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Concept of queueing theory
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1. Introduction
At the combined parks of Universal Studios (US) and Islands of Adventure (IoA) patrons have been complaining that it takes too long to both purchase park tickets and then get through the entrance lines. According to managers of the park patrons have been giving conflicting data as to which is actually having a problem. Some say that US is slower than IoA where others disagree and claim IoA is indeed the slower of the parks. To get to the truth behind the issue we conducted an observational usability study where we spent a minimum of 30 minutes at each park’s ticket purchase and entrance lines measuring the time interactions relative to time.
When evaluating the ticket lines we timed interactions at the purchase window from the time the purchaser began conversation to the time they left with their tickets and receipt. Along with measuring the data in time we also were careful to take note on the gender of the purchaser and the amount of people in their group. Groups were broken up between male, female, and kids or children. As measuring who is technically a child and who is not can be difficult in an observational study, we deemed that anyone accompanied by parents, and therefore being free of financial responsibility, were children.
When measuring the entrance lines to the two parks we collected data on people in groups of five. When measuring in terms of time we started the clock when the first person began the entrance process and stopped it when the fifth person in that same line made it through the gate. We made note of the group’s total time and the amount of males, females, and children (measured by the same criteria as above). We chose to record entrance times in terms of five person groups ...
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...tremely difficult to see what held up the different lines from one scenario to the next. We think that things may have been related to the finger scanning machines but could not make accurate conclusions from our vantage points. Though both parks forced our observers to walk around to getter a better view of the patrons entering the park it was for very different reasons. At IoA our observers had to maneuver themselves around the crowd to get a decent view of the line that was otherwise blocked by the large lines forming early in the morning. However, by the time we got US the lines had thinned significantly, even to the point where some gates were empty of patrons trying to get in. Because of this our observers had to move far from the documenter in order to retrieve accurate data as often as possible.
4. Analyzed Data
5. Raw Data
6. Graphs and Charts
Results: The experiments required the starting, ending, and total times of each run number. To keep the units for time similar, seconds were used. An example of how to convert minutes to seconds is: 2 "minutes" x "60 seconds" /"1 minute" ="120" "seconds" (+ number of seconds past the minute mark)
1.There will be two groups, the control and experimental groups. Each group will have the same amount of participants with equal numbers of boys and girls. The first group will be the control group(rest). The second group will be the experimental group(exercise).
A basic of Disney theme parks is the Main Street USA zone. This section features highly in all of the parks, usually coming right after the entrance. Key services like Guest Relations are located in this section, inside the "City Hall" (HK Disney Source, 2014). There are a number of elements to the Main Street, USA exhibit, and these will be discussed along with the history of Main Street USA in this paper. In particular, how the different elements of Main Street USA work together are covered. The concept has proven to be long-lasting, even across cultures, because of its magical portrayal of idealized American life, which draws heavily on Walt Disney's own childhood experiences.
another line, and another wait. This has to be the most unpleasant part of a
After recording the behaviors of disabled and nondisabled guests at Downtown Disney, it became evident that the social construction of disability may have an influence on the amount of interest or engagement shown between individuals. Based on the observations recorded, it appears that the nondisabled people seemed to show a lack of interest or regard for the disabled people involved in the interactions. Although it may not have been overt, it seemed nondisabled people exhibited subtle signs of superiority over disabled people, appearing to treat them as if they were helpless or burdensome.
A sample of children ranging from 4 to 13 years old are going to be asked to watch a Rainbow Brite video. The children will be randomly picked from a childcare center. To ensure that the children are going to be randomly assigned, the children will range in different age groups. The first group will consist of 4, 6, and 8 year olds. The second group will consist of 10,12, and 14 year olds. It would have to be a field experiment because you have to go out and collect the data.
Once we arrived at the gates, we queued for ten minutes before getting access to the park. We all hastily made our way to the main attraction of the pa...
Some go right for the shopping carts, while others head for the ATM machine only to discover the posted sign “out of service” those customers head straight to the door maybe to find another ATM machine while the other customers head straight for customer service to return purchases and to pay bills, but before they can return their purchases those customers have to join very long line with only two employees at the cash register with a line that is hardly moving. Further down following the other customer along the aisle you get a quite discovery of just who the customers really are by the choice of product they choose and how long they linger in a specific area whether it is making a decision on what product to buy or a spur of the moment purchase. The most populated area by far that I have o...
The cinema of attractions came to existence during the early 20th century from 1900 to 1906 through films such as The Great Train Robbery (1903), A Trip to the Moon (1902), and many others. According to Tom Gunning, the Cinema of Attractions can can be defined as cinema that seeks to grab spectators attention, incite visual curiosity, and give pleasure through an exciting spectacle; all while being aware of it's attempts to do so. Cinema of Attractions grades itself on its ability to show something, values itself on showing the world something never before seen, or unique, and has a willingness to take the audience out of a strictly voyeristic atmosphere. (Gunning)
The cafeteria serves about one hundred and fifty residents of Cambridge Hall and approximately one hundred residents from Nottingham Hall. The cafeteria serves hot foods, salads, snacks, sandwiches, and beverages. The data has given me information on the percentage of customers that preferred a hot meal (interactive and precooked) to snacks, the ratio of customers that prefer precooked hot meals over an interactive hot meal, line formation, service times at the different stations, arrival times and the location of the different stations. I also learned that the peak hours of operations are from 5:00 p.m. to 6:30 p.m. and that the cafeteria has two cash registers available but only one is being utilized during the peak hours. If customers decide on a hot meal there is a 2 to 1 ratio that customers will purchase a precooked meal over an interactive meal. Through an informal customer survey, reasonable waiting times were established for the precooked line (5 minutes), the interactive line (10 minutes), and the cashier payment line (1minute).
Usually about this time one child has to pee and no, they cannot hold it until we get home. Been there tried that, big fail. So, after making all three kids go to the restroom, it's time to figure out which register to go to. I try to pick the line that moves quickly, has the least amount of people, and that isn't right near all the candy. The faster the line, the quicker I can get the kids out from being fed up not moving in the line. Sometimes we do let others in front of us simply because we have so much in our buggy, that it's going to take a few minutes at checkout. I insert my VIC number to see if I have any savings and watch the price of items as they're rung up. Once the cashier is done, I pay, get my receipt and spring for the
Waiting in line to your favorite roller coaster is one of the most nerve wrecking and electrifying things about being at the park. Waiting in line is one of the times where you can read numerous people exact emotions. You can see people shaking and trembling in their pants as they await their turn. Kids are jumping with joy and excitement to get on the thrilling coaster. While their mother, on the other hand is trying to calm them down because inside, her heart is beating faster
looking for a parking space, and waiting in line. There are many ways to save time and
Disneyland through its long history of serving people across the world with their premium services had to keep to their words Hong Kong Disneyland website (2018). The employees must live up to the expectations for which people are paying greater than average price.
The transportation industry (airline, railway, bus transit, automobile rental agencies) has undergone enormous changes in the way its customers purchase tickets and place reservations. The continuing popularity in e-commerce combined with the widespread increase in the number of people with internet access has caused an explosion in the number of...