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Importance of good customer service
Importance of good customer service
Importance of good customer service
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Whole Foods has a strong commitment towards their stakeholders in making sure that they are satisfied. The company makes sure that they demonstrate good values to their customers and employees. Whole Foods also recognizes that customers and employees aren't the only stakeholders that matter. Without other stakeholders such as the customers, community, employees, government, suppliers, creditors, trade unions, business owners, and investors; there would be an issue within Whole Foods or any company that doesn't try to make sure that everyone is satisfied with the business. “Whole foods fourth value includes creating wealth through profits and growth, which is essential for any organization to survive (542)”. Having the mindset to satisfy the needs of all the stakeholders creates a positively driven company such as Whole Foods to generate profit. …show more content…
“ Whole Foods believes meeting the needs of customers and employees translates into more wealth for the investors (542)”. The customers and employees are valuable to the company because they are the key components that help the company generate profit. Employees are the face of the business which can have a positive or negative effect on the operation of the business. If the employees portray an unpleasant aura the effect could be losing customers which is another important component a business needs. A business mainly profits off of its customers because customers exchange their money for whatever goods or services that are being offered. If Whole Foods is to get a lot of pleased customers, the business gets more customers and more money. By the business generating so much revenue it does not only allow the company to continue to thrive but it keeps a strong relationship between the business and investors. When the company makes money the investor's profit as
The grocery market is highly competitive. Brookshire’s has found that superior customer service is the key to success. Consumers who are familiar with the Brookshire’s personnel know that they will be greeted with a friendly smile and helpful attitude. Employee meetings and up-beat newsletters from the corporate office are excellent ways of reminding the employees of the significance of making customer satisfaction the most important part of their jobs.
The food market business is usually a difficult one, but online retailer Amazon's proceeding to purchase high-end chain Whole Foods changed the landscape. The new corporation is currently reducing prices, as well as Amazon is managing to reduce costs by taking its online expertise
Customers will have certain needs which want met because they are interested in the business because its where they shop, they may demand lower prices or better value for money , new and improved products could be something they want because they are loyal to the supermarket so they want to see it improve and get better over time. Employees are also a part of the stake hold system, they will request higher salaries, better working conditions and job security and even in some cases they will want a job
Whole Foods Market allows each market to supply products that are standardized, and also supply products based on local buyer needs, as well as the culture of the area; therefore their business strategy is transnational (Thompson, 2016, p. 192). Whole Foods Market varies their products based on location, focusing on local products and any unique products to promote a neighborhood market feel for their customers. The company strategically chooses its locations, placing them in educated areas, and then focuses on products to sustain a competitive advantage.
Whole Foods was founded by John Mackey in 1980 and since then, it has evolved into the world’s largest retail chain of natural and organic food supermarkets. It was an instant success because of an ability to carry far more organic and natural items than any rival, and its rapid growth is primarily due to being dedicated quality standards and core values. It was reflected in the company’s mission to “promote the vitality and well-being of all individuals by supplying the highest quality, most wholesome foods available.” Alongside with its mission, Mackey created five core values for the company. First, “sell the highest quality natural and organic products available.” Second, “satisfy and delight customers” as customers were declared the company’s
They seem to be a company that enjoys their employee’s success. It is a great reflection on the company that so many people seem to enjoy their position at Whole Foods and feel like that are making a positive impact on both Whole Foods and the customers. Any company that focuses on self-motivation is going to be a winning company. This helps them build dedication and loyalty to their brand by giving those who work the hardest the most opportunities. They have been ranked as one of the top 100 places to work in America by Fortune since the list was created in 1998(WholeFoodsMarket.com).
In essence, Whole Foods’ mission is to highlight, “Whole Foods, Whole People, Whole Planet…” while it simultaneously meets, “…customer satisfaction, team member happiness, and excellence, return on capital investment, improvement in the state of the environment and local and larger community support” (Whole Foods, 2017). Whole Foods distinguishes itself from its competitors by championing a sustainability pledge, which guarantees that future generations will be afforded the chance to exist in a world that, “…Values human creativity, diversity, and individual choice” (Whole Foods, 2017). Furthermore, Whole Foods drafted its corporate strategies to align with the longevity of quality health for its consumers as well as the planet, specifically through the realm of organic food. Such a corporate-level strategy definitely aligns with the long-term success of the company because it informs consumers that it is interested in advancing their personal health.
Whole Foods has several FaceBook pages depending on the store however they do have a corporate page where they clearly state their cores values. These mainly encompass a well being for the community while spreading the knowledge of healthy living as well as their commitment to high quality and organic foods. They have over 1 million likes and share content from their Pinterest, Twitter, and Instagram on FaceBook. The FaceBook content mostly has recipes and pictures that buying a certain product will help fund a good cause. Whole Foods has several CSR initiatives to fight poverty inside and outside the US while also giving micro loans to farmers in need. I viewed several other local FaceBook pages of theirs to get a feel for the overall message. The local pages include specials, cooking classes, pictures, and of course they continue to be very engaging of the audience; overall the message remains consistent throughout the different pages.
Whole Foods Market Inc. is a service provider in the grocery industry, which report in the US economy under the North American Industry Classification System NAICS 42441, General-line groceries merchants wholesalers, by the time the company started operations in 1980 supermarkets had a history of 51 years. Supermarkets unlike other type of retail is considered truly American in origin, self service grocery stores are traced back to 1912 in Memphis Tennessee, and it was in 1930 when Michael Cullen opened the first store of the King Kullen supermarket chain, it was around that time after the big depression that the independent stores which at that time only offered dry groceries started to transition to the supermarket model, including groceries, produce, and
Whole Foods is a new addition to the community, which is one of the community advantages instead of going so far to get food and kitchen appliances (Sayre 1). Circle Food Store has been around for so long, and the fact that it has opened back up has given the community hope for a new environment. (Sayre 1)
Store Operations/Incentives: From an internal perspective, Whole Foods uses a team-based strategy of operations. Employees are part of a democratic process of selecting new hirees, implementing new ideas and encour...
The mission statement of an organization is designed to state the purpose of the organization. Developing an organization is usually determined during the initial start up and can be changed due to changing environment demands. Whole Foods Market is a dynamic leader in the quality food business. We are a mission-driven company that aims to set the standards of excellence for food retailers. We are building a business in which high standards permeate all aspects of our company. Quality is a state of mind at Whole Foods Market. (Whole Foods, N.d.) Before getting to the end of the mission statement it is clear that Whole Foods is focused on quality. From there Whole Foods builds on its mission statement with its vision and values aligning some of its components such as organizational culture.
While the organic movement has increased the production and sale of organic food in the United States, something that should be noted is that the stock of Whole Foods Market, a grocery store is dedicated to the sale of organic food, has gone down 40% since October of 2013. Whole Foods Market’s success rates are slowly beginning to diminish and it may lose its dominance in the organic foods market (The Economist, 2014). While this may seem indicative of a decrease in public interest of organic food, it really indicates the opposite. After seeing the success of Whole Foods Market, new stores such as Trader Joe’s and Sprouts entered the organic market and became strong competition. The decline in Whole Foods Market’s success may be attributed
Recommendations In general, whole foods market is a successful company with credibility and rich organizational cultures. Most of our group members conducted useful and practical interviews with their employers or managers. However, there are still some areas Whole Foods Market need to improve. First step forwards, whole foods market has its own colorful organizational cultures.
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'