellphone program. Central Penn Business Journal, 27(42), 2.
The word "Bontoc" is derived from the two morphemes "bun" and "tuk" which means "heap" and "top" respectively (Andres 2004). "Igorot" is the umbrella term for the indigenous mountain people of the Philippines. The Bontoc Igorots refers to the people of the present Mountain province living in the subdivision known as the Bontoc region. The Bontoc Igorots are a unique Filipino ethnic group with a distinct culture. This unique culture is reflected in the people and their living conditions, economy