What Is Total Quality Management

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Recommended: Literature Review for Total Quality Management

You are required to critically review the impact on quality control of innovations in continuous aspects of technology, algorithms and the use of robots in the design and manufacturing stage of product development
INTRODUCTION:
The key aspect discussed in this essay will be Total Quality Management (TQM), and its impact it has had on innovations in technology, algorithms and even robots when it comes to the designing and manufacturing stage of product development. In order to, emphasize its impact, at least two motor companies namely Mitsubishi Motors and Ford Motors shall be looked at. Based on the histories of the two companies, it shall form up the entire essay in relation to the question at hand. When it comes to Mitsubishi Motors, we …show more content…

TQM has been applied in different sectors, and with that said it cannot be tied to one definition. To support this view, Lean (2008) states that Total quality management is classified as either a tool or strategy or program that involves customer satisfaction. They go on to say that, it is a necessary tool, which organisations can use, as it is the sole provider for continuous improvement and also it manages the future outcomes, besides the obvious of making sure that the product/service offered is of quality, it consists of other features which include, saving time as it makes sure that things run smoothly during the first attempt, so it won’t have to do any re-runs. In addition to that, it runs people and business processes in order to guarantee customer satisfaction throughout every …show more content…

This strategy involves, contribution from all the employees within the organisation, this is so because the main aim for this approach is a target of zero defects, and continuous improvement, which can be reached if employees work and communicate together. To support this, Hashmi (n/d) goes on to define TQM as, a philosophy that incorporates various departments in an organisation which include the finance, marketing, customer service, human resource, design, engineering, production etc in order to meet customer satisfaction and the organisations objectives. He goes on to state that although TQM was only used in the manufacturing field, with time it evolved and it is now being applied as a management tool which can be used in different sectors of an organisation, in other words TQM has become a tool which is very adaptable and varies, (Hashmi,

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