Work-Related Violence In Health And Social Care

934 Words2 Pages

How this example should be used
This policy is just an example and is not an exhaustive list of what you should include. Your policy should be specific to your business and you should consult your staff in its development.
Purpose of this policy
The purpose of this policy is to set out our company’s policy and procedures to prevent, manage and respond to work-related violence. Management supports this policy and we will not tolerate any instances of work-related violence, including verbal abuse, to our staff. No member of staff will be blamed for an instance of work-related violence caused by a customer or member of the public. All employees have the right to be treated with consideration, dignity and respect.
This policy applies to all staff …show more content…

This is based on the Health and
Safety Executive’s definition.
Responsibilities of staff and managers
These relate to all members of staff, including door supervisors and other personnel who work on these premises, or have responsibilities relating to them.
Managers
All managers have a responsibility to implement this policy and to make sure their staff are aware of it and understand it. Managers should also:
■ Treat any reports of work-related violence, threats or abuse seriously and respond to them promptly.
■ Record details of the incident where appropriate and give all employees involved in the incident full support during the whole process. You should also respond and consider seriously any suggestions made by staff about how to improve violence prevention and management, and give feedback to staff about their suggestions, including whether it will be taken forward and if not, why not.
■ Set a positive example by reporting all incidents of violence and abuse and not tolerating abusive behaviour from customers and members of the public. Make
2 of 5 pages
Health and Safety
Executive
Example policy on work-related violence sure you also offer good customer service and follow specific policies, eg on …show more content…

Staff have a responsibility to act in a way that does not incite or increase the likelihood of violence. Any staff member found to be encouraging or inciting violence may be subject to disciplinary action.
Staff and managers should also work with trade unions, where relevant, in preventing, addressing, reporting and responding to incidents or work-related violence. Risk assessments
The risk assessments for work-related violence are kept in the manager’s office in the health and safety folder.
The risk assessments were conducted by the senior manager and are reviewed every year, unless an increase in the number of incidents suggests the assessment should be reviewed more frequently.
3 of 5 pages
Health and Safety
Executive
Example policy on work-related violence
The risks were assessed by talking to staff, reviewing the incident book and considering the work environment and job design. If staff believe a risk factor has not been covered by the assessment or have ideas on further prevention measures, they should discuss these with their manager. The contents of the risk assessment will be communicated to all staff and appropriate training will be

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