Reflection On Total Quality Management

The first question in the assessment dealt with emotions, and I answered mostly false; while I do think that emotions can turn efficient work into excellent work, or a lack of passion or interest in work can lead to unacceptable performance, I do not think that feelings should be the main guide. You mentioned process in your podcast, and expanded on the Daft definition. Processes are repeated over and over, and managers have to assure that alignment results in the targeted goals being the focus. I am thinking of myself, as much as others, when answering this question; I don’t feel like doing what I need to do fairly often. Once I get started, I normally do pretty well; because I know that it is not best to just go with what I feel. I need self-control to turn off the Netflix, and pick up my class notes. I may desire to binge watch another two or three shows, but I know this is not wise or best. Daft quotes Douglas S. Sherwin about control being actions that adjust what we do to predetermined goals or standards. I think we all need readjusting and refocusing, even in quick adjustments, most days. You mentioned Total Quality Management as an organizational wide,

I don’t think that would be me, this assessment may reveal more of my own need for control and structure, while I realize that organizational control needs feedback as well as established standards. Daft mentions kaizen, focusing on small and incremental improvements, which would give employees measurable goals to motivate them, as well as giving them hope. But the challenge that Jack Welch brought with Six Sigma brings the focus back to quality and efficiency. Some type of balanced scorecard is much more interesting, encouraging, as well as directing to