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For decades men have dominated the work force of America. It was not until recently that women began entering the business world and to this day they continue to battle for equality in the workplace. Leadership positions and salary negotiations are what normally come to mind when discussing the obstacles that women face at work. An article that appeared in Time Magazine called “Go Ahead- Cry at Work”, by Anne Kreamer, discusses Kreamer’s personal challenges with expressing her emotions at work, along with the overall struggle that women face when trying to find a “socially appropriate way to express legitimate anger in the workplace” (Kreamer). The article discusses the need not to eliminate emotion from the work place, as many people currently do, but that “emotions are who we are” (Kreamer) and we should embrace them when they come about. Kreamer argues that women should being able to express negative emotion at work without being seen as unprofessional or weak. “This is not to suggest that being embarrassed, frustrated, or upset at work is inappropriate but rather that when colleagues show emotion, we should learn to interpret why those particular feelings were triggered”. Through personal experiences, research and surveys, the author found many employees, men and women combine are unsure as to how to express their emotion in the workplace.
“Go Ahead- Cry at Work” illustrates many organizational behavior topics, that we have discussed in class including emotions in the workplace, emotional ability, gender diversity, and stereotyping. Through personal narrative Anne Kreamer is able to show how a lack of emotional intelligence can hurt not only individuals of a company, but their commitment to the organization. Through numero...
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... at work. My coworkers saw it as a sign of weakness and proceeded to make fun of my sensitivity for the rest of my employment. They were unaware of how their comments affected me and therefore had low emotional intelligence. Eventually, my emotions were building up inside of me and I did not want to have an angry outburst, therefore I decided to quit my job.
While I think that it is important to show emotion in the workplace, it needs to be done in a controlled way by keeping others feelings in mind. I have always been aware of the stereotyping women receive as to being more sensitive than men, however I was surprised to see that women were being penalized for showing stronger emotion in the workplace. It seems to me that women not only have to work harder to earn the same salary as men, but now they are to work harder to find a happy medium for their emotions.
In her article “But What Do You Mean” Deborah Tannen, claims that there is a huge difference in the style of communicating between men and women. Tannen breaks these down into seven different categories; apologies, criticism, thank-yous, fighting, praise, complaints, and jokes. With each of these she compares men to women by explaining the common misconceptions that each of the genders do. The different style of communication can cause some problems at the workplace and even affect the environment. The different styles of communication has been around forever and almost becomes a “ritual”(299). Tannen is effective with mainly women and not men. She is primarily successful with women due to the fact that her tone targets women, also the organization
Recently the world has adopted the position of attacking men for everything they do however, women could learn a few things from men. Wente presents many attributes which women could adopt from men in order to be seen in a better light in society. For example she argues “Men get to the point” because “They don’t think emotions are all that interesting. Women are overly sensitive to emotions.” (Par. 4). Wente believes that if women were to suppress their sensitivity to emotions society would function more smoothly because more things
The key success to any business transaction is customer satisfaction. A customer always demands the best service and in return offers the company their loyalty. The key to this; great customer service. Smile at the customer, speak to them with a polite tone, and adjust your body language to make it friendly and approachable; all these are related to the concept of emotional labour. Emotional labour proposes that in order to ensure customer satisfaction is achieved, it is vital for “managers or employers to regulate or manage employee’s behaviour or emotional expressions to ensure service quality” (Chu 2002). The concept of emotional labour was first developed by Arlie Hochschild, who was an organizational sociologist. Hochschild stated that if an employee was employed in a service field, then it would be required from the employee to “to display specific sets of emotions (both verbal and non-verbal) with the aim of inducing particular feelings and responses among those for whom the service is being provided”(Hochschild 1983).
The theory of emotional intelligence is relatively new, however the psychological theory has become prevalent and many entities have adapted the principles of this theory in order to enhance relations within the professional environment as well as increase performance which ultimately lead to a positive place of work. (Allan Chapman 2014)
Not only men, women fight for a better home, salary, job promotion, status and many more too. In the article, Cunningham speculates women’s smile as their burdens more than a weapon: “ Woe to the waitress, the personal assistant or receptionist, the flight attendant, or any other woman in the line of public service whose smile is not offered up to the boss or client as proof that there are no storm clouds-no kids to support, no sleep that’s been missed rolling into the sunny workplace landscape” (372). On that occasion, Cunningham sounds like a victim. In comparing to their social image, women have a stronger mentality and perseverance in the reality. The emotional appeal (ethos) is wonderful, it connects audience and writer instantly, but there is a risk; some rational readers might suspect writer is an implicit bias because her article laden with too much
Throughout the years of slavery, slaves were subjected to various forms of physical and emotional tortures being forced upon them by their slave masters. For a slave woman, one of these hardships included that of being separated from her children, never to see them again, through the selling of slaves. If a slave master were to decide that they wanted to buy or sell only one slave from a family no questions were asked. Harriet Beacher Stowe, a white, and the daughter of a priest with a strong religious background, found herself able to relate to a slave woman in terms of the feeling brought from losing a child. In 1849, Stowe lost her infant son Charlie to cholera. This experience left her devastated. 1848 brought about the beginning of the
Emotions are frequent companions in our lives. They come and go, and constantly change like the weather. They generate powerful chemicals that create positive and negative feelings, which have a powerful effect on leadership. Some emotions can either facilitate leadership, while others can detract from successful leadership. This course, Emotionally Intelligent Leadership, has truly opened my eyes to the affects that emotions have on being an effective leader. Peter Salovey and John Mayer defined emotional intelligence as “the ability to monitor one’s own and other’s feelings and emotions to use the information to guide one’s thinking and actions” (p. 5). This definition in itself states that emotions, whether it be ones own emotions or those of others, is the underlying factor that directs the actions of a leader. Therefore, throughout the progression (advancement) of this course, I have learned the importance of the development of emotional intelligence for being an effective leader, and because of this I plan on developing the capacities that contribute to being an emotionally intelligent leader for my own success, now and in the future.
The Industrial-Organizational Psychologist, 41(2), 69-72. Dumbrava, G. (2011). Workplace relations and emotional intelligence. Annals of the University of Petrosani, Economics, 11(3), 85-92. Grubb III, W. L., & McDaniel, M. A. (2007).
Emotional Labor (EL) is defined “as managing emotions through surface or deep acting by following organizational display rules in return for a wage.” (Hochschild 1983). Task performance and strategy is increased through EL and it has impact on administration of service.
This essay is an analysis of contemporary issues associated with gender and power in the workplace; which will specifically include a discussion of gender relations, stereotyping, women’s identity, the structuring of formal and informal power, sources of inequality, and sexual harassment.
...sults were compared with those from another 140 supervisors, peers, and Regression analyses showed that there is a positive correlation between the emotional intelligence of managers and organizational climate. The results of the analyses also show that among emotional intelligence's factors, social awareness and self-awareness have more influence on organizational climate, while among organizational climate factors, credibility is most influenced by managers' emotional intelligence.”
Managers should know that emotions are contagious if the boss has a smile his employees feel comfortable and free to smile. Whereas, a boss that is displaying anger makes the work place uncomfortable and a hostile environment. Generally, employees are responsible for their own emotional behavior but there are exceptions such as during times of tragedy. For instance, employees in Ferguson, Missouri may have been given time off during the recent riots because they would have understandably been upset by the unrest in the
Stephen L. Fink (1992). "The Species of High commitment to workplaces. Greenwood Publishing Group. Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the
Emotional Intelligence is this ability for yourself to recognize and understand emotions for yourself and those around you. This ability helps you manage your behavior and relationships to get a better perspective for others. We citizens all have emotions, we use it all the time. It affects how we manage behavior, navigate social skills, and makes personal decisions that achieve great positive results. Of course we need to dig into the bottom of how it works, this ability is made up of four core skills that are made up with two primary sources: personal competence and social competence. How these two work is simple, personal competence is basically made up for your self-awareness and self-management skills (self-awareness is your ability to
Emotional intelligence is said to differ from cognitive ability and to be associated with enhanced performance in the workplace (Brackett & Salovey, 2006; Bradberry & Su, 2006; Druskat & Wolff, 2001; Lopes, Grewal, Kadis, Gall, & Salovey, 2006; Pescuric & Byham, 1996; Spencer, McClelland, & Kelner, 1997). It is well established that intelligence has a