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Principles of effective supervision
Batool, B.F. (2013). Emotional Intelligence and Effective Leadership
Batool, B.F. (2013). Emotional Intelligence and Effective Leadership
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Recommended: Principles of effective supervision
A good supervisor will inspire, challenge, and motivate their employees. In addition, a supervisor has the ability to stay focused and is able see the big picture. However, one could possibly argue that the best quality that a good supervisor must possess is the skill to recognize the potential in others. Nevertheless, the most important skill a supervisor must possess is the ability to help those around realize their own potential.
But is that all there is to a good supervisor? Or is there more? In an interview with Mrs. Jill Wilcox, a recently retired Assistant Claims Manager for a prominent workmen’s compensation insurance company thinks that the emotional intelligence of an employee also has to do with the ability to lead their team. “Sometimes you see people moving up the career ladder and wonder why? I do not mean to imply that all who are promoted are not worthy, it is just that there have been occasions when worthy employees have not been selected. Which makes one question the why? Wilcox, stated.
Being a supervisor is more than having the right qualities and skills. It is about learning how to play the supervisor game. As much as one would hate to admit it, in the business world it is about who you know and how well one interacts with those around. When an employee moves into the supervisory role the added bonus is when that employee knows how the rules of the game and has the necessary quality to inspire, challenge and motivate their employees. “Usually when an employee gets promoted from within its own company it really does motivate and empower the rest of the employees to aspire to become leaders. So, when the new supervisor has the supervisory skills and qualities it is really the company that wins.” Wilcox comme...
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...ce, pushover supervisor where there is always chaos and crisis. In an office with several Assistant Claims Managers, proving the latter is not a difficult task. This does not imply that an excellent supervisor has to be a dictator, but merely that they must learn to direct their employees by learning to comprise and reach and understanding with their employees. “Not that I am criticizing my fellow managers but if they would just listen to their employees and try to establish a comprised work relationship their units would function better.” Wilcox commented.
In an effort to empower and coach, their employees a supervisor must be able to continually raise the standards and push the limits of the employees. Employees are always capable of more than what they think, but they will never achieve what they are capable of unless they are pushed, inspired, or challenged.
I have been a supervisor over the years and have gained some experience however I may not be aware of most of the things that are important to the supervisee who needs to learn a lot for me in the clinical setting. Therefore my disposition should be that of a humble supervisor to allow them reach me with their problems and answer some of their questions. I need to give the supervisee the opportunity to teach me as well. I will not feel that I am above learning from them. i should also encourage my staff to allow supervisee speak their mind and bring to bear what they have learnt in class that is not reflected in my hospital this will afford us the needed change we
Introduction What does it mean to be an effective supervisor? Before taking this class, I thought that if a supervisor is able get their employees to work effectively, and efficiently, then the person is an effective supervisor. I didn’t realize until taking this class that supervisors do so much more. After learning more about the other tasks supervisors do like planning, being effective listeners, and motivating employees, I have a better understanding of effective supervision. I am aware that I have had supervisory experiences.
What does it take to keep talented employees in your company? This valid question is not one that begs a fast, ready, and consistent answer. As a supervisor myself, it is one I have pondered often as I strive to keep and develop the best staff. Effective leadership involves not only the active and reflective supervision of your staff, but also modeling, openness, and a genuine appreciation for the work that your employees put in and the potential they have to grow within and contribute to the organization as a whole.
For instance, Allio (2005) asserted that leadership effectiveness cannot be taught, but is learned by driven individuals with the essential leadership approach or traits. Degeling and Carr (2004) concurred by adding that a leader’s growth is built on a foundation of cognitive, socio-emotional, and behavioral skills. Degeling and Carr (2004) posited that SAHC leader improvement is instituted on a ground of cognitive, socio-emotional and behavioral skills. Goleman (1998) stressed that a person can have unsurpassed trainings in the world, including analytical mind, and an infinite resource of clever thoughts, however, without (EI) emotional intelligence; the person will not make a great leader. Equally, Hagenow (2001) concluded that El is indispensable for healthcare leaders in the MDC world. Therefore, SAHC leadership must demonstrate EI to manage the MDCs that confront its leadership. In order to excel, in a leadership capacity, leaders must exhibit both technical and functional capability capabilities as well as EI (Dykeman, 2006). These competencies, sustained by leader attributes such as self-awareness, creativity, trust, openness, and practical, social and general intelligence, provide the basis for leadership (Amagoh,
386). Furthermore, research suggested that people who scored a high level of extraversion, conscientiousness, and openness to experience on the Big Five personality test have an advantage with regards to leadership effectiveness (Robbins, Judge, 2009, p. 386). However, according to the week 6 presentation, having certain personality traits does not mean you will be a great leader (Fischer, 2009). Instead, research shows that a high level of emotional intelligence is associated with effective leadership because the leader is able to show their ability to influence by caring about the people around them (Fischer, 2009). In an article by Business Perspectives & Research, a test was completed on the effects of emotional intelligence, in which these managers displayed, “superior performance to their lower EQ peers both in terms of contextual (teamwork and cohesiveness) performance and task performance (quality of job completed)” (Dabke, 2016). In my professional experience, the leaders who can show they truly care about their employees retain a higher level of loyalty and dedication with a positive attitude. This is also similar to a Bible story in John 13, where Jesus washes the feet of his disciples – his humility and servant attitude showed that he genuinely cared for his followers, which inspired a deeper covenantal relationship with him (ESV). ?This is quite
It is imperative for supervisors to focus on what is required in order for his/her employees to accomplish their job. They must be supportive of their employees and provide continual feedback on their job performance .Supervisor need to include their employees when making changes that effect they way they perform their jobs or finding new way to do things that were problematic. Supervisors should give their employees more responsibly to make them feel more valued and powerful. There is also a major need for promotion, pay increase and compensation system (educational reimbursement, vacation incentives etc.
Mayer, J. D., & Caruso, D. (2002). The effective leader: Understanding and applying emotional intelligence. Ivey Business Journal, Retrieved February 1, 2012, from http://www.unh.edu/personalitylab/Reprints/RP2002-MayerCaruso.pdf
Dr. Sutton highlights what it takes to be a good boss. People that work for a good boss are 20 percent less likely to have a heart attack (Sutton, 2010). Dr. Sutton wrote that teams with stronger leaders cost the company less money and achieved their work better (Sutton, 2010). Engagement and performance of employees were based upon their direct boss and not if the company was good or bad (Sutton, 2010). Most bad bosses have employees who have check-out: actively disengaged, and undermine their co-workers accomplishments. Managers have to find the balance between performance and humanity to be successful. Performance is about doing everything possible to help followers do great work; while humanity is about employees experiencing dignity and pride. Treating managerial work as an endurance race instead of a sprint race with small wins will lead one to becoming a good boss called grit by Sutton. Sutton believes that good bosses walk a constructive line between being assertive and not assertive enough with guidance, wisdom, and feedback that he called Lasorda’s law (Sutton, 2010).
When I think of effective leaders, I think of leaders with strategies, visions, or powerful ideas. However, this course has taught me different. While strategies and ideas are necessary for being a leader, it takes emotional intelligence for a leader to be successful. Emotional intelligence is essential for social and professional competency in any field, especially in the healthcare field where feelings affect individual as well as institutional health. As an individual going into the healthcare field, I must possess the ability to perceive, use, understand, and manage emotions, as it will se...
Ms. Geis feels that to be an effective leader one must demonstrate with a high level of confidence, “even if I’m unsure of myself, I have to be ready to stand by my decision and carry it out.” Although, she also stated a competent supervisor must also be able to accept when they are wrong. Ms. Geis provides supervision for 15 direct care workers in the programs and finds “That’s a lot of different viewpoints and perspectives to sort through.” Therefore, she finds difficult people are not easy to work with. From an administrate role, she states, “You can not let it consumes you and affect you negatively.” Ms. Geis feels that to be an effective manager when working with complex individuals one must learn how to use their strengths and adapt the work environment. “You find what they are really good at and place them in the best role that uses their strong points.”
Great leadership doesn’t necessarily come from what you do, but instead from how you do it. According to Goleman, Boyatzis, and McKee 's (2013) book, Primal Leadership, this "how" of a great leader comes through the heart or emotions. If leaders fail at driving emotions in the right direction, nothing they do, even if they get everything else just right, will be as successful as it could or should be (p. 3). This goes against many of the preconceptions of good leadership. I have always been shown that "good" leaders keep their emotions at bay and lead through intellect devoid of emotion because emotions can distort reality. However, the emotional task of the leader, according to Goleman et al.,
Rue, L., Byars, L. (2010). Supervision: Key link to productivity. (10th ed.). New York, NY:
The Supervisor Training Program is a necessity that this company has. Since we are rapidly expanding, we have more people that we must integrate into our company. These people need to be introduced to our culture and be trained on the things that are needed to make this company successful. In the past, we have sent our supervisors to public seminars and conferences. However, now we have the opportunity to develop a program that helps our supervisors to continue to grow and improve. This program will help management throughout this company build a culture based on engagement, empowerment, and innovation. The program will be learner centered instead of event driven. In order to develop the Supervisor Training Program the development planning process must take place.
Rue, L., Byars, L. (2010). Supervision: Key link to productivity. (10th ed.). New York, NY:
Leadership is a wonderful quality for anyone to have because not everyone possesses leadership qualities and skills; however, a person can learn to have leadership qualities if he or she has the desire. A good leader has many excellent qualities such as; a leader has followers, knows how to encourage the workers, can get results by implementing strategies, can create a vision for the company, and communicates the vision clearly. These are not the only qualities a leader must have but they are some of the most important qualities a person must have in order to be successful in a leadership position. "Management is doing things right; leadership is doing the right things." Druker, Peter F. Retrieved Dec. 14, 2005 from http://www.famous-quotes-and-quotations.com/leadership-quotes.html. Another excellent quote about leadership is "The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it." Roosevelt, Theodore. Retrieved Dec. 14, 2005 from http://www.famous-quotes-and-quotations.com/leadership-quotes.html.