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Emotional labour theory
Emotional labour theory
Emotional labour theory
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“When we manage an emotion we are partly managing a bodily preparation for a consciously or unconsciously anticipated deed” (Hochschild, 1983). It is clear from this statement that Hochschild takes into account the biological aspects of emotion whilst also focusing on the psychological characteristics of the development of the self along with the cognitive, bodily and expressive types of emotion work (Theodosious, 2006). Emotion work is learnt through socialisation and we only become aware of emotion work when we aren’t feeling how we are supposed to feel in a given situation. Throughout this assignment I shall focus on analysing both the costs and benefits of managing emotion with reference to specific examples relating to both private life and work life. The first paragraphs will provide a brief outline of what managing emotion entails, a description of emotion work and also an account of emotional labour. The subsequent paragraphs will discuss the costs and benefits of managing emotion life with relation to relevant examples. Finally the conclusion will provide a summary of what has been discussed throughout the essay.
Hochschild in her book “The Managed Heart” (1983) suggests that emotion management refers to how we regulate our emotion which leads to a visible body or facial display (Hochschild, 1983). She proposes that feeling rules are rules that set expectations about how we should feel in certain situations. For example we understand that we should feel, or at least appear to feel sad at a funeral due to our feeling rules (Hochschild, 1983). Hochschild suggests that emotional labour is the management of emotion within the work place that is exchanged for economic gain whereas emotion work is conducted in a private envi...
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... to the workplace could be if the customer praises you whilst you are executing emotional labour then the actual self will not believe the praise as the actual self will automatically assume that the praise only relates to the false self and not the actual self. This however could also benefit the individual in relation to criticisms in the work place because if the false self gets criticised by a customer then the actual self understands that this is aimed at the false self who is playing the specific job role and not the true self. This therefore shows that the false self could serve as self-protection however it does also create a sense of detachment from the real self.
NEED TO REFERENCE THIS!!! could emotional labour is that it can create emotional exhaustion and a reduction in job satisfaction as the individual is constantly having to manage their emotions.
What is an emotion? William James and Jean-Paul Sartre present two different arguments regarding what constitutes an emotion. This paper will explore William James' analysis of emotion as set out in his 1884 essay . It will attempt to discover the main points of his view, and then present Sartre's rebuttal of this view taken from his essay on emotions . Concluding with an explanation regarding why Sartre's account is flawed and James's argument is the stronger of the two, it will use outside examples to demonstrate the various weaknesses and strengths within the two perspectives.
Levine, L. E., & Munsch, J. (2011). Regulations of Emotions. In L. E. Levine, & J. Munsch, Child Development: An Active Approach (p. 371). Thousand Oaks: SAGE Publishers.
For decades men have dominated the work force of America. It was not until recently that women began entering the business world and to this day they continue to battle for equality in the workplace. Leadership positions and salary negotiations are what normally come to mind when discussing the obstacles that women face at work. An article that appeared in Time Magazine called “Go Ahead- Cry at Work”, by Anne Kreamer, discusses Kreamer’s personal challenges with expressing her emotions at work, along with the overall struggle that women face when trying to find a “socially appropriate way to express legitimate anger in the workplace” (Kreamer). The article discusses the need not to eliminate emotion from the work place, as many people currently do, but that “emotions are who we are” (Kreamer) and we should embrace them when they come about. Kreamer argues that women should being able to express negative emotion at work without being seen as unprofessional or weak. “This is not to suggest that being embarrassed, frustrated, or upset at work is inappropriate but rather that when colleagues show emotion, we should learn to interpret why those particular feelings were triggered”. Through personal experiences, research and surveys, the author found many employees, men and women combine are unsure as to how to express their emotion in the workplace.
Emotional experiences underlie society and provide the sustenance necessary to maintain social cohesion. The social feelings of reverence create the group bonds that tie the individual to society. Now that the relationship between emotions and society has been explicated, it begs the question as to how this relationship applies to life today. Can society function even without the primitive rites of corroborees? Have corroborees faded out of modern times, or have they simply manifested themselves in new forms, such as sporting events and raves? Whatever the case may be, the emotional aspect of humanity cannot be neglected, for it represents the glue that holds society together.
First given as a speech, this article is written as an attack on human emotion.
In the emotional labour aspects, the employees need to be cheerful all the time when doing their work but it can be difficult for them to do this as Bryman found out that they need to face some of the troublesome customers that abuse the workers. Thus, the employees need to be highly trained. In other words, this can cost many to trained them.
Emotional regimes and emotional communities are a part of all societies both in the past and the present and as such, the analysis of both is crucial in understanding the culture and motives of the societies. Moreover, the comparison of the theories, noting the differences, can further enhance one’s understanding of societies, thus making these theories a valuable tool for
For moreover, Daniel Goleman (2004) explained that emotional intelligence plays an integral role in defining character and determining both our individual and group densities. It involves the ability in monitoring one’s own and others emotion, to discriminate among them, and to use the information to guide one’s thinking and action. It means to embrace the power of emotion intelligently, it involves abilities that may be categorized, into five (5) domains: (1) self-awareness, (2) emotional maturity, (3) self-motivation, (4) emphatic understanding, and (5) quality communication.
The method used for this research is a literature review of articles related to emotional in...
Rosen, L. D., Cheever, N. A., Cummings, C., & Felt, J. (2008). The impact of emotionality and
This branch consists of all of the other components of the theory, containing the belief that when an individual is able to understand and perceive emotion, they will be able to manage their emotions as well. The emotionally intelligent individual is able to control and remain open to emotional signals, as well as regulate their emotions based on their personal and social goals (Mayer, Salovey, and Caruso, 2011). This concept was depicted in a study of nurses and their ability to manage their emotions during work, as well as when they were off duty. Donoso et al. (2015) collected data from 53 nurses working in various units of a hospital. Participants were asked to complete the Difficulty of Emotion Regulation Scale, the Emotional Labor Scale, the Positive and Negative Affect Schedule, and the Utrecht Work Engagement Scale at the end of their work day for five days. Results concluded that emotional demands and the ability to regulate emotions had positive effects on motivation and well being. The nurses who had higher emotional regulation abilities were able to separate their work and home environment which was related to psychological and emotional well-being (Donoso, Demerouti, Hernáández, Moreno-Jiménez, and Cobo, 2015). This study demonstrated the positive aspects of emotional intelligence, job satisfaction, and the ability to regulate emotion to enhance emotional
Long – term stress can even require the brain, leaving you more vulnerable to anxiety, and depression; it can be a main cause of moodiness and frustration. Many of us are aware of the physical symptoms of stress-muscle pain, rapid breathing or an increased pulse. At the same time, they also suffer from emotional of stress which can be like roller coaster of highs or lows. emotional effects rang from emotional overeating to a feeling of being overwhelmed and pressure. stress impact many other components, which leads to difficulties in making decisions, loss sense humor, poorer concentration, negative thinking. As can be seen, stress nearly brings serious effects to people. Apart from the effects above, it can be the main reason which creates your decreased productivity at work. stress makes people less control their pace work, which leads to dissatisfaction. about 40% employees said that they are burned out because of work-related stress and loss $300 billion each year in the workplace . In addition, your relationship with people around also become worsens because of your stress. In fact, stress makes people puzzled and their life can undergo a considerable
Mayer and Salovey (2001) maintained that emotions help prioritise, decide, anticipate and plan one’s actions. In order to effectively manage one’s emotions, one must first learn to identify and recognise them accurately. They should not neglect their emotions as this will reflect lack of self-awareness. For example, when someone lost their loved ones, they choose to be in a state of denial allowing themselves to be drowned in depression and sickness. They refused to get away from feeling negative and find solutions to overcome their emotions. These group of people face difficulties in recognising, identifying and managing their emotions.
Have you ever wondered why people have certain reactions? I chose chapter eight on emotions for my reflection paper because emotions are something that everyone has and feels, yet cannot always explain or react to in the way you would expect. Personally, I have never been great at responding to emotions in a way that I would not regret in the future. Thus, naturally being drawn to this chapter as a way to expand my knowledge on how to react to things more positively. I also wanted to learn why I feel a certain way after events that would not affect most people and be reassured about my feelings. Opposite to that, it is nice to see that, while not always productive, others have the same reaction habits. Overall, emotions are a complicated
Emotional Intelligence is very vital to our social kills and how we react to certain situations. According to (Social Learning Theory: How Close Is Too Close, 2017), emotional intelligence includes elements of social intelligence, self-awareness, and self-regulation of emotions. Our emotional intelligence impacts how we interact with family, friends, and co-workers. People’s emotions are often triggered by situations that they have no control and they begin to feel stressed or hopeless. According to (Hurley, 2002) emotions are automatic responses that are prompted by what occurring in the environment that causes our bodies to react very quickly. In this essay, I will be discussing how we can be “in check” with our emotions, how to manage our