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Importance of communication in crisis
Implications of crisis communication
Implications of crisis communication
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Rhetoric of Image Repair after Terrorist Attacks For most people, terrorism is associated with momentary acts of bloody violence meant to instill fear and discontent within a targeted group. The violence, destruction, and despair connected to terrorism is part of a larger goal of communicating a message to get a desired response. The meanings behind such messages are sometimes unknown to the victims, or the government agencies often named in the missives sent by these groups. Citizens depend upon their governments and law enforcement agencies to protect them from terrorist attacks and to communicate about possible future risks, but sometimes crisis communication fails to convey a sense of a safety to the populace. There are inherent challenges within crisis communication during and after such events because these situations are tense, uncertain and threats may still be looming. Governments shape the image repair discourse of crisis communication during and after terrorist attacks by primarily using the internet and television to shift blame from themselves, boost public confidence by informing them of corrective actions taken, and to advise the public of possible concerns regarding future dangers. Technological advancements have greatly improved how quickly information is disseminated where traditional print methods such as letters, magazines, and newspapers have failed. Instant communication applications used on social media platforms enable governments to relay information to the public but they also doubly serve as tools for image restoration. Press conferences and media exposure in a 24-hours news cycles allows officials to explain and interpret what has happened as clearly and openly as possible. Moreover, governments can ... ... middle of paper ... ...approach, framing involves political actors selecting a particular viewpoint, struggling over the right to define and shape issues, and skewing the flow of information and opinions to their advantage. Framing becomes a discursive means to achieve political strength in influencing public deliberation. In short, framing is seen as a strategic action in a discursive form, because it involves strategic decisions on matters such as which frame to sponsor, how to sponsor it, and how to expand its appeal. As a result, public deliberation is a frame contest, in which frames rise and fall, prevail or disappear (Canel, 2012, 215). The public images of governments are protected after post-crisis events when news media positively portrays their actions, comments, and agenda. However, the case of the March 11, 2004, bombings in Madrid, Spain demonstrate how contrasting frames
In today’s society the word “terrorism” has gone global. We see this term on television, in magazines and even from other people speaking of it. In their essay “Controlling Irrational Fears After 9/11”, published in 2002, Clark R. Chapman and Alan W. Harris argue that the reaction of the American officials, people and the media after the attacks of 9/11 was completely irrational due to the simple fact of fear. Chapman and Harris jump right into dismembering the irrational argument, often experienced with relationships and our personal analysis. They express how this argument came about from the terrorist being able to succeed in “achieving one major goal, which was spreading fear” among the American people (Chapman & Harris, para.1). The supporters of the irrational reaction argument state that because “Americans unwittingly cooperated with the terrorist in achieving the major goal”, the result was a widespread of disrupted lives of the Americans and if this reaction had been more rational then there would have been “less disruption in the lives of our citizens” (Chapman & Harris, para. 1).
The author talks about selecting alternatives and I think that is how she would incorporate my issue in her study. The term issuing framing makes me think of gun control. A frame is a boundary that cuts off parts of something from our view while focusing attention on other parts (Stone, 252). The way we think about problems is sensitive to the language to describe them. Stone believes that rational decisions should be based on the objective of consequences of actions. In terms of gun control people have their different feelings on gun control and its restrictions. I think that Stone would say that with my issue people have freedom and under the second amendment guns control is
On September 11, 2001, many people’s lives were changed. Not only Americans, but Muslims and Islamist alike, were affected. (A Nation Challenged 80). Family members and friends were lost, lives were taken away, and New York City was torn to pieces. Two planes hit the Twin Towers, otherwise known as the World Trade Center. One plane was flown into the Pentagon located in Virginia. One last plane was flown into a field near Shanksville, Pennsylvania after being taken over by the passengers. The nineteen men who hijacked these planes were from the Islamist militant group known as al-Qaeda. (The 9/11 Commission Report). An editorial in the New York Times said, “It was one of those moments in which history splits, and we define the world as ‘before’ and ‘after’.”
How an individual frames oneself determines how the audience will view one. During the 2016 presidential debates, speeches, and other media airings of conservative presidential candidates, people who run for president get the chance to frame themselves in the way they want and the audience then unconsciously places its own narratives on them. Donald Trump is one of the Republican presidential candidates running in the election of 2016 and he is one to use framing as a strategy to gain recognition among the other presidential candidates. How does Trump frame himself in order to gain so much popularity? George Lakoff, the author of the book titled The Political Mind, is a cognitive scientist who talks about how issues are framed, and how that
The September 11, 2001 attacks on the United States were felt worldwide. All countries feared seeing the tall Twin Towers and strong Pentagon being attacked by Islamist extremist members of Al-Qaeda. Although multiple countries prepared themselves to prevent an attack of such magnitude, Spain was not spared. In the morning of March 11, 2004 during rush hour, a series of 10 explosions in four locations occurred almost simultaneously in the mass transit rail system. This attack was performed by the Europe Al-Qaeda entity due to Spain’s involvement in the Iraq war, per a video release of an Al-Qaeda spokesman. This attack was the worst terrorist attack in Spain’s history, referred as Spain’s nine-eleven. This paper researches the gruesome attacks, the tactics employed by the terrorist, and the reaction by the Spanish and world governments.
First, the role of the media is to represent the public and intervene between the public and the government. The media is a mirror, which re...
More than enough people are still terrified that the world is in danger when it comes to dealing with terrorists and their threats. Today people make it seem like we’re in harm’s way and that authorities aren’t doing anything to protect us. When it comes to 9/11 the people that were younger back then are now in college and are old enough to remember the tragedy that happened. It’s been over a decade since thousands of innocent lives were lost. This day was and still is a tragedy for family, friends and loved ones of the victims. Many authorities rushed down to help the victims and try to get them out of the buildings before they collapsed more than what they have. In the article “We’re safer post-9/11” Eric Holder argues that “today we’re working together like never before to share information, tactics, and training to fight terrorists to stop them from putting their plans to practice.” ( PA, pg. 707)
The attack on the World Trade Center in 1993, and the second attack in 2001 are the cases of terrorism that I have chosen to focus on because I believe that they are extremely significant. Both attacks happened during my lifetime, which makes them more personal, and also happened in the city where I was born. Both of these attacks are examples of terrorism because both attacks were violent and intimidating crimes that also had political motives. At first glance, both events seem very similar since they shared a target. In addition, in both cases the terrorists had planned to hit other targets as well, that ended up not being affected or taken down as planned. Also, as stated by Cline, “Both were conducted and planned by men of Middle Eastern descent intent on revenge against the U.S. and Israel's military action in the region” (Cline, 2013). Despite the fact that both cases share many similarities, they also have many differences. The first bombing of the World Trade Center in 1993 was less devastating that the attacks on September 11th, 2001. In the first attack, fewer people died and the plan was not as successful as the second attack. In addition, the first attacked used a car with a bomb, whereas the second attack used hijacked planes. Although people remember 9/11 for the attack on the twin towers, other important buildings were hit as well, whereas in 1993 the only target that was hit successfully was the North Tower of the World Trade Center. As stated by Scanlon, “the ability of terrorists to create an event which catches the media’s complete attention indicates another significant role the media play in disasters” (Scanlon, 2009). Therefore, the media plays a crucial role in terrorism because without the media, terro...
This essay focuses on how spin doctoring became a phenomenon among public relations, journalists, politician and even a massive campaign. This essay considers the tool used by the spin doctoring team to engage and steer public opinion. Spin team must have a strategy in using each tool and we will discuss how this strategy affected how well the result will be. Overall, this essay has been written to show two spin teams use different spin tools in order to change public’s perspectives. The brief explanation shows how well the strategy they use to the success of the campaign and how it can be unsuccessful.
In conclusion, these two articles framed the Tennessee Coal Ash Spill in two distinct ways, one pro-environmentalism and other is drive for profit for corporation. Framing is a way for the news to speak in more than one voice (Schudson, 2003, pg 37). These articles show how you can see one event in contrasting perspective. These articles are voiced by different people Pictures also help in framing in news media. “Images representing a particular meaning” (Hansen, 2010, pg 3). The pictures helped understand what the article was trying to address. The picture itself can tell you where the articles stands. Framing is what the news media wants to shows us and this can be shown in any way the media wants to.
So much of what we know about the inter-workings of modern society has only been uncovered to us through the process of research. Psychologists, sociologists, scientists, and other professional observers of the world make a living by exploring the manners through which humans interact with one another, determining for what reasons we interact in the manners which we do, and- most importantly- how we as a global society can learn from our actions. This practice of research through observation, that which exists today, was no different during the months and years that followed the event frequently referred to simply as “9-11.” September 11th, 2001 opened the eyes of America and the rest of the world to the fact that terrorism, especially the
Effective communication in its various forms is the substratum of crisis management. Internal and external communication is essential during times of crisis if a successful outcome is to prevail. In a crisis, people’s lives are often at risk, these are lives that can be lost or protected; however, their fate lies in the hands of information. A breakdown in communication during times of crisis will interfere in dispensing pertinent and time sensitive information to the target audience, thus placing them at a gross disadvantage in protecting their health. During a crisis, it can be extremely costly to falter in delivering accurate, detailed, and informative information.
Introduction Social media has emerged as an effective tool for all levels of government in communicating emergency and disaster information to the public. Media itself over the last decade or more has evolved in how we communicate to one another and how we receive pertinent information on emergencies, major events and disasters. It has proven useful during each phase of emergency management, offering a two-way form of communication in preparing for, responding to, or recovering from an emergency event (FEMA, 2013). Until social media services such as Twitter, Facebook and YouTube, people would receive updates about emergency situations, disasters or events on the news. Now, everything is shared through images and posts on social media sites.
...r attention on selected issues on which the public will form opinions on (McCombs). Framing is an important factor by allowing the media to select certain aspects about the problem and then make them appear more important in the text, which results in enhancing the meaning or interpretation of the situation (Scheufele). Last, but not least, priming also played an important role in shaping public opinion. Priming works as the media repeatedly exposed certain issues in the public viewers. The more exposure an issue gets, the more likely an individual will recall or retain the information in their minds. With these three factors played out systemically the media, our opinions are constantly being influence and shape by them. As quoted by Walter Lippman, “what we know about the world is largely based on what the media decide to tell us” (McCombs).
Terrorism is a vicious act that influences any criminal beyond the next victim. The plan of terrorists is to cause severe acts of violence that draws the attention of the local citizens, the government, and the world to their demise. The terrorists plan their attack to obtain the greatest power, choosing targets that represent what they hate. The effect of the terrorist act lies not in the act , but in the public’s or government’s response to the act. But the real target is the 1 million people watching the televised event. The irony of this fear can be from the threat of physical harm or mental harm, Cyber terrorism harming the technological of society and psychological terrorism made to enhance people 's behaviour. Terrorism is made to produce